KIM’S NAILS

+1 410-956-0004

3291 Solomons Island Rd, Edgewater, MD 21037 United States of America

Open Today: -

Quick Facts About KIM’S NAILS

Strengths of KIM’S NAILS:

1. Long-lasting gel manicures: One customer praises the nail salon for providing a gel manicure that lasted almost two weeks without chipping. This indicates that the salon uses high-quality products and techniques that result in durable nail treatments.

2. Festive and attractive nail designs: Another customer mentions receiving numerous compliments on their nails, particularly the great festive red color. This suggests that KIM’S NAILS has skilled technicians who are capable of creating visually appealing and trendy nail designs.

3. Friendly and welcoming staff: Multiple customers comment on the friendly and hospitable service provided by the staff at KIM’S NAILS. This indicates that the salon prioritizes customer satisfaction and values creating a positive and inviting atmosphere for their clients.

4. Knowledgeable staff: One customer specifically praises a staff member named Peter for his expertise in nail care. This suggests that KIM’S NAILS employs knowledgeable and skilled employees who are capable of providing professional services and recommendations.

5. Good customer service: A recurring theme in the comments is the high level of customer service consistently provided by KIM’S NAILS. This suggests that the salon values its customers and strives to ensure that they have a positive experience during their visit.

Weaknesses of KIM’S NAILS:

1. Poor pedicure experience: One customer describes receiving a pedicure that was unsatisfactory, with their big toenails being cut too short, possibly leading to potential issues such as ingrown toenails or infections. Additionally, the presence of a dead bud in the basin indicates a lack of attention to cleanliness and hygiene standards.

2. Sloppy application of polish: A customer mentions that the nail technician did not trim their cuticles and got polish all over their skin. This demonstrates a lack of attention to detail and professionalism.

3. Nail lifting and peeling: Another customer reports that their gel polish lifted and peeled almost immediately after leaving the salon. This indicates that the salon may have used improper techniques or low-quality products that resulted in a poor application and durability of the manicure.

4. Inefficient and rushed service: One customer expresses dissatisfaction with their pedicure appointment, stating that it was essentially a polish change rather than a proper pedicure. The quick duration of the service, along with the absence of essential components such as a massage and cuticle clean-up, reflects a lack of attention to detail and a rushed approach to providing services.

In conclusion, while KIM’S NAILS has strengths such as long-lasting gel manicures, attractive nail designs, friendly staff, knowledgeable employees, and good customer service, there are also weaknesses including poor pedicure experiences, sloppy polish application, issues with nail lifting and peeling, and instances of inefficient and rushed service. It is important for the salon to address these weaknesses in order to maintain and improve customer satisfaction.

Best TL Reviews

I love this nail salon. The first gel manicure I got was gorgeous and lasted without chipping until I went in for a new color almost two weeks later. I found that to be most impressive since the previous place I went started chipping after a week. My new color is a great festive red and I've gotten so many compliments!

This was possibly the poorest pedicure I’ve ever had. My big toenails were cut way too short and she cut way down the sides. I’m hoping that I don’t develop ingrown toenails or an infection. Also, there was a dead bud in the basin- I should have walked out then.

I literally left their salon and drove to another to fix my nails. The lady who did mine was sloppy. She didn’t bother trimming my cuticles and got polish all over the cuticles. The gel lifted and peeled the moment I got to my car because it was on my fingers and not my nails.

They ignored me when I told them it was lifting and that fuzzies were getting stuck in the polish.

Friendly service, awesome nail designs

Peter knows his stuff definitely recommend to go see him. To be honest everyone there is awesome and very friendly. Hospitality is on point. Their worth every penny...

This place was amazing! Staff was so friendly. I am new to the area and have tried a few places, and this is by far my favorite! Will be coming back for another pedicure in the near future.

Went in and asked for a pedicure appointment in 1 hour.they said yes. Went back exactly 1 hour. Got just regular pedi. 12 minutes. More of a polish change. Terrible. No massage, no cuticle clean up. 12 minutes. Dissatisfied.

Always get the best customer service and great nails.