La`Mer Nails

+1 561-784-4567

11051 Southern Blvd Suite 100, Royal Palm Beach, FL 33411 United States of America

Open Today: -

Quick Facts About La`Mer Nails

La`Mer Nails has received a mix of positive and negative comments from customers, which highlights both its strengths and weaknesses. In order to thoroughly analyze the strengths and weaknesses, it is essential to consider each comment and its implications.

One of the strengths of La`Mer Nails, as mentioned by a loyal customer, is the excellence of the nail technician, Nina. According to this customer, Nina is skilled in all aspects of nail care and takes her time to ensure customer satisfaction. This demonstrates that La`Mer Nails has competent and talented staff members who are dedicated to providing high-quality service.

Another strength highlighted by a different customer is the pleasant and clean atmosphere of the salon. The customer appreciates the Mediterranean vibe and the use of pedicure massage chairs, which contribute to a relaxing and comfortable experience. This suggests that La`Mer Nails cares about creating a pleasant environment for its customers, enhancing their overall experience.

However, the salon also has some weaknesses that can impact customer satisfaction. One recurring issue mentioned by customers is the scheduling and appointment system. One customer had their appointment accidentally given away, resulting in inconvenience and the need for rescheduling. Additionally, another customer mentioned that appointments are only taken once customers arrive, leading to wait times or being assigned to different nail technicians. These experiences indicate a lack of organization and efficiency in managing appointments, which can be frustrating for customers and negatively impact their overall experience.

Furthermore, some customers expressed dissatisfaction with the quality of the services provided. For instance, a customer mentioned that their gel manicure started chipping shortly after getting it done not once, but twice. Another customer mentioned that their dip and pedicure were poorly done, with inadequate cuticle cutting and rushed work. These comments highlight a lack of attention to detail and quality control, suggesting that La`Mer Nails may not consistently deliver on their promise of excellence.

Another significant weakness is the incident reported by a customer where they were burned by a drill during their appointment. This not only demonstrates a lack of safety precautions but also raises concerns over the hygiene and professionalism of the salon. The fact that the nail technician had to resort to using cigarette buds to stop the bleeding further accentuates the severity of the injury. Such incidents can significantly damage the reputation and trustworthiness of La`Mer Nails.

Despite these weaknesses, the salon has received positive comments regarding the exceptional customer service skills of Nina, mentioning her ability to engage and connect with customers. This suggests that at least some employees possess strong customer service skills, which can contribute to a positive overall experience for customers.

In conclusion, La`Mer Nails has strengths in the form of skilled technicians, a pleasant atmosphere, and exceptional customer service skills. However, it also faces weaknesses such as issues with scheduling and appointment management, inconsistent service quality, and concerns over safety and hygiene. Addressing these weaknesses and further capitalizing on their strengths will be crucial for La`Mer Nails to improve customer satisfaction and maintain a positive reputation in the future.

Best TL Reviews

I’ve been coming to this salon for years and it never fails. Nina is the best at everything she does and make sure to take her time. Her designs are beautiful and she is always willing to fix anything I don’t like. I love this place, 5 stars aren’t enough.

La mer nails will never have to worry about my ever returning to their establishment. I had an appointment booked for 12. I arrived only for the " owner" to let me know he made a mistake and "accidentally" gave away my slot and asked if I would be willing to reschedule for a later time. Mind you I live across town. Needless to say I returned at the time my appointment was rescheduled for, only to be told that they were not accepting any more customers. I explained that I had an appointment for this time only to learn that my tech.was gone for.the evening. Unacceptable! My nail tech was one of the best but its time to find an establishment that actually values their customers. Not to.mention that it's New Years Eve. Never again!

3rd attempt at scheduling an appointment with a 45min drive and it was an epic fail. Appointments are taken once you arrive it’s a wait or you’re pawned off to someone else. In spite of Sunny is great when I do get him.

I treated my self to get my nails and toes done. I got the gel manicure after they was later in the afternoon they started to chip. Went in the next day to fix and again after I got them fix after a few hours after I left they are chipping again. And they are rude never will go back there again

Horrible experience. Arrived Saturday for a soak off and a Manicure. I was burned by the drill. I recall saying "that burns" about 10 times. I received a cut which 2 days later it still stinks. The cut was so bad the nail tech had to put cigerett buds on the cut in order to stop the bleeding. Every nail is a different shape and too much nail polish to the point where it looks clumpy. I receive a $5 discount I guess for the cut.

Service was great. Nina is awesome. Her customer service skills are exceptional. She keeps you engaged and just all around beautiful person.

They did a very nice manicure pedicure buff.

Very courteous professional staff.

I really like this place it’s a clean Mediterranean atmosphere.

Great pedicure massage chairs!

I went there fir a pedicure and the dip. The girl that did my toes did a terrible job did not cut my cuticles and did a rush job and the one that did my nail was worse