Lockology Salon

+1 773-536-2800

4303 S State St, Chicago, IL 60609 United States of America

Open Today:

Quick Facts About Lockology Salon

Lockology Salon seems to have a strong presence on social media platforms like Instagram, which allows potential clients to discover their services. This is a strength as it helps them reach a wider audience and attract new customers who may not have been referred to the salon through traditional means. Additionally, the commenter appreciates the ambiance at the salon, including the good music and nice wall art. This attention to creating a pleasant atmosphere can contribute to a positive customer experience.

The commenter also praises the professionalism of the salon, specifically mentioning that the men's barber shop talk is kept to a minimum to accommodate women and children. This is a strength as it shows that the salon is considerate of the diverse clientele they serve and aims to create a comfortable environment for all.

Another strength of Lockology Salon mentioned in the comments is the safety measures in place. The commenter notes that there is only one way in and one way out, with clients needing to be let in and out. This suggests that the salon prioritizes the safety and security of its clients, which can help build trust and loyalty.

Whitley, one of the stylists at the salon, receives positive feedback for her skill and professionalism. The commenter describes her job as "phenomenal" and mentions that the locs hairstyle she received lasted for 10 days. This demonstrates the expertise of the stylists at Lockology Salon and their ability to provide long-lasting and satisfactory results.

However, not all comments about the salon are positive. One commenter mentions having a negative experience with a stylist who didn't know what they were doing and refused to provide pricing information upfront. This highlights a weakness in the salon's customer service and transparency. It is important for stylists to communicate clearly with clients and provide them with all necessary information, including pricing, before starting a service.

On the other hand, Lenny, another stylist at the salon, receives positive feedback for his expertise and knowledge in hair care. This is a strength of Lockology Salon, as having experienced and knowledgeable stylists can inspire confidence in clients and ensure that they receive high-quality services.

Another positive aspect of Lockology Salon mentioned in the comments is the satisfaction of a first-time client with the stylist named Ryan. This indicates that the salon has a diverse team of stylists who can cater to different hair types and preferences, ensuring that clients find a stylist who suits their needs.

Finally, one commenter mentions having a negative experience with a stylist named Tracy during a starter loc consultation. Tracy's lateness, loud and rude behavior, and lack of instructions for proper hair preparation reflect poorly on the salon's professionalism and customer service. This is a weakness that the salon should address to ensure that all clients are treated with respect and professionalism.

In conclusion, Lockology Salon has strengths in its social media presence, pleasant atmosphere, professionalism, safety measures, and the skill and expertise of some of its stylists. However, weaknesses are apparent in the lack of transparency and communication from certain stylists, as well as instances of unprofessional behavior by others. These weaknesses should be addressed to maintain and improve the overall quality of the salon's services and customer experience.

Best TL Reviews

Teela & Chaz are amazing. I found them on Instagram. I’m not connected well enough in the city to be referred to a salon the old fashioned way but I’m happy I was able to connect with them to get the services I need. I love this place! They have good music, nice wall art, they’re professional and the men’s barber shop talk is kept to a minimum to accommodate women and children. We will definitely be back!

Whitley was very good. Please make sure you confirm your appointment the day before. Do not text her call. She will cancel your appointment if she doesn't get your response as soon as she text you. It's one way in and one way out. You have to be let in and out. Safe.

I was seen by Whitley. She did a phenomenal job. I also got the loc soc and 10 days later my locs are still giving ????????✨

Customer service was great, the person who did my hair didn’t know what he’s doing. He really take advantage. Refused to give me the price when I asked him. He wait until he washed my hair then tell me. Got charge $85. I will never go back to this place again.

I absolutely love this place. My lockolgist is lenny. He started my locks about five years ago. Lenny definitely knows his job, he's definitely on top of hair care. This place is nice and clean very well organized. The staff is very professional.

My first time going here and I was satisfied. Ryan did a wonderful job with my locs. Thanks Ryan

Love! love! love! this place. The locticians with blessed hands. I have known Lenny since Nappyhedz on Indiana back around 1999, when I transitioned from permed hair to locs. They are quick, rea$onable, clean, and homey like family away from home.

I went for a starter loc consultation this morning. I met with Tracy who was late for her own appointment. I called ahead to schedule and there was no instructions on how to have my hair prepared. My was was washed, blow dried and combed out. When Tracy approached me, she consulted with me in a loud manner in the waiting area. She took down my ponytail, and asked questions about my hair. She was loud and rude. She wanted to see my curl pattern. She told me to go home wash my hair let it dry on it’s own and come back…. We are in a whole salon, we couldn’t do that there. She told me no and that’s how she conducts business in her salon. Told me , “ If you come back I’ll see what I can do for you”. I won’t be returning! No one should be treated that way or talked down to, especially when they’re trying to put money in your pockets!