Quick Facts About Love Nails & Spa
Love Nails & Spa has both strengths and weaknesses based on the comments provided. Starting with the strengths, customers appreciate the quality of the work done on their nails. One customer mentioned being happy with the shape, color, and glitter used in their acrylic nails. Another customer specifically mentioned liking how Linda does their nails, highlighting the skill and attention to detail of the nail technician.
The affordable prices offered by Love Nails & Spa were praised by a customer who mentioned that the business has not significantly increased its prices even during the pandemic. This demonstrates that the salon prioritizes providing value for its customers and keeping their services accessible.
Cleanliness is another strength mentioned in the comments. One customer mentioned that the salon has always been clean, even before the pandemic. This shows that Love Nails & Spa has maintained a high standard of cleanliness and hygiene, which is crucial for the well-being and safety of customers.
Despite these strengths, Love Nails & Spa also has some weaknesses that were highlighted by dissatisfied customers. One recurring issue is the lack of communication and understanding between the customers and the nail technicians. Several customers mentioned that their desired nail shape, length, or treatment options were not properly discussed or clarified. This lack of communication led to misunderstandings and resulted in dissatisfaction with the final result.
Another weakness mentioned is the inconsistent quality of service. Some customers mentioned that they had good experiences with certain nail technicians, such as Linda or Mimi, but were disappointed when other technicians performed their services. This suggests that there may be a lack of consistency in the skill and professionalism of the staff.
Poor customer service was another common complaint. One customer mentioned that a nail started peeling off shortly after the gel manicure, but when they called to have it fixed, they were told to come back at a convenient time for the salon, rather than accommodating the customer's needs. This lack of responsiveness and unwillingness to rectify the issue in a timely manner reflects negatively on the customer service provided by Love Nails & Spa.
Lastly, a customer complaint mentioned issues with availability for walk-in customers. They mentioned being turned away due to a lack of time and dissatisfaction with the pedicure service. This indicates that Love Nails & Spa may struggle to handle walk-in customers efficiently and have difficulties accommodating their needs.
In conclusion, Love Nails & Spa has strengths in terms of quality work, affordable prices, and cleanliness. However, weaknesses were identified in the areas of communication between the technicians and customers, inconsistency in quality of service, poor customer service, and difficulties with walk-in availability. Addressing these weaknesses could greatly improve the overall customer experience at Love Nails & Spa.
Best TL Reviews
I am very happy with my nails and how they turned out. I love the glitter and the color of the acrylic powder. The woman did a great job perfecting the shape of my nails without rushing. She tried a different acrylic color at first, which I didn‘t like. Eventually, she changed it to this nude shade, which matches my skin color. The sparkle suits Christmas and New Year‘s Eve very much. I‘m in love!
The price was good, but I rather pay a little more for a clean job, plus she did not like it that I told her I wanted a flat tip on my nails, not a curve nail. She made it very obvious that it bother her but I’m paying customer. I said medium length she gave me small nails. She didn’t ask me if I wanted nail polish she put white powder. I wasn’t very happy with my nails. I was reference here by a coworker, but I’d rather wait until Wendy is there because this lady had bad service and bad attitude didn’t ask me what shape I want. I had to tell her she didn’t ask me if I want gel or powder . I asked for a certain length. And she still cut them shorter. When I said medium length. And it doesn’t even look like a coffin shape to me either it looks square to me. But I’m going to wait until Wendy is back from her vacation since that’s what they’re saying, and hopefully is true they’re not just saying that.
This place I’ve been coming to off n on since 2012 and their service has always been efficient and sufficient. They’re kind, and understanding. And VERY clean even before the pandemic. They have always been pocket friendly, and one of the few places that have not drastically gone up in price in the name of Covid. I support this business!
I love this place! I love how Linda does my nails! She takes her time and does a good work!
Uhm, what?… This picture is taken an hour after I got them done. I didn’t realize how crooked it was and the clear is all over the toes.. I’m just going to stick to where I usually go.
Omg look I love to get my nails done there but because tomorrow is Christmas eve they were packed and I was getting them done but I had to go to someone else because another person that had a later appointment than me had to go instead it made no sense but it's alright
Horrible experience! I was there on a Tuesday for a gel manicure the next day one nail was peeling off. I called to tell them and they didn’t even want to see me on the same day to fix it. I had to go the next day “when was convenient for them” as they told me on the phone. Went back on Thursday had to wait 20 minutes before someone helped me, they “fixed” my gel manicure and by Saturday evening all gelo polish peeled off except for 3 fingers as shown in the photo. I called AGAIN and they told me they can’t fix it until TUESDAY!!!! I’m never going back there and I want a refund.
Horrible horrible job and no customer service at all!
DON’T COME HERE AS A WALK IN , THE LADY WILL TELL YOU SHE DOESN’T HAVE TIME! NEVER COMING TO THIS PLACE AGAIN! ITS A SHAME BECAUSE I DID LOVE THE WORK OF HER EMPLOYEE “MIMI”, THE ONLY THING IS SHE ONLY WORKS PART-TIME! I LOVE YOU MIMI ALWAYS , BUT YOUR BOSS IS TRASH AND SO IS THE PEDICURES THAT I PAY FOR! THERES SOME LADYS THAT DON’T CUT YOUR TOES RIGHT! SO MAKE SURE IF YOU BOOK AND APP. TELL THEM PEDICURE LADIES TO DO UR TOES RIGHT!!!!!!!!!!!!!
Place Pictures
Love Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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Location
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