Quick Facts About Lily's Nails
Lily's Nails place has received a mix of positive and negative comments, which can provide insight into their strengths and weaknesses.
Starting with the strengths, many customers have praised the quality of the nail services at Lily's Nails. The shellac nails have been reported to last for three weeks without chipping, which demonstrates the skill and expertise of the technicians. Both Nu and Anne have been mentioned for their detailed and thorough work, with customers expressing high satisfaction and recommending the salon to others. The team at Lily's Nails also seems to work well together, managing all clients in a timely manner and creating a pleasant ambiance for customers.
Customer service is another strength of Lily's Nails, as mentioned by multiple reviewers. The staff is described as kind, considerate, and attentive to customers' comfort. They offer beverages and are praised for their sweet and precise work. This positive feedback on customer service suggests that Lily's Nails values creating a welcoming and pleasant experience for their clients.
However, there are also weaknesses pointed out in the comments. One customer expresses disappointment in the recent decline in quality, where polish flakes off within days. They also mention new rude and unhelpful staff members, specifically mentioning a pedicure technician who was outright rude and lacked care in handling the customer's feet. Another negative experience mentioned was the extended wait time, with one customer having to wait over 30 minutes despite having made an appointment. The high prices without clear pricing information were also mentioned by a dissatisfied customer.
In terms of strengths, the positive comments highlight the skilled technicians, attention to detail, and excellent customer service. These strengths can contribute to a positive experience for many customers who visit Lily's Nails. However, the negative comments shed light on weaknesses such as declining quality, rude staff, prolonged wait times, and potentially unclear pricing. These weaknesses can negatively impact the overall customer experience and may drive some customers away from the salon.
In conclusion, Lily's Nails has strengths in skilled technicians, attention to detail, and excellent customer service. However, they also have weaknesses in declining quality, rude staff, prolonged wait times, and potentially unclear pricing. While the positive comments reflect a positive overall experience, the negative comments indicate areas for improvement. Understanding and addressing these weaknesses can help Lily's Nails create a more consistent and enjoyable experience for all their customers.
Best TL Reviews
I have had the best shellac nails here. They lasted three weeks with not a single chip. Nu did my nails the first time.Impressive work.
Anne also did detailed work and was very thorough. I cannot recommend this place enough.
Rose did an awesome job on my nail fill today! She was very thorough, took her time and was kind. I am more than pleased with her service. The team worked very well together managing all the clients in a timely manner. The ambiance was very nice as well. Thank you!
Amazing service and staff. They're always kind and considerate of your comfort. When I want a beverage they offer a soda or water. I love to see rose, Sam, and nu. Sweet ladies and do precise and quality work. I highly recommend =)
I was a loyal customer (2x/month dip design and pedicure) of this nail salon and recommended it
to friends. I treated the technicians kindly and tipped well, happily. However, recently I’ve experienced a noticeable change in quality (polish flakes off within days) & new people working there who are incredibly rude, unhelpful & dismissive. The woman who did my pedicure was outright rude. She took no care in how she handled my feet/legs and when I had to move for my dip she placed the towel at the wrong station and made no effort to move it even though my hands were full and fingers in aluminum foil. Next, the dip manicure without design took 1.5+ hours because the person (who has also been named in other reviews) was multitasking and working on another customer though numerous other people were also working. Ultimately the entire experience left me feeling slighted and as though I was an inconvenience. Unfortunately this is not the first time something like this has happened. I typically tip upwards of 50% for great service- this time I didn’t tip at all. Sadly, I will be looking for a new nail salon after this experience.
I went here twice, hoping to find a “decent nail salon, was I SO WRONG!
They charged me $60.00 dollars for a fill and ONE new nail! And on top of it, ( made an appointment) I had to wait over 30 minutes! I guess these salons think we have ALL the time in the WORLD! LOL! Stupid me went back for a FILL, waited another 30 minutes, $50.00! BUYER BE WARE, if the prices aren’t posted, ASK! Or they will screw you …..
This is my 3rd time at lily’s nails, after switching from a different mukilteo nail salon, and these ladies have done an excellent job every time. They are so kind and thorough and constantly ask if I am satisfied or want any changes. I have never felt rushed even when I didn’t make an appointment and people were waiting behind me. I’ll be going here from now on.
Every time. Every time, Rose does such a good job! I love her. I was visiting family in a 3rd world country and was exhausted getting back so I didn’t go in to get my nails off. They lasted me 3 months- nothing chipped or fell off. Whatever Rose is doing. She’s doing it right????????
This was my first time here so I will update if needed but I’m so impressed! Andi did my gel pedicure and was so thorough. I needed some attention to ingrown nails on my big toes and cuticle cleanup and before I even mentioned anything she was already attending to the details. My mom got a dip powder manicure from Nu and it was well done and beautifully detailed. She specifically asked for my mom’s feedback to make sure it was done to her liking. Reasonable prices too! I will return for sure!
Update: Still happy with every visit. I needed “maintenance” on my toes after the winter away from having a pedi. Awesome, kind attention to detail again.
Place Pictures
Lily's Nails Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
How to go there
Location
Places
Other Places
1. Silky Nails
7. Luxury Nails
8. T J Nails