Luxury Nail Spa

+1 708-948-7128

831 S Oak Park Ave, Oak Park, IL 60304 United States of America

Open Today: -

Quick Facts About Luxury Nail Spa

Strengths:

1. Professional customer service: Some comments mentioned that the staff at Luxury Nail Spa was friendly, professional, and accommodating. This shows that the salon has a strong customer service focus, which is an important strength in the beauty industry.

2. Clean and welcoming environment: Several comments mention that the salon is clean and beautiful on the inside. This indicates that Luxury Nail Spa pays attention to creating a pleasant atmosphere for their customers, which can contribute to their overall satisfaction.

3. Attention to detail: One comment specifically highlights that the nail technicians at Luxury Nail Spa pay close attention to detail. This is crucial in the nail industry, as customers want their nails to be meticulously done and well-finished.

4. Innovative solutions: A comment mentions that one of the nail technicians, Summer, found a solution for a customer who had issues with easily chipping nails. This demonstrates that the staff at Luxury Nail Spa is proactive in finding solutions to address customers' specific needs.

Weaknesses:

1. Inconsistent service quality: One comment suggests that the service quality at Luxury Nail Spa may be inconsistent if the owner, Summer, is not present. This indicates that there may be a lack of consistency in training or work ethic among the staff members, which can be a weakness for the establishment.

2. Discrimination and poor treatment: One comment mentions that Summer, the nail technician, seemed more responsive and polite to white customers. This suggests that there may be a lack of fairness and equality in how customers are treated, which can lead to dissatisfaction and a negative reputation for the salon.

3. Long wait times and overbooking: Several comments express frustration over long wait times and overbooking. This indicates that Luxury Nail Spa may struggle with managing their appointment system efficiently, resulting in delays and inconvenience for customers.

4. Rushed and poor service: One comment states that the services were rushed and poorly done when the owner, Summer, was not present. This suggests a lack of consistent quality among the nail technicians and a potential issue with the training or supervision of staff members in the absence of the owner.

In conclusion, Luxury Nail Spa has strengths in terms of professional customer service, a clean environment, attention to detail, and innovative solutions. However, weaknesses such as inconsistent service quality, potential discrimination, long wait times, and rushed service need to be addressed in order to improve overall customer satisfaction and maintain a positive reputation.

Best TL Reviews

Poor customer and nail service! I requested my nails be soaked off and instead received the nail tech Summer popping my nails off. AFTER WAITING 45 minutes for service.

I could have done that at home, Summer. Thank you for charging me for product not even used. Thank you for ignoring the pain I displayed while you forced my nails off. Thank you for ignoring my request to clip my nails.

Summer is also more responsive and polite to white customers.

It took everything up out of me to not walk out of there w/o paying or going off; but of course doing so would have given into the stereotype and treatment received.

Do better Luxury Nails; do better Oak Park; do better America.

I came here as a walk-in and everyone was so nice and professional! Very clean too. Bella, Nancy and Elle all helped me personally. I love my nails, manicure and pedicure, absolutely wonderful! ????????✨????

I have always been happy with the customer service at Luxury Nail Spa. My manicures used to chip easily due to my occupation. But Summer found a solution for me - clear dip manicure with no chip on top. I haven’t had a problem since! They are very friendly, pay close attention to detail, and keep the salon very clean. I’ll never go anywhere else!

I had made an appointment for an acrylic french tip pedicure and an acrylic overlay manicure. I arrived 15 minutes early but they still seated me. I was offered refreshments. The entire staff is very friendly and professional. The location is beautiful inside and clean. Summer was the nail technician working on me today and she did an amazing job. Throughout the entire process she was asking me if everything was looking how i wanted it to look which i loved. She accommodated to my every need, definitely will return.

I’m beyond impressed with this salon. Just had a great pedicure and no chip manicure. They took their time, were thorough and detailed, so kind and welcoming. This is my new spot! Recommend this 10000%!

Have come here for years. Made an 11:30am appointment on Thursday for Saturday. Waited until 11:55, no sign of anyone being free to help me. Just walked in to Nail Lab on Madison and my pedicure has already begun! Cheaper & more Covid safe and now my nail place.

I don't ever give bad reviews, I usually give people the benefit of the doubt. I have gone here multiple times before, though, I prefer the Elmhurst location. I walked in and asked for a pedicure. I was given a nod and sat down. This woman walked in behind me 2 mins later and the lady said you aren't supposed to be here until 3:30. Over an hour later. The lady says, I know, but my hair apt. finished early and sat down. 1 min later, I've been there nearly 5 minutes at this point, the host says to me, without looking, you will need to wait until 3:30-4 o'clock. A 1 to 1.5 hr wait. I was there first and it was NOT this woman's appt. time. No apology, no sincerity. This is not how you do business. I promptly left.

I thought I liked this place but it’s a different environment when the owner Summer is not there. Today February 5th 2023 I got my nails done by Elle and because they over booked my services were rushed and she did a very poor job. I feel discriminated against and bullied. Very poor customer service when the owner isn't present. Would not recommend!