Koman's

+1 706-295-9697

219 Broad St, Rome, GA 30161 United States of America

Open Today: Closed

Quick Facts About Koman's

Koman's place has received mixed reviews based on the comments provided. In order to evaluate the strengths and weaknesses of the store, it is important to consider the different aspects mentioned by customers.

Starting with the weaknesses, one of the main concerns raised by multiple customers is the alleged racial profiling and prejudiced behavior. Customers have mentioned instances where they felt singled out and followed, particularly if they were black. This creates a negative and uncomfortable shopping experience for those affected. Additionally, one customer mentioned feeling disrespected and treated like a criminal when addressing an issue with a missing item from their purchase. The lack of apology or acknowledgement of a mistake further added to their disappointment. These incidents reflect poorly on the store's customer service and can damage their reputation.

Another weakness mentioned is the limited variety of certain products. One customer wished for a wider selection of hair bows for little girls in comparison to the available beads. While this may not be a major concern for everyone, it highlights a potential area for improvement in meeting customer preferences and demands.

Moving on to the strengths, several customers have praised the selection and variety of products available at Koman's place. They have specifically mentioned the store offering a good range of products for different hair types and styles. This reflects a positive aspect of the store, as it shows they cater to a diverse customer base and strive to meet their specific needs.

Furthermore, another strength identified is the positive attitude and behavior of some employees. Customers have expressed their appreciation for the friendly and helpful attitude of certain staff members. This can contribute to a welcoming and pleasant shopping experience, which in turn encourages customers to return and recommend the store to others.

Lastly, some customers have expressed their overall satisfaction with Koman's place, stating that they love going to the store and consider it the best hair supply store they have been to. These positive reviews indicate that the store has successfully served and met the needs of certain customers, fostering loyalty among them.

In conclusion, Koman's place has both strengths and weaknesses based on the comments provided. While some customers have praised the selection of products and positive behavior of certain employees, others have raised concerns about racial profiling, poor customer service, and limited product variety. Addressing these weaknesses, particularly in terms of customer service and addressing racial profiling allegations, would be crucial for the store's long-term success. Additionally, expanding the product range to satisfy the preferences of all customers could also be beneficial.

Best TL Reviews

Tried to give no stars but had no choice. Went in for one thing that I could not find anywhere else. Instead of helping me find what I need, an Asian man and woman and a Spanish girl followed me pretending to be busy. I will NEVER spend another dollar here and encourage everyone I know to boycott as well. Not every black person is looking to steal from you. STOP THE MADNESS!!!

They follow black people, not sure if white people are followed, when we are clearly going to pay for the items. Get security cameras to be less obvious.

EVERY TIME I COME HERE there is always some prejudice behavior going on with the employees. The last time I came I was followed around, this time the older Asian lady takes a picture of my $7.48 receipt. I don't even come here often so I know its not just me that they do this to.

It's sad that they have had some horrible experiences with their PRIMARY CUSTOMER BASE but dang, customer service is a real thing. They may have been here for years but that doesn't mean a thing. All this city needs is the right people with the right offer and Komans will be a beauty supply store of the past....dry, broke, and out of business. ???? Literally hate that this is the best option out here.

Had a variety of items for choose from! Wished they had a wider selection of hair bows for little girls vs beads.

A great find in Rome!! A good selection of products for every type of hair style and texture

Have shopped here for years, spent thousands of dollars. Have never returned anything; even products that did not work or were defective. On my last purchase the cashier forgot to put one of my items in my bag, an item that is stocked behind the counter. I checked my receipt before leaving the store and everything looked accurate. I did not check my bag until it was the night before I was to get my hair done (8 days later). I discovered the missing item at that time. I searched my car to make sure it hadn't fell out. I figure, "no big deal, just a human error". I went to the store with my $82 receipt and explained the problem and asked the store manager to give me the $5.99 item. I was treated like a criminal and verbally disrespected by her and the cashier. I did get the missing item, but their last words were that were going to go back and check video. Never an apology or an acknowledgement that they may have made a mistake. Also made me feel embarrassed in front of other customers. This is a sad state of affairs to treat loyal customers this way. Will be shopping online from now on and encourage all shoppers to do the same.

I absolutely love ???? going to this store. They have so much to choose ????from, and the ladies ????????that work there are absolutely wonderful????????. I get excited???? every time I need to go here. Best hair supply store I have ever been to and I would highly recommend ????them to everyone I know and then some. ????????????????

The owner (lady) is very rude!!!! The employees are very nice. I have been shopping here forever and just spend almost $200 here no less than 15 minutes ago. I bought a wig but the color don’t match the box number I called and was letting them know the situation and the employee handed the phone to the owner she start yelling we can’t bring nothing back in once it has left out the store. That’s fine I understand but it’s not my fault the wig don’t match the number on the box she said bring it by so she can see cus she can’t talk over the phone and HUNG THE PHONE UP!!!!! I’m not gone go back cus she said what she said over the phone but from now on I will leave my options open and start giving blended elements down the street a try. Check your box of hair and wigs before you leave the store NO STARS FOR ME