Quick Facts About Joy Spa & Nails
Joy Spa & Nails, based on the comments provided, has both strengths and weaknesses that need to be addressed. In order to analyze the strengths and weaknesses, the following points are taken into consideration.
Starting with the strengths of Joy Spa & Nails, one comment highlights their convenience and the ease of booking appointments. The use of social media platforms like Facebook for appointment scheduling shows that they are adapting to modern technology to make the booking process more convenient for customers. Additionally, they have a welcoming and clean environment, as mentioned by another comment. The sparkly clean salon and the constant sanitation of equipment and stations are positive factors that contribute to a comfortable and safe experience. Their adherence to COVID-19 safety protocols, including sanitizing stations, wearing masks, and offering hand sanitization, demonstrates their commitment to ensuring a safe environment for customers and staff.
Another strength mentioned in the comments is the attentiveness and professionalism of the staff. They are described as nice, friendly, and receptive to customer preferences. Good customer service is vital in the beauty industry, and the fact that they listen to customer requests and take their time to provide satisfactory results is commendable. The positive experiences mentioned by some customers, such as a great job on nails and attentive care during pedicures, further support the notion that Joy Spa & Nails has staff members who are capable and skilled in their work.
Despite these strengths, there are evident weaknesses within the business that need to be addressed. One of the major criticisms mentioned in multiple comments is the pricing transparency issue. Customers have expressed disappointment over hidden or unexpected charges, which can create a negative experience and lead to claims of overcharging. Misleading customers about pricing can damage the reputation of Joy Spa & Nails and negatively impact customer satisfaction.
Moving on to the quality of services provided, there are numerous complaints about the professionalism and skill of the technicians. Multiple comments mention unsatisfactory outcomes, such as unevenly shaped nails, nails breaking shortly after services, and toes becoming sensitive or painful after pedicures. These complaints highlight the lack of attention to detail and quality control. A few customers also raised concerns about unsanitary equipment or practices that caused infections. Neglecting proper hygiene or using unsanitary equipment can have severe consequences, and in this case, resulted in a painful infection for one customer. This negligence can not only harm the customer physically but can also cause reputational damage to Joy Spa & Nails.
Another criticism is the inconsistency in the quality of service. While some customers had positive experiences, others had disappointments or even painful outcomes. Consistency is crucial for any business to maintain a good reputation and retain customers. In order to improve, Joy Spa & Nails needs to focus on strengthening their quality control measures, training their staff to provide consistent and high-quality services, and addressing any hygienic concerns.
In conclusion, while Joy Spa & Nails has some strengths such as convenient appointment booking, a welcoming environment, and attentive staff, they also have significant weaknesses in pricing transparency, quality control, and hygiene practices. Addressing these weaknesses is essential for the business to improve customer satisfaction, maintain a positive reputation, and ultimately thrive in the competitive beauty industry.
Best TL Reviews
I was charged $50 for dipped nails with charges for “shaping” and other unknown convenience charges. However the shaping that occurred was less than 1 minute in which time the nail technician proceeded to file down my natural nails and left them uneven and not shaped. Furthermore, the nail technician used minimal product and did not follow any of the typical process for dipped nail. There was no base just glue and colored powder. Then she used the glue again as a top coat without realizing her mistake and had to take it off again and buff down the minimal product she had put already. Needless to say a nail cracked one day after I got them done and the dip is so thin. I highly recommend you do your research about technicians if you intend to try this place out and ensure you ask about the additional charges they don’t make you aware of; they certainly over charge for services considering the lack of attention they put into their work.
They are so nice here. They got me and my daughter in same day for full sets with no long wait. They are clean and professional and they did a great job on our nails. They took their time and listened to what we wanted and did great! I highly recommend!
My best friend and I went in to get pedis and things started great and friendly. Mine quickly went down hill, I was never asked about the water and it was freezing most the time, I was nipped several times with no action to prevent any fungal infections. I feel I had better service at wal mart then I did here. My toes are now so sensitive and one particularly really hurts. I wouldn't recommend pedis from here.
Went in for an acrylic rebase with gel color. On their website it says that a rebase is $25, and gel color is $15 ($40 total). I was very disappointed that my total came to $60 after fees and before tip!! Additionally, my nails were not properly shaped, they’re all different lengths and shapes. If you go, beware… they don’t have good transparency with their pricing.
I came here twice. Last time I got my nails done was charged $120 that’s including the 15.00 tip. My nails broke 3xs in 2 weeks. I was disappointed, I did came back and got one broken nail fixed. The other two broke 2 days later? I dunno about the price and my nails broke 3xs? I thought this place was nice but after my nails broken ????.
Joy Spa & Nails has an easy and convenient way to book appointments! I booked mine through Facebook. They were very welcoming upon my arrival. They started off with a clear and easy process of safety procedures (COVID-19) they asked me to sanitize my hands and took my temperature before my appointment. They had everything ready and offered me a drink and snacks. Throughout my visit I saw them sainting the pedicure stations, manicure stations and counters, they were also wearing a mask which made me very comfortable during the time I was there. I loved that they were clear on the price of the services I requested. They also gave me a 10% discount for my upcoming birthday! I absolutely loved the people and the place. Although it’s a bit far from my home , I intend to come back for their wonderful work and customer service!
Best pedicure and salon experience I've ever had!! I called them to see if I needed an appointment, after a short conversation they invited me to "come on over, we will take care of you"
I was pleasantly surprised when entering the salon. It's beautiful and sparkly clean. I was greeted right away and asked to sign in. They have a tablet at the front counter that signs you in and puts you in line.
I only waited maybe 10 minutes and was taken right back. Which is amazing because they were BUSY.
The stations are well kept and super clean. I even observed them cleaning chairs between clients even thing they were so busy.
I was given a menu with details and prices as well as two books of available colors.
When my tech arrived, all of the supplies were individually packed and sealed. Lotion, scrub, tools, etc.
My tech took excellent care of me, I'm sad I didn't catch his name so I could call him out here. It was honestly the very best pedicure I've ever had. Time, attention, care and meticulous detail.
This is my new place and I can't wait to go back.
I’m extremely disappointed with this business. Walking in I had high hopes because the place looks great and the people seem friendly. I got a pedicure, but while the girl was working on my nails she commented to another employee “I told you I didn’t want to do a pedicure but you’re making me!”. Then, the next day, my toe started hurting and after another couple of days my toe became increasingly red and swollen, and pus came from behind the nail. I tried to email them about the issue, requesting a refund, but no one ever got back to me. I’m not sure if they used unsanitary equipment or what happened, but my toe is infected and it’s very painful. Very unprofessional, and clearly they do not care.
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Joy Spa & Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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