Quick Facts About Heitmiller Steakhouse
Heitmiller Steakhouse has received mixed reviews from customers, with comments ranging from positive experiences to more negative feedback. In order to thoroughly analyze the strengths and weaknesses of the establishment, let's break down the comments and assess the different aspects of the restaurant.
Starting with the positive aspects, several customers commented on the lack of wait times upon arrival. This is a significant strength, as it shows that the restaurant is efficient and provides prompt service to customers. Additionally, the food at Heitmiller Steakhouse received praise for being on par with other mom and pop steakhouses. This indicates that the quality of the food is good and comparable to similar establishments in the area. Some customers specifically mentioned that the steaks were cooked to perfection and had great flavor. The fact that the food was served at the right temperature and hadn't been sitting out all day is another strength, as it highlights the freshness and attention to detail in the kitchen.
Moving on to the weaknesses, one recurring complaint was the average service provided by the waitstaff. Multiple customers mentioned that their servers were absent for extended periods of time, which resulted in a lack of attention and overall engagement. This is definitely a weak point for Heitmiller Steakhouse, as good service is a key component of a positive dining experience. Additionally, a few customers mentioned that the desserts were small for the price they were charged, which could be seen as a weakness in terms of portion size and value.
Another weakness that was brought up by a customer is that the steak they ordered was chewy. This indicates that the consistency in the quality of the steaks may not be perfect, and there is room for improvement in terms of tenderness. Furthermore, one customer commented that the building and menu need a refresh, suggesting that the ambiance and offerings at Heitmiller Steakhouse might feel outdated or uninspired. This could potentially be a weakness if customers are looking for a more modern or innovative dining experience.
In terms of specific incidents, one customer had a negative experience with a new and inexperienced server. They mentioned that the server lacked knowledge about the menu and the trainer was absent during key moments. This reflects negatively on the training and management of the establishment, and suggests a weakness in terms of staff preparation and supervision. Another customer mentioned feeling ill and nauseous after their meal, signaling a potential issue with food safety and hygiene practices.
Overall, Heitmiller Steakhouse has certain strengths, such as minimal wait times, good quality food, and a friendly staff. However, there are weaknesses that need to be addressed, including inconsistent service, chewy steaks, small desserts, outdated atmosphere, training issues, and potential food safety concerns. By addressing these weaknesses and building upon their strengths, Heitmiller Steakhouse can improve the overall dining experience and maintain their reputation in the community.
Best TL Reviews
No wait times upon arrival. Food was on par with other mom and pop steakhouses. Food was at temperature and steaks were cooked to perfection but nothing special separated this food from the next steakhouse. Service was average. Our waiter never really came around except to bring our initial drinks, drop off the appetizer and the main entrees. Never visited anytime between those events.
The food was really good. It came out hot and everything was fresh and hadn’t been sitting out all day. The steaks were perfectly cooked and seasoned. I have two gripes, one being our server. He would disappear for 15-20 minutes at a time. This didn’t seem like he was busy and was hustling. He was gone. Never saw him rushing around or anything like the other servers. The other gripe is the size of the desserts. They were pretty tiny for the price of $6.99. Overall, it was a good time and if I’m back in that area, we’ll go again.
Heitmiller Steakhouse is one of those places that has been around seemingly forever. A standard in the community. The staff is amazing, friendly, helpful, A+. The food was very good, not great but very good. The steak I had was a little chewy. I will go again just because they have such a reputation. It lives a little in the past and building and menu need a refresh. If you haven't been you do need to try it.
We have not been here in years! We had a party of five on a Thursday evening. Got a booth immediately. Colton was over to get drink and the appetizer orders. Then we gave orders for dinner. Did not have to wait long for food. Colton took good care of us. Food was great!
Bad news: probably never coming back again. Good news: I didn’t try to call the health department. New server didn’t know much about menu, her trainer wasn’t around initially then came out to help when I asked questions she didn’t know. I didn’t see him after that until payment time when he went around the trainee to sneak peek at how much she’s getting for a tip! No one asked how my food was one bit. Now for the food, arrived looking ok once I started eating I noticed it’s cold and dry,
Note that it came out very quickly which lead me to think it was laying around for a while and not Made2order. It wasn’t cooked to Medium standard which they even describe in their menu as pink center, note photo showing a red, yet dry and not even juicy. I’ve made tons of ribeye steaks at home and know how juicy they are when made right, oh also I ordered a 20 oz bone in what I got was less than 20 oz and no bone, again no one bothered to ask how my steak was so I left less than what I normally leave. I have no complaint whatsoever against the trainee but the trainer should know AND do better. My guess is since prices are good, this “steakhouse” has definitely seen better days. Why did I mention health department? About an hour after I left I felt ill and nauseous thankfully it cleared up, I’m a trucker and if it would’ve gotten worse I would’ve gone to a hospital and definitely reported them.
We are from Houston area, visiting Waco. Steak was ok.. Scallops way overcooked, not rinsed b4 cooking, grainy.. waitress = horrible service. Not friendly at all, did not once ask if we needed anything. We had to get another waitress to bring us rolls. We did not know rolls were complimentary until we saw other guests having rolls at their table. I would not come back here. Salt Grass and TX Roadhouse are a far better option. Very disappointed ????
Recommended by my hotel. The 2 stars is for the margaritas. Cold okra and fries. Bland lukewarm fish. Service met minimum requirements. She took my order, brought me my food and drink, brought my check once I asked for it. Location was clean. Not a great first impression. I don't think I will be giving it a second round.
This is the best place to relax and enjoy good company! Kelsey and Megan are wonderful and make delicious drinks. Always a great time and highly recommend!!! The food is perfect comfort on a stressful day!
Place Pictures
Heitmiller Steakhouse Info
Amenities
Service options
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Curbside pickup
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Takeout
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Dine-in
Health & safety
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Staff required to disinfect surfaces between visits
Highlights
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Fast service
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Fireplace
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Great cocktails
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Great dessert
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Sports
Popular for
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible elevator
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Alcohol
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Beer
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Cocktails
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Coffee
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Comfort food
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Happy hour drinks
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Happy hour food
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Hard liquor
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Healthy options
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Kids' menu
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Wine
Dining options
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Lunch
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Dinner
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Catering
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Dessert
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Seating
Amenities
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Bar onsite
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Good for kids
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High chairs
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Restroom
Atmosphere
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Casual
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Cozy
Crowd
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College students
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Family-friendly
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Groups
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Tourists
Planning
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Accepts reservations
Payments
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Debit cards
Today
Opening Hours
| Monday | 11:00 AM - 09:30 PM |
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| Tuesday | 11:00 AM - 09:30 PM |
| Wednesday | 11:00 AM - 09:30 PM |
| Thursday | 11:00 AM - 09:30 PM |
| Friday | 11:00 AM - 10:00 PM |
| Saturday | 11:00 AM - 10:00 PM |
| Sunday | 11:00 AM - 09:30 PM |
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Location
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