Hi Class Nails

+1 951-247-1847

25030 Alessandro Blvd F, Moreno Valley, CA 92553 United States of America

Open Today: -

Quick Facts About Hi Class Nails

Hi Class Nails, as described in the comments, has a mixed reputation with both positive and negative feedback. In order to analyze the strengths and weaknesses of the place, let's break down the comments and examine them in more detail.

Starting with the positive comments, several customers expressed satisfaction with their overall experience. One customer mentioned that Cherry did a great job on their nails and they were happy with the result. This demonstrates that there are capable and skilled nail technicians at Hi Class Nails who can provide quality services. Additionally, another customer mentioned that the staff is polite and courteous, creating a friendly and welcoming atmosphere for customers. This indicates that the customer service aspect of Hi Class Nails is a strength, as it contributes to customer satisfaction and loyalty.

Now, moving on to the negative comments, there are several complaints about the poor quality of manicures and pedicures. One customer mentioned that their manicure and pedicure looked horrible, and despite asking for fixes, they were met with rude behavior from the staff. This suggests that there might be an issue with the skill level and attention to detail of some nail technicians, as well as potentially poor customer service in handling complaints. Furthermore, another customer mentioned that their nails started to peel shortly after getting a gel manicure, and when they went to complain, they were asked to come back another day because the owner was not present. This highlights a lack of accountability and responsibility on the part of the salon, as they were unable to address the customer's concerns in a timely manner.

Another weakness mentioned in the comments is the cleanliness and maintenance of the salon. One customer stated that the place looks dirty and outdated, suggesting a lack of focus on cleanliness and creating a pleasant environment for customers. Additionally, another customer mentioned that they experienced multiple nicks on their cuticles with the Dremel tool, indicating a potential lack of attention to proper hygiene practices and customer safety.

In terms of wait times and efficiency, one customer mentioned that it took them 2 hours to complete a fill, which is an excessive amount of time for a relatively simple procedure. This indicates a potential weakness in the salon's workflow and time management skills, as it can lead to customer dissatisfaction and inconvenience. Furthermore, another customer mentioned that the tools used during the service would get uncomfortably hot, causing pain and discomfort during the process. This highlights a potential lack of proper equipment maintenance and consideration for customer comfort.

Despite the negative feedback, it is worth noting that there are still customers who are satisfied with their overall experience at Hi Class Nails. One customer praised Hannah/Anna for being the best in providing gel manicures, indicating that there are competent and skilled nail technicians at the salon.

In conclusion, Hi Class Nails has both strengths and weaknesses. The positive aspects include skilled nail technicians, polite and courteous staff, and satisfied customers. However, there are weaknesses in the form of poor quality manicures/pedicures, rude behavior from staff, cleanliness and maintenance issues, excessive wait times, potential lack of hygiene practices, discomfort during the service, and difficulty in addressing customer complaints. It is important for the salon to address these weaknesses in order to improve their overall reputation and customer satisfaction.

Best TL Reviews

First time coming to High Class nails. Cherry did a great job! I love my nails. Definitely coming back for a fill.

This place used to be good until I got a manicure…terrible. I tried giving them another chance and my manicure and pedicure look horrible. I kept asking for them to fix it and they were just rude. It also looks dirty now as if they don’t care about maintenance and their appearance.

Never going back.

Seriously why can't they figure out a way to average in a ZERO star rating?

I went to HI Class Nails to fix a bad mani I got from Tully nails. I got a basic gel mani with a gem on ring fingers. TERRIBLE TERRIBLE decision. One gem lasted 30 minutes one lasted 3 hours. Now one of my nails is starting to peel. I went in to complain (21 hours later) and she asked if I could come back tomorrow because they were busy ( with 2 pedicures) and the owner wasn't there.

DON'T DO IT. The place is dirty and outdated. I can't tell you how many times she nicked my cuticles with the Dremel.

But since I am trying to be more positive in 2022- if you need something quick and disposable for a dimly lit occasion, this place will work. They aren't busy. No wait.

The first time I came into Hi class nails was on the morning of my wedding.! After that I moved away for 5 years and once I was back I went straight back to Cherry’s place.! The staff are all very polite & courteous, I’m always happily greeted when I go. My nails have always come out great only once or twice did I have to ask them to add a little more polish on the edge or shave off a bit more but If you keep it real with them they do the same for you. I love this nail salon ???? ????

I am pleased with my nails but it took 2 HOURS from start to finish just on a fill. The tool would get uncomfortably hot so I would be in pain when she filed my nails and removed my gel. I also received a good 3 cuts on my nail bed. She was very detailed which I appreciated but it was just way too long of a process. I will not be returning, there are plenty better nail salons in Moreno Valley.

???? Love These Women....Very Nice and pleasant. Great Service every time.

They have left my nails nice but before this lady made itlook so not pretty and now its good

Hannah/Anna (I'm not sure if I heard her correctly) is the best! I'll never go anywhere else for my gel mani.