Original Nails

+1 404-681-2244

85 Peachtree St SW #3030, Atlanta, GA 30303 United States of America

Open Today: -

Quick Facts About Original Nails

Strengths:

1. Fair pricing: Despite some discrepancies in the pricing mentioned in one of the comments, Original Nails Place appears to have reasonable prices for their services. This can be an attractive aspect for customers looking for affordable nail treatments.

2. Language diversity: According to one comment, there is a black woman at the salon who speaks English. This could be beneficial for customers who prefer to communicate in English or feel more comfortable speaking with someone who understands their language.

Weaknesses:

1. Inconsistent pricing: The first comment highlights a discrepancy in pricing, with the staff attempting to charge more than the advertised rates. Inconsistency in pricing can lead to a lack of trust between the customers and the salon, impacting their overall satisfaction.

2. Poor quality work: Multiple comments mention issues with the quality of the nail services provided. Complaints about chipping, peeling, unevenness, and the use of old tools indicate a lack of attention to detail and professionalism. This can significantly impact the overall customer experience as well as the salon's reputation.

3. Rude and unprofessional behavior: Many comments express discontent with the behavior of the staff members. Complaining about being ignored upon entering the salon, rude and distracted nail technicians, and staff walking away when customers voice their concerns all contribute to a negative atmosphere and a poor customer service experience.

4. Time management issues: One customer mentioned that it took two hours for a relatively simple pedicure. Long waiting times can be frustrating for customers, especially if they have other commitments or time constraints. It reflects poorly on the salon's ability to manage appointments efficiently.

5. Lack of cleanliness: The comment about using old emery boards and not properly cleaning tools is concerning. A lack of hygiene standards can raise health and safety concerns amongst customers. Hygiene is crucial in a nail salon, and any violation of cleanliness can lead to infections or other health issues.

6. Lack of skill and knowledge: Another comment mentions a nail technician lying about their ability to perform 3D designs. This not only shows a lack of honesty but also highlights a lack of training or expertise within the salon. Customers expect to receive the services they are promised, and being misled or having unskilled technicians can severely impact their satisfaction.

Conclusion:

Original Nails Place has several weaknesses that need to be addressed in order to improve customer satisfaction and retain a loyal client base. The salon needs to work on consistent pricing, ensuring high-quality work, providing professional and friendly customer service, addressing time management issues, maintaining cleanliness standards, and ensuring all staff members are properly trained and knowledgeable in the services they offer. These improvements can help Original Nails Place to overcome its weaknesses and become a reputable and trustworthy nail salon in the community.

Best TL Reviews

They did ok. Gel fill in was $20 but they tried to charge me $25 afterwards. Full set was $40 but they tried to charge $45? Regular manicure was $10. Mood polish is the same price as gel polish. There’s a black girl who speaks English that work there which kind of helps but she still work for them so....

I will never visit this place again. I got a fill in last week with gel polish last week. everything seemed fine until this week my polish starting peeling off. I went back to have them fix it and I was met with every type of stall imaginable. From insinuating my original trip was more than a week prior to inquiring whether the polish I'm wearing is used in this particular shop. this was after I repeatedly pointed out who had done my nAils and naming the color, Guilty pleasures (I love this color). After all of this, I got my polish tended to on 3 nails. The same night after the polish was "fixed" one nail's polish bubbled and it peeled off completely. another went in the same direction but there's a there a clean tear in it and the 3rd nail broke because of the cheap acrylic they added to it.

Never again. My nails were chipping the very next day! I got sns done by the guy sitting in the first chair on the right. He also wasn’t the nicest person. Not only were they chipping but they also were not neat and I did not have time for him to fix them because it was already late. I was his last customer. City nails is way better. Just a few stores down.

They messed my nails up and still tried to over charge. They gave me a whole different shape and size from what I asked for all my nails different sizes and the Polish job is horrible

My Gel polish came off like it was a preliminary on polish. The tech Wass rude as hell. They don't acknowledge you when u enter the place......if you complain or don't like your nails they'll get up and walk away. I hate this place

This was my first time at the shop they were pretty good overall nice to see a woman of color (MS ALEX) doing my feet????

I came from Vegas myself my auntie and my little sister. We had the worst experience ever my nail tech was ok my sister tech lied about knowing about 3D. And the one my auntie had was so rude and unprofessional. The lady was on the phone talking about checking some female her pedicure was so not clean she used old Emory bord and my aunt wanted glitter and the lady had blue polish in it so it was blue glitter she was still trying to say she ain't see it. The girl was cursing loud had an attitude the whole time my aunt feet is not bad at all so why did it take two hours smh so irritated we paid alot too it's sad

Never tf again. I have NEVER dealt with such rude customer service. The woman that did my nails was distracted the entire time. My gel set came out extremely uneven and bumpy. I got the American manicure polish and it looks a hot mess!