Quick Facts About Modern Nails
Strengths:
1) Talented and friendly nail technician: One comment mentions that Mimi, the nail technician, is great and has talent. She listened to the customer's preferences and added detailed art. Her good personality and sweet nature were also appreciated.
2) Fast service: Another customer mentions that they were able to get waited on quickly without an appointment, even though appointments are supposed to be taken first. This shows that the salon is efficient and values customer's time.
3) Highly recommended: One comment specifically mentions that Modern Nails is highly recommended by the customer. The customer appreciated the talented skills and generous customer service provided by the nail and spa technicians.
4) Attention to detail and customer satisfaction: A customer mentions that the nail technician pays attention to detail and ensures the customer is happy with the final result. This shows that the salon prioritizes customer satisfaction and strives for high-quality service.
5) Good job on nails: Several comments mention that the salon did a fantastic job on the customer's nails. This indicates that the salon has skillful technicians who can deliver satisfactory results to customers.
Weaknesses:
1) Poor customer service and refusal to fix mistakes: One customer had a bad experience where the technician didn't use the pumice on their feet during a pedicure and the polish was too thick. The salon refused to rectify the situation and the customer states they will not go back. This shows a lack of customer-oriented service and an unwillingness to correct mistakes.
2) Dirty and unsanitary nail stations: Another customer mentions that the nail stations were dirty and unsanitary. This is a major concern as cleanliness and hygiene are essential in a nail salon to ensure the safety and well-being of customers.
3) Unprofessional behavior: A customer mentions that the workers were arguing, and the technician working on their nails was not paying attention or showing concern for the customer. This unprofessional behavior reflects poorly on the salon and creates a negative experience for customers.
4) Failure to handle complaints: One customer had an issue with their acrylic nails and tried to address it with the salon. However, the salon refused to listen, follow their policy, and provide a solution. This demonstrates a lack of customer service and a disregard for resolving customer complaints.
Overall, Modern Nails has some strengths, such as talented and friendly technicians, fast service, and satisfied customers. However, there are significant weaknesses in terms of poor customer service, unclean stations, and unprofessional behavior. Addressing these weaknesses and improving the customer experience would be essential for the salon to provide a better service and retain customers.
Best TL Reviews
Mimi is great both times she did exactly what I like and added some detailed art!! So hard to find a nail person with talent and a good personality! She's sweet! Added my fall set:)
I had a pedicure and full set service and it was awful. The tech didn't use the pumice on my feet. The polish was too thick and they refused to make it right. I will never go there again. It is not worth the prices that they charge and they aren't friendly. Granted I was the last customer of the day but times are too hard not to get what you pay for.
Got waited on fast without appt. Even tho appts are taken first. The nail and spa techs are wonderful and does a wonderful job. I will definitely go back because of their talented skill, generous customer service, Me and my Granddaughter will definitely be going again Modern nails are highly recommended ????♥️
I had an appointment. When I arrived they acted like I didn't 4 people working I was the only customer but had to wait. The nail stations are very dirty , unsanitary. Three of the workers kept arguing, including the one working on my nails, so he was not paying any attention or concern for what I was telling him.
Then he sent me to the girl that apparently only does pedicures. It was the worst massage pedicure I have had. When she was finished there were walk-ins so now I had to wait to get my nails finished. Finally a different person decided they could finish my nails. There was no wrist rest and again filthy station. My arm had someone else's tips laying next to it.
It's not like there isn't any time for them to clean or wipe things down because they have plenty of time to to sit on their cell phones. This is by far the worst nail salon I have ever been to.
I had a nail (from a different shop) break around 10 am, got in the shop and sat down for a repair and fill at 12:30 pm, left out around 1:20 with this BEAUTIFUL set. She pays attention to detail, makes sure your happy, and was very professional. I’ll definitely be back!
They done a fantastic job on my nails next time mommy daughter day at the salon ????
My sister and I went here for years and never really have a problem
This last time I went the acrylic nail fail off its already growing out. They usually last me two months. I called and told them and they said there policy is this and wouldn't let me speak. They wouldn't let us get a refund or get them redone. They were very rude. And the top of my nail is coming off. Since meme left its been horrible service.
It was my first time coming here and I was getting my nails done for my wedding! ???? They were extremely nice and did a fantastic job! You could tell how much pride the lady that did mine took in her work and thats something I look for in excellent customer service. I definately would recommend going here. Very pleased
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Modern Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:30 PM |
| Friday | 09:00 AM - 05:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
How to go there
Location
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