Quick Facts About Number 1Q Nails
Number 1Q Nails place, based on the comments provided, has several strengths and weaknesses.
One strength highlighted by a customer is the professionalism and nonjudgmental attitude of the staff. The customer had a chipped and dry toe from treatments for a toe fungus, and they were relieved to find that the staff handled it well and fixed the nail without making them feel embarrassed. This shows that the staff at Number 1Q Nails place are skilled in dealing with various nail issues, including potentially sensitive ones, and create a welcoming environment for customers.
Another strength mentioned by a different customer is the quick service and positive attitude of the staff. They visited with two friends for nail services and found that the staff efficiently accommodated all five of them. This indicates that the salon is capable of handling multiple customers at once and providing good customer service even during busy periods. The cleanliness of the salon was also praised, suggesting that hygiene is taken seriously at Number 1Q Nails place.
One weakness highlighted in a comment is the inconsistency in service quality between different staff members. It is mentioned that one person, Lucy, is particularly good at doing eyebrows, while another dark-haired lady "f***ed them up completely." This inconsistency in service quality can be a weakness as it may create a lack of trust and uncertainty among customers. It is important for a salon to ensure that all staff members are trained and able to provide consistent quality service across different treatments.
The pricing at Number 1Q Nails place is mentioned as a strength in one comment. The customer is impressed with the low prices and appreciates that they have not gone up over time. This can be seen as a competitive advantage for the salon, as it allows them to attract customers who are looking for affordable nail services.
Another strength mentioned by a customer is the accessibility of the salon for disabled individuals. The customer notes that there are two handicap parking spots in front of the salon and that the staff are accommodating and welcoming. They specifically mention having a positive experience with a spa and acupressure pedicure, highlighting that the salon makes an effort to cater to the needs of disabled customers.
One weakness mentioned in a comment is the inconsistency in service quality from different nail technicians. A loyal customer shares their experience of receiving nail services from a young man on two separate occasions, and both times resulted in issues such as lifting and broken nails. This inconsistency in service quality can be a drawback for the salon, as customers may have differing experiences depending on the nail technician they are assigned to. It is important for the salon to ensure that all technicians are consistently trained and capable of providing high-quality services.
Another weakness mentioned by a customer is the lack of flexibility and customer-centric approach when it comes to choosing a nail technician. The customer expresses a preference for Lucy but is repeatedly pushed towards a young man who has previously provided unsatisfactory service. The customer's desire to choose a different technician is not honored, which can lead to frustration and dissatisfaction. In order to improve the customer experience, the salon should prioritize the preferences of customers and allow them to choose their preferred technician.
In conclusion, Number 1Q Nails place has strengths in terms of professionalism, quick service, cleanliness, affordable pricing, and accessibility for disabled customers. However, there are weaknesses in terms of inconsistency in service quality between different staff members and a lack of flexibility in accommodating customer preferences. The salon should address these weaknesses in order to improve overall customer satisfaction and maintain a strong reputation.
Best TL Reviews
I went in so embarrassed about my toe, it was chipped off and dry from treatments for a toe fungus. I haven't got my nails done in so long afraid of ridiculed or laughed at. They handled it so well and professionally. Fixed my nail with acrylic and didn't act like it was a big issue. I was so relieved and glad I could get my gel nails and toes, done just in time for my baby shower this weekend. Also their prices have not gone up, so phenomenal low prices. I will definitely be going back there all the time now. They are such nice people.
They took 2 guys in for a pedicure and 3 of us to get our nails done and one eyebrow waxing and were quick and great. Was very happy with their attitude and cleanliness.
Do not I repeat DO NOT let anyone but Lucy do your eyebrows. The dark haired lady did my eyebrows and f** them up completely.
I love this look. Thank you so much :)
Went back on June 17,2019 and nails done again. Love this look as well.
These are my real nails. Before and after look.
First timer here - visited this evening around 6:30. I was promptly greeted by Lucy and asked to pick a color. I was seated two minutes later and the older lady started my pedicure; she was very thorough and didn't skip a beat. I opted for a regular pedi because it was getting close to closing time for them. She spent just as long as one would if they paid for the more expensive pedicure. Overall, I was very pleased with their customer service, product, delivery, and pricing. I will be back before long. Thank you!
The best prices in Hampton Roads! Service is fast and Lucy can do any design you bring her. Here are my thanksgiving nails.
Giving a disabled person's POV. There are two handicap parking spots in the front. I went early to avoid waiting. For me, the walk was short and I could manage without my mobility scooter. The staff greet you and are very accommodating. I had the best spa and acupressure pedicure today. Thank you Mr. Te. (I apologize if I incorrectly spelled your name). I have seen waxing, regular pedicures, and manicures. (I only get pedi's.)
Not being from here, I was thrilled when I found Lucy. She was like a breathe of fresh air. I’ve been going to the shop exclusively since I started. Never went anywhere else even if I did not like something I chucked it up but still remained a loyal customer. I don’t complain much and kinda dislike when people aren’t given chances, so I feel that my review is warranted.
On two separate occasions I allowed a young man to do my nails. Again, never had any issues so I didn’t mind. I prefer Lucy but I can understand how that can be so I’m not too picky. The first time the job was ok but I had a lot of lifting that I normally don’t have and I broke a nail. When he repaired the nail it bleed underneath and he just put the new nail on top which caused the blood to pool around my cuticle. Next time I went back I was ushered to him again with two broken nails. My last fill was done by the older man who does a good job too, and I have no broken nails just one that’s lifting a little. So I went in today to get a fill. The shop was not full just one lady in the chair that Lucy was tending to. We said greetings and I was asked what I was getting. I said a fill and was told to have a seat with the younger man. I politely declined stating that I did not like the way he did my nails and asked if I could wait for Lucy since there was no one else other the two. I was told that if he messes up they will not charge me or will discount. Which would be acceptable but I had already had two bad experiences with this guy. I politely declined and walked out disappointed. I offered to come back or schedule with someone other than him and was still pushed towards him. Customer service is granting the customers wishes, after all it is our money that pays your bills. Reviews and word of mouth can hurt your future business. I’m saddened because I now have to find another nail technician. Or... not wear them at all. In reading the other reviews he seems to be mentioned as well.
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Number 1Q Nails Info
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Opening Hours
| Monday | 09:30 AM - 08:00 PM |
|---|---|
| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 08:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
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