Newline Nails

+1 763-557-6949

16725 County Rd 24 STE 103, Plymouth, MN 55447 United States of America

Open Today: -

Quick Facts About Newline Nails

Newline Nails, based on the comments provided, has a number of strengths and weaknesses. Let's delve into them in detail:

Strengths: 1. Accepting walk-ins: Newline Nails received positive feedback for accommodating walk-in customers, even during busy periods. This convenience factor can attract spontaneous clients who may not have made prior appointments. 2. Friendliness of staff: Many commenters noted that the staff at Newline Nails, particularly Yen and Tina, were friendly and kind. Establishing a warm and welcoming environment is crucial for creating a positive customer experience. 3. Good job on basic nail services: Multiple customers were satisfied with the quality of their basic nail services, such as acrylics with a gel polish French and regular manicures. This indicates that the salon is competent in delivering standard nail treatments to a satisfactory level. 4. Reasonable prices: Several customers mentioned that Newline Nails had reasonable prices, especially for the quality of service provided. This can be a significant advantage, as affordable prices can attract more customers.

Weaknesses: 1. Lack of comfort and welcoming atmosphere: One customer complained about the seating and ambiance at Newline Nails, saying it was neither comfortable nor welcoming. This aspect negatively impacts the overall experience for clients, making it essential for the salon to address this concern. 2. Distracted and non-engaging staff: The same customer who criticized the atmosphere also noted that the staff frequently talked to each other across the room, ignoring the clients. This behavior can make customers feel neglected and leads to a subpar experience. 3. Poor customer service during appointments: Another customer complained about the staff answering personal cell phones and multitasking while providing services. This behavior is unprofessional and can affect the quality of the service delivered. 4. Lack of additional services: One customer mentioned that Newline Nails did not offer a hand massage or any additional pampering services during their manicure. This lack of complementary treatments may disappoint customers who expect a more luxurious experience at a nail salon. 5. Inconsistent quality: One dissatisfied customer expressed disappointment with the uneven execution of their requested nail design and the visible flaws in the final outcome. Inconsistent quality can be frustrating for loyal clients and deter potential customers.

In conclusion, Newline Nails has several strengths, including accepting walk-ins, friendly staff, and reasonable prices. However, there are notable weaknesses such as a lack of comfort, distracted staff, poor customer service, limited additional services, and inconsistent quality. Addressing these weaknesses can help Newline Nails improve their overall customer experience and attract a larger clientele.

Best TL Reviews

I took my 12 year old daughter here for back 2 school nails. They accepted me as a walk-in on a Sunday at 4:30pm and they close at 5pm. The ladies were nice in the shop and the one who did my daughters nails Yen was friendly. My daughter said it was awkward at 1st, but finally Yen started engaging in conversation with her. She got acrylic nails and they charged her $60 for getting a certain nail polish. At one point I did feel they were talking about me and my toddler son who was in the shop but other than that the service was fine. She didn’t get her hand massaged during the manicure like I’ve seen at other places, but she was happy with how they turned out so I’m happy. I would return in the future.

I am a regular they always do absolutely fabulous love them the women who did my nails did so absolutely wonderful! I got mini mouse nails and couldn’t be happier it was exactly what i asked for. Will be continuing to come here

Nails look great; they did a good job on my basic nails- Acrylics with a gel polish French.

The establishment is not very good! Not very comfortable seating or welcoming. It feels like you are being talked about! They talk across the room to each other the whole time, ignoring the clients. They stopped on my nails to answer a personal cell phone. Then, I continued on my nails while holding the phone up using her shoulder. Then, the woman next to me was debating the price with the guy. When my price came up, it wasn't horrible $60, but that is more expensive than the place I normally go to, and then on top of it, this place is so basic! Most salons I have been to rub lotion on your hands and at least give a small massage this place did nothing!

I do NOT plan on going back ????

Have been coming to this small, lovely, clean nail salon for years. They are thoughtful and kind please give them a try.

Tina did amazing, i showed her my reference & she worked carefully to replicate it ❤️

Newline Nails is the best nail salon around the metro area. I have been coming here for years. They always provide a high quality service, have great customer service, are friendly and have reasonable prices. Ada always does my powder dip manicure and does a fantastic job. The rest of the staff are great too!

I’ve been coming here for many years. The salon is clean. The staff are highly competent. I feel so pampered whenever I go there. I got the deluxe manicure and pedicure last time and it was so fabulous. If you need to indulge in some self care, come to Newline. They’ll take care of you.

I used to go here all the time. In fact they did my wedding nails. My husband and I moved and I was in the area and hadn’t been back in a while and decided to treat myself since my bday is my 4 days. I asked for a blue French tip coffin shape. Not only was my shape uneven on some but the round part of the French tip was as well. You can also see where the tip was glued on. I didn’t want to complain since I was there over an hour and I didn’t want to hurt anyones feelings. I absolutely hate them. I paid $65 and I’m highly considering just removing them at this point