Quick Facts About Luxsis Nail Spa
Luxsis Nail Spa has both strengths and weaknesses based on the comments provided. Let's analyze them in detail:
Strengths:
1. Good final result: The comment mentioned that Andy did a great job on the customer's nails. This indicates that the technicians at Luxsis Nail Spa have the skills and expertise to provide high-quality nail services.
2. Friendly and polite staff: Several comments mentioned that the staff at Luxsis Nail Spa is great, nice, and polite. This signifies that the employees have good customer service skills, which can contribute to a positive experience for the customers.
3. Clean salon: One comment specifically mentioned that the salon is super clean. This is a strong indication that Luxsis Nail Spa maintains high sanitation standards, which is crucial in a nail salon to ensure the health and safety of the customers.
4. Long-standing reputation: One comment stated that the customer has been going to Luxsis Nail Spa for over 15 years. This highlights that the salon has built a loyal customer base over the years, indicating that they have provided consistent and satisfactory services to their customers.
5. Availability and convenience: A comment mentioned that Luxsis Nail Spa is always able to squeeze in the customer and accommodate their needs. This suggests that they have a flexible schedule and are willing to work with customers to fulfill their nail care needs.
Weaknesses:
1. Inconsistent service: One comment highlighted that the customer had to wait for a long time, was handed off to multiple technicians, and experienced a lack of attention from the owner. This indicates that there might be issues with consistency in service at Luxsis Nail Spa, leading to customer dissatisfaction.
2. Pricing confusion: Multiple comments mentioned discrepancies between the price quoted before the service and the price charged at the counter. This suggests a lack of transparency in pricing, which can lead to customer frustration and loss of trust.
3. Poor communication: One comment mentioned miscommunication regarding pricing and another comment mentioned a lack of attention to specific requests. This indicates a weakness in the communication skills of the staff, which can result in misunderstandings and a negative customer experience.
4. Subpar nail work: Some comments mentioned poor quality in nail services, such as uneven filing, lumpy nails, and poorly polished toenails. This demonstrates a weakness in the consistency and attention to detail in the work done by Luxsis Nail Spa technicians.
5. Unsatisfactory resolution to issues: Some comments mentioned that when issues were brought up, there was no attempt to make it right or offer a discount. While there were instances where the salon apologized and provided a gift certificate as a refund, it seems like the overall resolution to customer complaints might be inconsistent.
In conclusion, Luxsis Nail Spa has strengths in terms of good final results, friendly staff, cleanliness, a long-standing reputation, and availability. However, they also have weaknesses related to inconsistent service, pricing confusion, poor communication, subpar nail work, and unsatisfactory issue resolution. Addressing these weaknesses and improving customer experience would be crucial for Luxsis Nail Spa to maintain and grow their reputation in the industry.
Best TL Reviews
I've been a customer for 2 years. Went on a Saturday, with an appt at 11:45. I was taken at 12:15 and handed around to 3 different techs. The final result was with Andy who did a great job. He apologized for the long delay. The owner who usually does my nails couldn't even make eye contact with me while I sat and waited. Finally walked out at 1:40. When paying I informed them I would not be returning. No attempt at making it right, no offer for a discount. Lost my service and recommendation.
I have been coming here for about a year. I would definitely recommend Tony, Van, or Cat. I have always been very satisfied with my pedicures and manicures. They always ask how my school is going and how my mom and friends that I have brought there are. I am always offered something to drink free of charge. I would say MAKE SURE you know the price of EVERYTHING before you get any of the services and then AGAIN clarify with them. I would also recommend doing the math yourself I have been over charged $5 to $10 pre tip (when paying for two or more people, for example two no chip full sets and two no chip pedicures is $95 each $190 total, I was charged $200.) I recently called to check prices and there was a misunderstanding in what I was told, again when I was at the shop and there was another miscommunication with the price. I went to pay and it was $40 more than what I was told and had expected. I questioned the price and was told that's what it was, needless to say I was upset. (I AM NOT THE ONLY PERSON THIS HAS HAPPENED TO IF YOU LOOK THROUGH THE REVIEWS.) I went back the next day to make the complaint prior to writing this review. They apologized for the miscommunication and gave me a gift certificate for $15 as a refund. So in short know the price before hand. This is what I have been recently told and charged because their menu can be a little confusing: a NO CHIP FULL SET is $45, a REGULAR FULL SET is $30, just a NO CHIP MANICURE is $35, a REGULAR MANICURE is $15, a REGULAR PEDICURE is $30 and a NO CHIP PEDICURE is $50. These prices are basically the same as those that they have on their menu which I included a picture of below. I really hope this helps, I still like this shop because they do really good work compared to a few other places I have been. They are always able to squeeze me in and over all are very kind. They also care about the health of your nails, and will make recommendations as to what you should do, dip, no chip, or acrylic. Though I have been cut twice and my services were discounted by $10 each time. This is my first real complaint with this shop and was very disappointed. I do appreciate the gift certificate they gave me and that they were willing to speak with me.
Super clean salon and staff is great!
I have been going to this salon for over 15 years !
They do a great job on my nails and pedicures. I never had a complaint!
I like the work done but the price they told before we started and the price they charged me at the counter were magically different. Not happy about that. Not the first person this happens to. Kind of shady.
I called the day before and made an appointment for myself and my daughter. I explained that we had another appointment 3 hours after the time of our appointment. My tech was 45 mins late did nothing I asked him. We ended up having a total of 4 techs and everyone wanted a tip. My nails started chipping that night. My wedding was in 2 days and I had to get my nails done over and pay out of pocket. My daughter’s nails were worse off than mine. I will never come back here.
Both of the ladies that did my nails were really nice. I hate to say it, but my toes were polished really poorly. You can see each layer to each coat. It’s bad. My nails were filed horribly, crooked, lumpy. My moms nails looked really bad as well. I remember when I went to this shop years ago and would hate my nails. It’s so convenient but their work is just bad and had been for years.
Tony does an amazing job! Love, love, LOVE my nails!
They did such a great job and were very polite. I would get my nails done here again.
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Luxsis Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
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| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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