Quick Facts About Justins Nails
Strengths:
1. Friendly and knowledgeable staff: Multiple comments mention that the employees at Justin's Nails place are friendly and have good knowledge about their work. This indicates that customers feel welcomed and valued, creating a positive experience.
2. Good quality work: The comment regarding Teresa, a nail tech at Justin's Nails place, highlights that she takes her time and does good quality work. This suggests that the salon has skilled technicians who can deliver satisfactory results to their customers.
3. Remodeled and clean facility: One comment mentions that the place has undergone remodeling and looks neat and clean. This indicates that the salon management takes efforts to maintain a hygienic and visually appealing environment, which can enhance the overall customer experience.
4. Long-standing reputation: Another comment mentions that they have been a client of May, a nail technician at Justin's Nails place, for over 10 years. This suggests that the salon has built a loyal customer base over the years, indicating the quality and consistency of their services.
Weaknesses:
1. Inconsistent service: The first comment expresses dissatisfaction with the pedicure service, stating that the feet were not properly scrubbed or dead skin removed. This indicates inconsistencies in the services provided by the salon, which can result in poor customer experiences.
2. Unprofessional behavior: One comment describes an incident where a nail technician at Justin's Nails place exhibited rude behavior towards a customer. This signifies a lack of professionalism and can negatively impact the overall image and reputation of the salon.
3. Lack of hygiene: The first comment also mentions that the salon does not clean the chairs after each client. This raises concerns about the salon's adherence to hygiene standards, which is crucial in a nail salon environment to prevent the spread of infections and diseases.
4. Broken massage chairs: The first comment also highlights that the message chairs at Justin's Nails place are broken. This indicates a lack of maintenance and attention to details, which can adversely affect the customer experience.
5. Lack of handling customer concerns: The second comment complains that the salon staff did not listen to the customer's concerns and exhibited attitude problems. This suggests a lack of customer service skills and an inability to address and resolve customer complaints, leading to a negative perception of the salon.
6. Customer injury: The fourth comment expresses dissatisfaction with a pedicure service that resulted in a customer getting cut and their toe swelling. This indicates a lack of careful and skillful service delivery, which can impact the salon's reputation and customer trust.
In conclusion, Justin's Nails place has several strengths such as friendly staff, good quality work, a remodeled facility, and a long-standing reputation. However, they also have weaknesses including inconsistencies in service, unprofessional behavior, lack of hygiene, broken massage chairs, poor handling of customer concerns, and instances of customer injury. It is essential for the salon management to address these weaknesses and focus on improving the overall customer experience to maintain and grow their client base.
Best TL Reviews
Not happy with my pedicure. Feet was not scrubed. Dead skin was not removed. Color was ok. Looks better in pictures. Kids had better experience. Do not clean chairs after each client. Message chairs are broken.
This woman with a name that’s starts with a “M” has such an awful attitude. When I explained to her that the acrylic residue was underneath my nail she threw a fit and started to yell in her language. I felt so bad and I would never want someone to go through what I did. I decided I didn’t want my nails and she started cutting off the nails in a hurry which ended up cutting pieces of my skin. I said “ouch” and the lady continued to put alcohol in the bowl and she got my hands and THREW my hands in the bowl! My cuts burned so bad that I couldn’t bare the stinging. They all have attitude problems and do not know how to listen to the customers concerns. I do not recommend.
Great service and beautiful place! Great job with the remodeling very
clean and welcoming place to go to. I always have a great experience. May is amazing and very kind. Highly recommend Sassy Nails & Spa!!
I absolutely love my nail tech Teresa. She is so attentive to what design I want and always exceeds my expectation’s. She takes her time and does good quality work. I highly recommend you ask for her if you are looking for a caring nail tech who does amazing work!
I came for a pedicure it was my first time here the guy doing my pedicure cut me and my toe was swollen the next morning. I had called the nail salon for a refund and they offered for me to go there to have them put medicine on it? I didn’t feel comfortable doing that since they were the reason my toe is swollen. Went to urgent care and got prescribed antibiotics. Wouldn’t recommend they were nice but you’ll probably leave with a swollen toe.
This is the only place I will go to get my nails done. Their employees are friendly and knowledgeable. They use amazing product that never lifts or bubbles. I've been going here for almost 20 years and it just gets better and better!
Theresa is my nail tech and she does an excellent job Every time I go there I like her work.
I have been client of May’s over 10 years. She is wonderful and the new remodel looks so neat and clean.
Place Pictures
Justins Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
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