Quick Facts About Hair Solutions
Hair Solutions place has several strengths and weaknesses based on the comments provided. Here, I will analyze them in detail for a comprehensive understanding.
One of the strengths mentioned in the comments is the friendly service provided at Hair Solutions place. Customers appreciate the kind and warm treatment they receive from the staff members. Marina is specifically mentioned as a great person with good customer service skills. This positive aspect can contribute to a pleasant and comfortable experience for customers.
Another strength highlighted in the comments is the expertise of certain hairstylists. Tatyana and Julia are recommended by a long-term customer for their skills and experience. Additionally, it is mentioned that the other staff members also possess at least seven years of experience. This indicates that there is a level of professionalism and competence in the salon.
The ability to accommodate customers without appointments is viewed positively by one reviewer. This flexibility is particularly useful for people with busy schedules. The fact that the salon can accommodate walk-ins can attract more customers who prefer spontaneity or do not have the time to make appointments in advance.
The salon also receives praise for providing various services beyond just haircuts. The comments mention that Hair Solutions place offers nail and eyebrow services for women. The positive experience with these additional services adds to the attractiveness of the salon for potential clients.
Additionally, there is a specific mention of Veronica Pechenyuk, a hairstylist who receives high praise for her skills. This indicates that the salon has talented professionals who excel in their respective areas.
However, there are several weaknesses mentioned in the comments that Hair Solutions place should address in order to improve customer satisfaction.
One common issue mentioned by multiple individuals is the inconsistency in quoting correct prices. A few customers reported being charged more than the initial price quoted for their hair service. This inconsistency can lead to customer dissatisfaction and a lack of trust in the salon. It is important for the salon to address this issue and ensure that customers are given accurate price quotes at the beginning of the service.
Another weakness mentioned in the comments is the lack of professionalism and customer service exhibited by some hairstylists. One reviewer had a negative experience with a hairdresser who got offended when asked to style the hair in a specific way. The reviewer mentioned that the hairdresser forcefully styled the hair against their preference and used excessive hair spray. Another reviewer had a similar experience where a hairdresser made rude comments and criticized their chosen hairstyle. These negative interactions can greatly affect a customer's experience and impression of the salon. It is crucial for Hair Solutions place to address these unprofessional behavior issues and ensure that all hairstylists maintain a high level of customer service.
The lack of competency in delivering the desired hairstyle is also mentioned as a weakness in one comment. A customer had specific instructions for a haircut for their children but the stylist was unable to deliver the desired result. This can lead to disappointment and frustration among customers, as they may not receive the hairstyle they envisioned. It is important for the salon to ensure that all stylists are properly trained and capable of executing different hairstyles as per customer requests.
One reviewer also mentions feeling unwelcome when they visited the salon towards closing time. They felt ignored and received a dismissive response when seeking a quote. This lack of customer appreciation and hospitality can deter potential customers from visiting the salon. It is essential for Hair Solutions place to provide a welcoming environment for all customers, regardless of the time of their visit.
Lastly, there is a mention of the salon being more expensive than others. While this comment is subjective, it highlights the importance of price competitiveness for customers. It may be beneficial for the salon to evaluate their pricing structure and ensure that it aligns with the market rates and competition.
In conclusion, Hair Solutions place has several strengths such as friendly service, talented professionals, flexibility for walk-ins, and a range of additional services. However, there are also weaknesses that should be addressed, including inconsistent price quoting, unprofessional behavior by some hairstylists, lack of competency in delivering desired hairstyles, lack of customer appreciation at closing time, and potential pricing competitiveness issues. By addressing these weaknesses, the salon can enhance customer satisfaction and improve its overall reputation.
Best TL Reviews
Friendly service! Marina did my hair and she was a great person, good customer service!
They could improve on quoting the correct price.
I was told one price before they started on my hair and then when it came time to pay, they charged me more than what they initially said it'd be.
I really enjoy coming to this salon! There are many wonderful workers that have their own amazing styles. If I cant decide what kind of hair or nails to do anyone there will help me figure it out. I leave this salon always looking beautiful! Highly recommend coming here.
Been going here for 4 years now and never had any problems. Tatyana and Julia are the two people I would recommend people to go to. Everyone else has like 7 years of experience and are good too. They also take people without appointements, if your schedule is packed like mine. I paid for my girlfriends hair to be died plenty of times and know that they do a really good job with that too.
Horrible service! If you want to gain extra stress on your wedding day and for someone to ruin you mood, go to this place. Hairdresser got mad at me just because I asked her to curl my hair the way I want, she started convincing me that I don’t want this kind of hairstyle because SHE thinks her way is better! One of the worst places I have ever visited. My preference was not to have a lot of hair spray, that lady did her own way anyways. My friend asked a hairdresser to make an updo and all she got in response is “you’re a young lady, why do you want to hide your hair, it’s not even pretty that way,” Also, she called names at her because my friend wanted a hairstyle the her way.
FYI, bring your own hair pins and accessories because they are NOT included into $65 dollars. All I received at this place is bunch of stress and my mood went down the drain. Once again, I WOULD NOT RECOMMENT THIS PLACE TO ANYONE WHO RESPECTS THEMSELVES!
We took our boys to get a haircut there. We explained how to make the cut and even showed pictures. Nothing advanced, just the current style with long hair on top and very short on the sides. Unfortunately, the stylist was not competent enough to make the right hair style. The cuts ended up much too short. My older one ended up very upset. On top of that it is more expensive than other ships. This is my second time there and I am disappointed again.
Really good customer service, very friendly and kind, awesome professionals making nice haircuts and also beautiful nails and eyebrows for women! I recommend come and check it out, you won't regret! Thanks!!!
I walked in towards their closing time and I had to say hello and waited for an acknowledgement. UnderstanUnderstanding that they were both with customers I waited while reviewing their prices at the counter. Once one lady asked how can I help you and I said I just came for a quote right now, for hair color. Hey answer was no, not right now and turned to the other with a smirk like I was making an outrageous request. I walked out without a further word. It is obvious I am not their type of preferred customer.
Veronica Pechenyuk is the best hairstylist there! She's young, gorgeous, and she does an amazing styling job! I have been going to her for about 1 year and a half and she has never disappointed me! If I could, I would give her 10 stars.
Hair Solutions Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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