Novi & Co Espresso House Beckenham

+44 7450 458453

432 Croydon Rd, Beckenham BR3 4EP United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Novi & Co Espresso House Beckenham

Novi & Co Espresso House in Beckenham place has received mostly positive comments. Customers have praised the coffee, atmosphere, staff, and selection of cakes and pastries. However, there are a few areas where the cafe could improve, such as labeling their pastries and fixing their toilet.

One of the strengths of Novi & Co Espresso House is their quality coffee. Multiple comments mention that they serve the best coffee in Beckenham. Customers have consistently enjoyed the taste of the coffee and have commented on its deliciousness. This is a significant strength for the cafe as it sets them apart from other coffee shops in the area.

Another strength highlighted by customers is the pleasant atmosphere of the cafe. Over time, the atmosphere has improved, making it a very pleasant place to get coffee. The decor is also mentioned as being nice, creating a welcoming and comfortable environment. This positive ambiance contributes to the overall experience and encourages customers to return.

The staff at Novi & Co Espresso House have received positive feedback as well. Multiple comments mention the friendly and helpful nature of the staff. Customers appreciate their attentiveness and the fact that they ask about nut allergies when serving cakes. This level of customer service enhances the overall experience and contributes to customer satisfaction.

The selection of cakes and pastries is another strength of the cafe, according to customer comments. The variety of choices is described as excellent, and customers have found the pastries and cakes to be delicious. The quality of these baked goods is a positive aspect of the cafe that contributes to customer satisfaction.

Free Wi-Fi is mentioned as a strength as well. Customers appreciate the availability of Wi-Fi, allowing them to work or browse the internet while enjoying their coffee. This convenience is a positive attribute, especially for customers who like to combine their coffee break with work or leisure activities.

However, there are also some weaknesses that have been highlighted by customers. One comment mentions that the coffee was just OK and that the service was average. Furthermore, the coffee maker appeared to be unhappy while making the latte, which may have had an impact on the overall experience for that particular customer. This suggests that the quality of the coffee and service may vary.

Another weakness mentioned is the lack of labels on the cakes and pastries. Customers found it inconvenient to ask the staff about the names of the selections, especially when in a hurry. This lack of labeling can be seen as a missed opportunity to provide clear information to customers and enhance their experience.

The broken toilet is a significant weakness that has been mentioned. One customer specifically highlights the inconvenience of having a broken toilet, particularly for those with young children. This issue has apparently persisted for some time, as the customer states that it has been broken for "ever". This presents a clear problem for customer satisfaction and suggests a lack of attention to facility maintenance.

In conclusion, Novi & Co Espresso House in Beckenham place has several strengths, including excellent coffee, a pleasant atmosphere, friendly staff, a good selection of cakes and pastries, and free Wi-Fi. However, there are also some weaknesses, such as inconsistent coffee quality and service, lack of pastry labels, and a persistently broken toilet. Addressing these weaknesses would help improve customer satisfaction and overall experience at the cafe.

Best TL Reviews

Best coffee in Beckenham!

Have enjoyed coming here since it opened. The coffee has always been delicious, but over time they've really made it into a nicer and nicer atmosphere, it's just a very pleasant place to get coffee. Staff are great too. The baked goods looked delicious but I sadly didn't have the calories spare to eat them...this time!

Stopped by Novi&Co for a couple of coffees this morning and they were delicious. Didn’t try any of the pastries or cakes but they looked absolutely delicious. Decor is really nice and the staff were very friendly and helpful. Have been coming here for a few years and it’s always good to visit this lovely little espresso house in Beckenham.

Nice little cafe with free Wi-Fi, excellent choices of cakes, croissants and a number of other things to go with a great cappuccino or espresso.

Very friendly staff members who ask if there are any nut allergies when serving any cakes. Croissants, cookies, etc. Parking is round the corner and free as long as you pick the right road.

The cafe was not too busy. There was seating there so we could. We had seating upon arrival

Always like independant coffee bars and to support local.

Have tried the coffee here, it was just OK. Service was average, the female coffee maker looked so depressed making my latte.

They have quite a good selection of cakes and pastries but what I found abit odd was non of them had labels to state what the names of the was?? didn't have enough time to stand around and ask what every selection was.

Might give it another go sometime in the future but in no rush to come back.

The best coffee in town! They have a great range of delicious pastries too! Can recommend this place ????

New, independent coffee shop in Beckenham (they haven't put up a sign yet) with a very friendly staff, good space and good coffee options. Had a green salad which was very fresh. Some heating near the door would be a good addition. Overall a good alternative to high street coffee chains.

Please fix your toilet!

This cafe is really good. Great coffees, cakes and friendly staff. Definitely worth a visit. However, they need to fix the loo! It's been 'broken' for ever. If you have young kids you know they are going to announce they need the loo just as you settle down to your cake. I was told people go to the cinema over the road but that isn't really practical. Would just be easier for customers if they fixed the loo. Can't be that hard.

So I would give it a swerve if you have kids.