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Marianna's Hairstyling

+1 815-391-6611
2609 Charles St, Rockford, IL 61108 United States of America
Open Today: 08:00 AM - 07:00 PM

Quick Facts About Marianna's Hairstyling

Marianna's Hairstyling place has a number of strengths and weaknesses based on the comments provided. In terms of strengths, one recurring theme is the excellent service provided by the staff. Customers mention feeling welcomed and treated with kindness and professionalism. They appreciate the great customer service and the pleasant atmosphere of the salon. Additionally, the staff members are highly skilled in their craft, with positive remarks about their hair cutting and styling abilities. The owner of the salon is particularly praised, with multiple comments highlighting her amazing work and sweet personality.
The salon also offers a variety of services, catering to both men and women of all ages. Customers appreciate the convenience of having all their hairstyling needs met in one place, with many mentioning that it is a great place for family haircuts. This suggests that Marianna's Hairstyling place aims to provide a comprehensive range of services to accommodate different customers' needs.
Another strength of Marianna's Hairstyling place is the cleanliness and organization of the salon. Customers mention that the place is clean and well-maintained, creating a pleasant environment for them to relax and enjoy their experience. This attention to cleanliness reflects positively on the professionalism and attention to detail of the salon.
One particular incident mentioned is when a customer had surgery and couldn't wash her hair. The staff went above and beyond by helping her shampoo, blow dry, and style her hair, which lasted for a few days. This shows the salon's commitment to providing exceptional service and catering to individual needs.
Despite these strengths, there are also some weaknesses that emerge from the comments. One recurring issue is poor communication and listening skills. One customer mentions that despite showing pictures and explaining what they wanted, they ended up with a very short cut that they did not desire. This suggests that there may be a gap in understanding between the customers and the stylists, leading to dissatisfaction. Improving communication skills and ensuring that customers' preferences are accurately understood and applied would be beneficial for the salon.
Another weakness mentioned is the significant waiting time. One customer mentions waiting approximately 30 minutes for their turn, despite not having an appointment. While it is understandable that waiting times may vary depending on the salon's busyness, efforts must be made to minimize waiting times and ensure prompt service to avoid inconveniencing customers.
Lastly, it is mentioned that the salon is a cash-only place and has recently been robbed. This poses potential challenges for customers who prefer other payment methods or may have concerns about security. While these issues may not be directly related to the service quality, they can still impact the overall experience for some customers.
In conclusion, Marianna's Hairstyling place possesses various strengths such as excellent customer service, skilled staff, a friendly owner, and a clean and organized salon. However, there are also some weaknesses that should be addressed, including poor communication and listening skills, long waiting times, and the limitation of cash-only payments. By focusing on these areas of improvement, the salon can further enhance its strengths and provide an even better experience for its customers.


Best TL Reviews

Exelente servicio..selos recomiendo todo en un solo lugar
Ask for cut and showed Marianna pictures of what I wanted and came out with a very short cut. Don't know why I even bother telling and showing what I want because they usually do what they want. Very poor listening skills????
The Owner Is Amazing & Her Work Is Perfect. Great Service. Loved How I Was Treated By Her. Thank you
Excelente lugar para Cortes de cabello familiares (hombre, mujer, ninos) la Sra. Mayola hizo un Gran trabajo en mi cambio de look , me explico y sugirio Todo de una forma muy profesional y amable , hizo que mi espera en El proceso fuera muy agradable y amena, El lugar Esta muy limpio y ordenado, hay gente pero El resultado Vale El tiempo de espera.
Fue mi primera vez no tenía cita esperé aproximadamente 30 min. Cuándo fue mi turno me atendió Mayola muy amable y sociable. Me agrado mucho su trabajo.
El lugar muy acogedor.
I had surgery and couldn't wash my hair. Marianna herself shampooed, blew me dry and styled very nicely. Lasted a few days!
Belen is amazing at eyebrows!! Whenever I come to this salon I always feel welcomed and beautiful! Dona Marianna is amazing too! So sweet!
Really great customer service. They cut hair very well. The owner is a sweetheart. It is a cash only place that was robbed recently and I hope the community can support this business.

Marianna's Hairstyling Info

Amenities

Health & safety
  • Appointment required
Accessibility
Planning
  • Appointments recommended
Payments
  • Cash-only

Today

Opening Hours

Monday 08:00 AM - 07:00 PM
Tuesday 08:00 AM - 07:00 PM
Wednesday 08:00 AM - 07:00 PM
Thursday 08:00 AM - 07:00 PM
Friday 08:00 AM - 07:00 PM
Saturday 08:00 AM - 05:00 PM
Sunday Closed

How to go there

Location