Nails and Spa

+1 406-453-5246

1200 10th Ave S, Great Falls, MT 59405 United States of America

Open Today: -

Quick Facts About Nails and Spa

Nails and Spa Place, based on the comments provided, has both strengths and weaknesses that can be analyzed.

Starting with the strengths, one commenter mentioned that the salon was very understanding and accommodating, able to fit them in right away. This shows that the salon values customer service and tries to provide a convenient experience for its clients. Additionally, the commenter mentioned that their nails looked great after the service, indicating that the technicians have skill and proficiency in nail care. Another positive aspect mentioned was the affordability of the services, which can be appealing to customers looking for value for their money.

Another positive comment praised the friendliness of the staff and the quality of the services provided. The commenter specifically mentioned that they were impressed by the cleanliness and luxurious feel of the salon. This indicates that the salon maintains a pleasant ambiance and prioritizes hygiene and customer comfort. Additionally, the commenter expressed satisfaction with the services received, suggesting that the technicians are capable of delivering good results.

However, the comments also highlight some weaknesses of Nails and Spa Place. One of the main complaints was about the rudeness exhibited by the staff. One commenter mentioned that they were treated with attitude and rudeness when requesting a full removal and new set of nails. Rude behavior by staff members can greatly impact the overall customer experience and deter clients from returning. It is important for the salon to address and rectify any issues related to customer service and the behavior of its staff members.

Another recurring complaint was regarding the quality of the nail services. Multiple commenters mentioned uneven lengths, clumpy application, and poor attention to detail during the service. This indicates that there might be lapses in the training or skills of the technicians. It is crucial for the salon to ensure that the technicians are well-trained and capable of delivering consistent and high-quality nail services.

In addition, one commenter mentioned that they experienced pain and open cuts from the use of an electric drill. This raises concerns about the safety and hygiene practices in the salon. The salon should prioritize the well-being and comfort of its clients, ensuring that all tools and equipment are used safely and hygienically.

Another complaint raised issues about the salon's treatment of customers. One commenter mentioned that they were called overweight, leading to a negative experience. Such incidents can greatly impact the reputation of the salon and can be considered highly unprofessional. The salon should focus on creating a welcoming and inclusive environment for all customers, regardless of their appearance.

Overall, Nails and Spa Place has strengths in terms of accommodating customers, affordability, and providing good results in some cases. However, the salon needs to address weaknesses related to rude behavior, inconsistent service quality, and inappropriate comments towards customers. Improving customer service, training technicians better, and ensuring a safe and welcoming environment can greatly enhance the salon's reputation and attract more satisfied customers.

Best TL Reviews

They were very understanding and got me in right away. They were quick, affordable and made my nails look great. But I went back and wanted all removed and all new nails on. She started prepping to just change color and fill. I said no I want it all removed and new on. She got rude with me and had an attitude. Then charged me 70 dollars. Way to much. Nails were to long. I won’t be going back.

The guy that did my nails was absolutely terrible. He rushed. He didn’t check if my nail lengths were even. He wouldn’t even let me pick the length of them. I have blue spots in one of my white nails. They are clumpy and all uneven. He just kept using the file on them and wasn’t even paying attention to the length or what they looked like. He was also very aggressive when using the file. He also didn’t apply nail polish on to my whole nail. As I was reading the previous reviews it sounds like I’m not the only one.

Absolutely horrible place! Everyone was super rude! Left residue all over my hands, left me in acetone for 40 minutes, and hurt me with the electric drill on all fingers. 3 of my fingers were left with open cuts! Wouldn't even let them finish! NAIL CLUB is so much better and took such good care of me after the botch job the Nails and Spa did.

I asked for the nails in the second picture but they gave me these ugly looking tooth nails and I hate them so much and I have to wear them for two weeks I would never ever go to this salon again and they were also calling me overweight when I’m not,

All was very good. They were super friendly. My nails were beautiful.

All the staffs here treat me very well. Most of the services seem real good, even the setting and decoration is super clean & very comfortable and luxurious feeling. I came on a busy day but still Im very happy with my service. Thank you

Wow! What a great hidden gem of a salon. I had a delightful time.

The moment I walked in, I was greeted with a smile. They quickly ushered me to a pedicure chair and helped me remove my shoes. The water temperature was very warm and relaxing, the essential oils in the water were calming, and the pedicurist was kind and attentive.

When I asked for the spa menu, I saw that a deluxe pedicure (includes Soak, scrub, massage, hot stones, oil treatment, parrafin and hot towel service, and polish) was only $50! I told her I was looking forward to receiving the full experience and the pedicurist truly went above and beyond. I spent most of my time with my eyes closed and felt so relaxed.

I will recommend this salon to all my friends!

It doesn't even deserve a star. Don't make the same mistake I did of not consider previous reviews. He filed one of my toenails to bleed... I could see the boundary line on each toenail. After think it twice on getting my manicure done that same day, I specify him not to file my fingernails and he insisted... He didn't but cut the cuticle twice anyway. Please don't go to this place!