Quick Facts About LUXE
LUXE Place is a salon that seems to have mixed feedback from its customers, particularly when it comes to the quality of the haircuts provided. One recurring complaint is related to the stylist Mel's lack of expertise in dealing with curly or textured hair. One customer stated that Mel didn't pay any attention to how their hair would curl up and ended up damaging their hair by cutting off too much length everywhere. This lack of skill in working with specific hair types can be seen as a significant weakness of LUXE Place, as it fails to cater to a diverse range of clients.
Another customer who had previously suffered from Trichotillomania shared their disappointment in Mel's haircut, as it reminded them of a period when they had bald spots. This not only points out the stylist's inability to understand and address the customer's emotional attachment to their hair but also highlights a potential lack of empathy and sensitivity towards clients' unique hair needs.
However, not all feedback about LUXE Place is negative. There are customers who have had positive experiences with other stylists. One individual highly recommends Leslie for coloring and styling, expressing satisfaction with their results. Another customer praises Mel for their expertise and mentions being obsessed with their new hair after a pink balayage and trim. Similarly, Dyana receives positive feedback from a happy client who had neglected their hair for a long time before visiting the salon.
Positive comments like these contribute to the strengths of LUXE Place, showcasing the abilities of specific stylists within the establishment. Dyana, in particular, is repeatedly praised for her cutting skills and her ability to understand and deliver clients' desired looks. The emphasis on communication and consultation with clients to achieve desired hair outcomes is also highlighted by a customer who expressed appreciation for Desiree's ability to understand the hue they wanted, even when they struggled to articulate it.
The friendly and professional environment at LUXE Place appears to be a strength, with multiple customers mentioning the staff's positive and enjoyable attitudes. This can contribute to a more pleasant overall experience for clients, making them feel comfortable and relaxed while getting their hair done.
However, despite the positive factors, the recurring negative feedback about Mel's lack of proficiency in handling curly, wavy, or textured hair textures is undoubtedly a significant weakness for LUXE Place. This limitation can result in unsatisfactory haircuts, damaged curls, and overall dissatisfaction for clients with these specific hair types. This weakness should be addressed by the salon by either providing additional training for stylists like Mel or hiring more specialized stylists with expertise in working with diverse hair textures.
In conclusion, while LUXE Place has received positive feedback for its service, friendly environment, and specific stylists like Leslie, Dyana, and Desiree, the salon falls short in catering to clients with curly or textured hair. The recurring negative experiences and damage caused by stylist Mel highlight a significant weakness that needs to be addressed in order to provide a more inclusive and satisfactory experience for all clients.
Best TL Reviews
If you have curly or textured hair of any type, don’t come here and don’t get your hair cut by Mel. I asked for a simple mullet with my hair just shorter on the sides. I brought pictures of what I wanted and told her I didn’t want a lot of length off. She took thinning shears and hacked at my hair taking too much length off everywhere. Completely ruining my curl pattern. She damaged my hair. I was stunned as she said “it’s like carving a statue” as she hacked at my hair with scissors. She didn’t pay any mind to how my hair would curl up. Here’s what my hair looks like now vs what it looked like a hour before the appointment. I also showed her how my hair curls up with its cut just bit shorter (third picture)
And here’s one of the photos I showed her of what I wanted.
Now my hairs not curling up and it’s a frizzy mess. I’m embarrassed to leave to house like this.
I’m very heart broken about my hair since I had Trichotillomania for more than 7 years and was bald for most of that time. I was too scared to leave the house without something covering my head. Looking at my hair now, it reminds me of when I had pulled nearly all my hair out. I’m gonna have to go back to wearing stuff on my head till it grows back and that guts me.
I highly recommend Luxe salon for color, styling, cut. Leslie is my stylist. Im always happy with how she does my color and hair.
I've been going to Mel for awhile now and she always does an amazing job on my hair. This time she did a pink balayage and a trim and I left the salon obsessed with my new hair!
Dyana did such a wonderful job on my hair today! My hair hadn't been done in a year and a half. It had no shape and was just hanging. I wanted to do a cartwheel when I left the salon today. I'm super happy! I can not recommend Dyana enough!
I normally don't write google reviews but Luxe Colour Lounge is AMAZING. All the women in my family come here and we are obsessed! Dyana is amazing at cutting my hair. I show her photos of the look I am going for and without fail she always makes it EXACTLY how I want it- the length, the way the layers frame my face- she is the queen of subtlety. With her, I can always count on coming out of that salon feeling confident. Similarly, Desiree refreshed my balayage (that I got done elsewhere) about six months ago and she did an equally AMAZING job. She understood exactly the hue I wanted and delivered it in a way that framed my face and skin perfectly. Even when I lacked the right words to describe the exact color I wanted, she asked me other questions to get a better idea of what I wanted, and it worked. Communicating with my hairstylist is always easy here and getting my hair done is something I look forward to.
Friendly environment, very professional owners and staff. Seems like everyone working there is always having a good time and it radiates in their work.
Excellent service all the way around! Annette is so talented and has a passion for hairstyles! ????Highly recommended!!!
If you have curly, wavy, or textured hair do not go with mel. Find an artist that actually specializes in those hair textures and works to enhance it. She ran thinning shears through my hair when I specifically didn't want to cut off any length, and it left me looking with significantly less hair, when my hair is already pretty thin, and it ruined my curl pattern in all of those areas. After this experience I actually learned how to cut my hair myself to avoid going through this situation ever again.
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LUXE Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 09:00 PM |
| Friday | 10:00 AM - 09:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
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