Hers & His Hair Stylists

+1 803-329-1508

864 Cherry Rd, Rock Hill, SC 29732 United States of America

Open Today: -

Quick Facts About Hers & His Hair Stylists

Hers & His Hair Stylists has received both positive and negative reviews from customers. In order to assess the strengths and weaknesses of the salon, we will analyze the comments provided.

Strengths: 1. Quality Stylists: Customers have praised specific stylists by name, particularly Elizabeth and Haillie Biddy, for their good work. This indicates that the salon employs skilled and talented stylists who can provide satisfactory results.

2. Clean and Comfortable Environment: Multiple customers have commented on the cleanliness of the salon and the comfort of the seating. This suggests that the salon maintains a pleasant and hygienic environment for customers, which contributes to a positive experience.

3. Recommended Stylists: Several comments mention that specific stylists were recommended to them by friends. This indicates that the salon has a reputation for providing quality service, as customers are willing to recommend specific stylists to others.

4. Accommodating Incidents: In one comment, a customer experienced a delay and inconvenience due to a stylist running behind schedule. However, the stylist offered to schedule the appointment for the next morning to make up for the inconvenience. This demonstrates a willingness to rectify mistakes and accommodate customers' needs.

5. Positive Customer Reviews: Overall, the majority of comments express satisfaction with the quality of work and the stylist's friendliness. This suggests that Hers & His Hair Stylists has a customer base that appreciates their services.

Weaknesses: 1. Poor Communication: One customer complained about the lack of communication regarding their appointment. They mentioned not receiving any calls or texts regarding the rescheduling of their appointment, leading to a wasted trip to the salon. This indicates a weakness in communication and organizational skills within the salon.

2. Difficulty in Booking: Some comments mention difficulty in getting an appointment with their preferred stylist. This suggests that the salon may struggle with managing their bookings or that certain stylists are in high demand, making it challenging for customers to secure appointments.

3. Unprofessional Service: One customer was dissatisfied with the response they received when inquiring about highlights over the phone. The response they received was deemed unprofessional and may have deterred them from booking an appointment at the salon.

4. Unorganized Appointment System: One comment mentions waiting for an hour with no one in the salon and eventually leaving without a haircut. This portrays a lack of organization and poor management of appointments, which reflects negatively on the salon's professionalism and efficiency.

5. Lack of Customer Recognition: While one customer praised a stylist for remembering them and offering a cancellation, another customer stated that the salon staff did not notice their presence unless they announced themselves loudly. This suggests a lack of attention and awareness towards customers, potentially creating a less welcoming atmosphere.

In conclusion, Hers & His Hair Stylists has strengths in terms of skilled stylists, a clean environment, recommendations, and positive customer reviews. However, the salon also has weaknesses, such as poor communication, difficulty in booking appointments, unprofessional service, an unorganized appointment system, and a lack of customer recognition. By addressing these weaknesses and building on their strengths, the salon can strive to improve its overall customer experience and reputation.

Best TL Reviews

I always go here to get my hair done. I see Elizabeth, she does a good job!

A nice experience as the Salon is very clean with comfortable seating. I use Hair Stylist Haillie Biddy for my haircuts and have been please with her work. Parking is in the front of the building.

This Sweet Pink Place was so CUTE! My stylist Elizebeth Still was recommended to me by a good friend and I highly recommend her.

I called yesterday to see if anyone to could my hair the same day. They said Amber had something at 6...great. When I got there Amber said she was running behind and it would be a while before she could do my hair and she would stay as late as she needed to. Perfectly fine. I didn't have a lot going on. So I checked back in an hour and half after my appointment time she was still behind and said that she could get me in as early as I needed to the next morning to make it right. I show up 10 minutes early for the time we agreed on and no one is here. I waited a half an hour to see if anyone showed up. So I have made my way to the salon twice to not get my hair done. No call or text was sent out. I gave them my number twice. I have never had an experience like this before at a salon. I had never been to this salon and I will not be back.

Recently got my hair cut, and highlighted, and an eyebrow wax. I see Elizabeth when I go there. She does great work, and is so very friendly! I love my hair, and have gotten many compliments ☺. Sometimes it is hard to get in to see her, but she will try her hardest to accommodate you. Once I was trying for a certain day, she unfortunately had no openings when I called, but remembered me when she got a cancelation and texted me about it. That right there is good business! ????‍♀️

I called to find a new stylist for highlights. When I called a lady picked up, I asked if they did highlights to ensure it was a service they were confident in, as to where she responded “i mean yeah we’re a hair salon”. coming from another professional in the industry, this is incredibly unprofessional service. Most definitely will not book here.

Susan was great with my grand-daughter Trulie. Susan is the only one she will go to get her hair cut. Thanks for a great Stylist.

Good luck actually getting a haircut here. Made an appointment for 2, waited an hour with literally nobody in the place, and left. If you don't announce yourself on a megaphone nobody will even notice you. The most unprofessional business I've been to in probably my entire life. Will never even consider coming back.