Fantastic Eyes Eyebrow Threading Salon

+1 616-949-0706

3323 28th St SE, Grand Rapids, MI 49512 United States of America

Open Today: -

Quick Facts About Fantastic Eyes Eyebrow Threading Salon

Fantastic Eyes Eyebrow Threading Salon has both strengths and weaknesses based on the comments provided. It is important to consider these factors when evaluating the overall quality of their services.

One strength of the salon is the dedication to customer service. Multiple reviewers mentioned that the salon takes their time with regular customers and provides an amazing experience. This suggests that Fantastic Eyes Eyebrow Threading Salon prioritizes building relationships with their customers and strives to create a positive environment.

Another strength is the presence of skilled employees. Atia, in particular, was repeatedly praised for her excellent work and attention to detail. This indicates that there are competent individuals working at the salon who can provide high-quality threading services.

However, several weaknesses were also identified. One common complaint is the inconsistency in service quality. Different employees at the salon have varying levels of skill and attention to detail. This can result in uneven eyebrows, rushed services, and a lack of consideration for customer preferences.

Another weakness is the issue of poor customer service. A reviewer mentioned that they had to wait for 45 minutes, only to be told that the salon couldn't provide the service they were seeking. This indicates a lack of communication and a potentially negative attitude towards customers.

There were also multiple instances where customers felt that their concerns were not addressed or taken seriously. In one case, a customer mentioned that the salon owner, Gogi, cut one of their eyebrows shorter and dismissed their complaint. This suggests a lack of accountability and a failure to rectify mistakes.

Additionally, the pricing inconsistency is another weakness. Customers mentioned that the price for the same service varies with each visit. This lack of transparency can lead to confusion and frustration for customers.

Lastly, there was one mention of possible unethical behavior, where the owner reportedly added a tip to a customer's bill without consent. If true, this is a serious issue that reflects poorly on the business's integrity.

In conclusion, Fantastic Eyes Eyebrow Threading Salon has both strengths and weaknesses. The salon is praised for its dedicated customer service and the skills of certain employees. However, the inconsistency in service quality, poor customer service, pricing inconsistency, and possible unethical behavior are notable weaknesses. These factors should be taken into consideration when deciding whether to visit this salon.

Best TL Reviews

Gogi should not work on eyebrows. She cut one of my eyebrows shorter than the other and she acted like I was making it up. She kept saying everyone is different but I never have issues. They are the only shop I go to and everyone else does a wonderful job. Because she is the owner I will no longer be returning. If you decide to go make sure she doesn’t touch you…

Been coming here for years, and usually am not specific with which girl I want. I gave the younger girl a try a few times and have been very dissatisfied. She does it so quick and seems like she is in a hurry, no attention to detail. I showed her a picture of what the other girls usually do and she didn't even look at it. She was done in under a minute, and ended up leaving me with uneven eyebrows. Somebody else reviewed mentioned they don't even look at your eyebrows and this is 100% true now lately. It feels like they will give you what they want not what you want.

I have come here about four times now and they don’t even take the time to look at your eyebrows they just start ripping the hair out. The most recent time I went in (09/02/22) I asked her to fix one thing and she end up making my eyebrows completely different than each other and made my left eyebrow bleed. Their way to rough and don’t even care about what your eyebrows look like. I’m not coming back here ever again. The price is also different every single time.

Walked and was seated. Very efficient and not painful. Did notice a few brows that should have been better trimmed when I got home. So 4 instead of 5 stars.

My go to. Atia is AMAZING and recently started there. I definitely recommend seeing her if you want someone who takes their time.

They remember their regulars and take their time with service. Every time I come in they give me an amazing experience, I recommend this business to anyone looking for threading in GR

I went in on 7/8/22 to get my eyebrows threaded. I usually go in on Thursdays so that the young lady that opens can do my eyebrows (she’s the best one in there I now know). This particular day the owner was on there (Gogi) and she has done them in the past so I didn’t mind her doing them. Oh was I wrong to go to her. She messed my eyebrows up, and on top of that she gave herself a $5 tip. I signed my receipt for $15 and put a line through the tip section. I will never go back to them again! If I want to tip someone I will, but don’t just take it. At that point you are stealing. If you visits this shop, be sure to check your accounts!

Waited 45 mins just to tell me I can’t do eyelashes right

Now

Bad customer service I could have went elsewhere

Tell ur customer ahead of time what u can and can’t do

Ugh