Quick Facts About Jalena's Dominican Hair Salon
Jalena's Dominican Hair Salon has received both positive and negative feedback from customers, highlighting its strengths and weaknesses. This analysis will explore these comments to provide an understanding of the salon's overall performance.
Starting with the strengths, one customer praises Elizabeth, one of the stylists at Jalena's, for providing a great job and highly recommends her and the salon. This positive feedback suggests that the salon has at least one skilled stylist capable of satisfying customers. Additionally, another client mentions being a loyal customer since the salon's grand opening in 2008, highlighting their ability to retain customers over a long period of time. This loyalty implies that Jalena's has built a good reputation and maintains a solid customer base.
Another positive aspect mentioned is the quick and professional service provided. One customer had a pleasant experience with a deep conditioner treatment and straightening, expressing satisfaction with the result. This indicates that Jalena's is capable of delivering effective hair treatments efficiently. Additionally, the reasonable prices and cleanliness of the salon are also mentioned as positives. These factors contribute to the overall positive experience for customers.
Moving on to the weaknesses, several customers express dissatisfaction with the salon's customer service. One complaint is about the lack of professionalism, including talking loudly in a different language. This behavior may create an unwelcoming environment for some customers and can be seen as unprofessional. Furthermore, there are multiple comments about rude customer service. Customers describe feeling disrespected and being treated poorly, which can negatively impact the overall salon experience.
Another common complaint is the salon's ability to cater to specific hair types. One customer, with 4c hair, mentions feeling like the staff talks about their hair and inability to style it, creating an uncomfortable experience. Another customer with 4b hair highlights that the salon used perm during their wash without their knowledge, resulting in damaged hair. These comments suggest that Jalena's may not be well-equipped or knowledgeable about handling certain hair types, leading to negative outcomes for customers.
Additionally, there are complaints about the unprofessionalism of some staff members. One customer mentions feeling rushed and not receiving proper attention when their hair turned out to be a mess. Another customer describes their hair being washed aggressively by the shampoo lady, which can be seen as disrespectful and uncomfortable. These experiences demonstrate a lack of professionalism and attention to customer satisfaction.
In summary, Jalena's Dominican Hair Salon has both strengths and weaknesses. Positive aspects include having skilled stylists, reasonable prices, efficient service, and a loyal customer base. However, weaknesses lie in the salon's customer service, including unprofessional behavior, lack of respect for certain hair types, and a failure to address customer concerns. These weaknesses can significantly impact the overall salon experience and should be addressed to improve customer satisfaction.
Best TL Reviews
Not professional, they talk loud in different language. 0 customer service, you go to hair salon to have a pleasant experience but they already greet you with a mad face and if you have 4c hair, that is it ! You are the talk of the day! In addition, they will talk about how they can’t do your hair and they don’t know how. Just avoid your self a bad day by not going to this salon. You guys should take classes on customer service and learn to respect every human being equally!
Elizabeth was my stylish and she done a really great job! I highly recommend her and this shop for your hair needs. It was quick and very professional. I received a deep conditioner treatment and a straightening! Love it! Will be back in a couple of months.
I've been a client since her Grand opening in 2008 I could be wrong about the year but it's been since her 1st location in East Lansdowne & still I'm still a customer at the new location.
Everytime I go I’m disappointed. Very rude customer service. & They’ll get over on you if you allow them to.
1st time at this shop. I went early on Saturday so there was no wait. I went in with a prepoo treatment in my hair. My hair was washed clean and felt great. Elizabeth clipped and pin curled my hair. She even left the pins in bcuz i had an event later. My hair turned out great and my curls were poppin. Elizabeth is definitely my new stylist.
Thanks Elizabeth. Job well done
I got my hair done by Liz, she did not press out my hair, only blow dried and curled it, when I took out my hair pins it was a mess. The next day I politely explained what happened and I had to wait for her to be ready to fix my hair. She literally did not care. This place is extremely unprofessional. The shampoo lady was angrily washing my hair, slapping my scalp. I like to support small and local businesses, but their services waere terrible and this was not the first time I was serviced by this salon. I do not recommend.
I love Jalena's. I've been going for over 10 years now. I always get good service. The prices are reasonable. The shop is clean. It does get quite busy but they move pretty fast.
Worst salon experience ever! I have 4b hair type, and They put PERM in my hair during my wash time... they sneak it into the conditioner without your knowledge and they ruined my hair texture indefinitely! Im still trying to grow out the mess they caused!
Ladies, especially ladies with natural 3/ 4 type hair, do yourself a fav and RUN!!!
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Jalena's Dominican Hair Salon Info
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Payments
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Cash-only
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 08:00 AM - 07:00 PM |
| Sunday | Closed |
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