love nails & spa

+1 248-582-8370

22118 Coolidge Hwy, Oak Park, MI 48237 United States of America

Open Today: Closed

Quick Facts About love nails & spa

Love Nails & Spa is a nail and beauty salon that offers various services such as nail treatments, lashes, and more. However, despite some positive experiences, there are several concerning comments about the establishment that need to be addressed. This analysis will cover the strengths and weaknesses of Love Nails & Spa based on the comments provided.

Starting with the weaknesses, it is evident that one prominent issue is the alleged racial discrimination displayed by Lee-Lee and Danny, the owners. According to a comment, they have been witnessed making derogatory comments about black customers and have even refused service or expelled individuals unjustly. Such discriminatory practices are not only morally reprehensible but also illegal, as they go against principles of equality and fairness. Love Nails & Spa must address and rectify these allegations promptly to maintain a good reputation in the community.

Another weakness mentioned frequently is the poor customer service provided by the staff. Customers have described the staff members, including Lee-Lee and Danny, as rude, disrespectful, and dismissive. The lack of respect shown to paying customers can significantly impact the overall reputation and success of the salon. It is crucial for Love Nails & Spa to prioritize customer service training to ensure that their clients are treated with the utmost care, respect, and professionalism.

Furthermore, there have been complaints about the quality of work done at the salon. Multiple customers have expressed dissatisfaction with their nails, citing issues such as lifting, rushed applications, and poor workmanship. Inconsistent quality standards can have a direct impact on customer satisfaction and loyalty. Love Nails & Spa should focus on improving the skills and techniques of their technicians, as well as implementing quality control measures to ensure consistent and satisfactory outcomes for all clients.

Despite these weaknesses, there are a few strengths worth mentioning. One positive comment highlighted the talent and professionalism of a specific nail technician named Britney. This indicates that there may be some skilled individuals working at Love Nails & Spa, capable of delivering satisfactory results. The positive experiences of loyal customers also suggest that there are instances where the staff provides excellent service and produces desirable outcomes for their clients.

Additionally, the diversity of services offered by Love Nails & Spa, including nail treatments and lash extensions, can be seen as a strength. Providing multiple services under one roof can attract a wider customer base and cater to different beauty needs. It allows customers to have a convenient and all-in-one experience, which can be an advantage for clients seeking multiple treatments or looking to try new services.

In conclusion, Love Nails & Spa has both strengths and weaknesses based on the comments provided. The alleged racial discrimination, poor customer service, and inconsistent quality of work are significant weaknesses that need to be addressed urgently. However, the positive experiences from some customers and the diversity of services offered demonstrate potential strengths within the establishment. Love Nails & Spa must recognize their weaknesses, take appropriate actions to rectify the issues, and invest in improving their customer service and quality control measures to create a better overall experience for their clientele.

Best TL Reviews

Lee-Lee & Danny are prejudice against black people! They always talk about us to other customers! They don’t appreciate our money! They don’t believe in Customer Service, they feel like they’re always right. I heard Lee-Lee say it from her own words. I watched them put many black people out of the shop because they didn’t want to re-polish a nail , or because someone was unhappy with the way their daughter Brittany did their nails. Today 2/25/23, I seen Danny refuse to do a lady nails because she wanted regular polish! She was willing to let them do her nails, and go somewhere else to get the regular polish, but Danny jumped up out his chair and put the lady out the shop! They are the only nail salon that won’t do regular polish! They have the worse attitude to the people that supports their business! Today was my last day giving them my money! WORSE NAIL PEOPLE EVER!!!!!!!!

They do average work, but the customer service is HORRIBLE. The staff is very rude. They don't believe in treating customers fairly.

I work too hard to give my money to establish with such poor customer service.

I would rather give my money to a nail tech that values my business.

The worst experience ever! My nails started lifting after 1.5 weeks. The heavy set daughter rushed my nails because she said she had to get her sister off to homecoming because her mom isn’t a mother figure and etc. Anyways I went back for a fill in and told me I had to get a full set due to the lifting I explained I was just here two weeks ago and shouldn’t have to pay for a full set if her daughter did it right the first time but of course the mother defended her daughter and no one took responsibility for the horrible full set that was just done two weeks ago. Don't come here!

My nails were done by Britney follow her on instagram @nailsbybritneyn. She charged me 85$ for my nail set acrylic green blue white marble & nude(they glow in the dark)(toes were separate)and they we’re beautiful. Incredibly worth it very sweet girl very talented. Clean and service is great. Thank you!

I have been going here now for a year and I love how they do my nails. Always get the best service and never had a bad experience. I will keep going here and I tell everyone I know to go here.

Danny & Lily always have my nails looking good! ????

My tech was great took q client with dementia and her tech was rude and affected because I was making sure my clients work was right and in a attempt to talk and explain she way I was watch and talking for the woman she wouldn't come or listen so she missed her tip needless to say SMH

Dan is the owner of Love Nails and Spa. His wife

does lashes. I paid her $30 and I couldn't see until I got home, in my bathroom lighting and she did not have the lashes all the way across. I live a hour away and that was Saturday. Now on Monday the listed number is unavailable. They suck, offering services to get money, but THEM ain't crafted, nor skilled in that area. Then don't answer the mf phone.