Palazzo Nails

+1 615-466-7051

516 W Main St suite a, Lebanon, TN 37087 United States of America

Open Today: -

Quick Facts About Palazzo Nails

Palazzo Nails Place has received a variety of comments, both positive and negative. In order to evaluate the strengths and weaknesses of the salon, these comments will be analyzed and categorized accordingly.

Strengths:

1. Friendly and patient staff: Many customers mentioned the friendly and helpful nature of the staff at Palazzo Nails Place. They were described as kind, patient, and understanding. This positive interaction contributes to a comfortable and welcoming atmosphere for customers.

2. Good customer service: Multiple comments mentioned the great customer service provided by the salon. Customers felt valued and appreciated, and their needs were met. This is an important strength as good customer service enhances the overall experience and encourages customer loyalty.

3. Skillful nail technicians: Several comments praised the skill and expertise of the nail technicians at Palazzo Nails Place. They were able to fulfill specific design requests and produce high-quality nail work. Skillful technicians contribute to customer satisfaction and create a positive reputation for the salon.

4. Clean and peaceful environment: Customers appreciated the cleanliness and peacefulness of the salon. A clean environment helps customers feel comfortable and reassured about the salon's commitment to hygiene and sanitation.

5. Good value for money: Multiple comments mentioned reasonable prices for the services offered at Palazzo Nails Place. Customers felt they were receiving good value for their money, which is an important factor in customer satisfaction and long-term loyalty.

Weaknesses:

1. Inconsistent service: One customer had a negative experience with crooked tips and improper filing, resulting in cuts on their fingers. This inconsistency in service quality is a weakness as it can lead to dissatisfaction and negative reviews.

2. Lack of transparency on pricing: The same customer mentioned that the technician did not inform them of the cost of the service. This lack of transparency can be seen as unprofessional and may lead to customer dissatisfaction.

3. Inadequate resolution of customer complaints: The same customer had their concerns dismissed when they returned to resolve the issue. This reflects poorly on the salon's ability to handle customer complaints and may contribute to negative customer experiences.

4. Burnt fingers during treatment: Another customer mentioned experiencing discomfort and pain during the application of cuticle oil. This suggests a lack of care and attention to customer comfort during the treatment process.

In conclusion, Palazzo Nails Place has several strengths, such as a friendly and patient staff, good customer service, skillful technicians, a clean and peaceful environment, and reasonable prices. However, there are weaknesses to consider, such as inconsistent service quality, lack of transparency on pricing, inadequate resolution of customer complaints, and potential discomfort during treatments. Taking these strengths and weaknesses into account, potential customers should consider their own priorities and preferences when deciding whether to visit Palazzo Nails Place.

Best TL Reviews

Normally I do not make negative reviews and just let things go but this service was unacceptable. I went in Wednesday for my first time to get dip and tips. I had a specific design I wanted and the women said she could do it but wouldn’t tell me how much it would be. She started putting the tips on and they are crooked which is fine because only I notice it but then as she started filing them she kept hitting my skin with the spinning tool. She cut me everywhere and I would say that it was hurting and it kept happening. I’ve been getting my nails done for 5+ years consistently so I know it happens sometimes. But here I am 4 days later and it hurts to hold my keys or turn on light switches because of how cut up my fingers are. I went in today to see what I could do with them and they insisted it was because my skin was dry and that cuticle oil would fix it. All the cuticle oil did was burn when she put it on the cuts and hurt when she was massaging it in. I am very unhappy and would like a refund. These photos don’t do it justice

I have going to see Tracy and David for about 5 years. They are always super nice and helpful. I usually get dip nails and a pedicure. Super pleased with the service I receive here. Recently I’ve started bringing my parents in to have their nails trimmed. They are so patient and understanding with my elderly parents. Treat them with respect and great courtesy. I highly recommend services here.

First time coming to this place. I will definitely be going back! They took the time to actually work on my nails and get them how I wanted them. They aren’t thick! Love love LOVE THEM. Super friendly staff. Prices are great. I got dip and these are my real nails, no tips. They took great care of me and my nails when taking off my over due, over grown-out previous dip polish.

Amazing experience very clean and it was very peaceful in there Tracey did my nails and they look amazing! Definitely wish I could give 10/10 will be back and they did great with my daughters nails too. You should definitely stop in

I love this place. They always fit me in. My nails never break and last a little over a month. Great customer service. My favorite place to go. Thanks for doing such an amazing job!

Tracy is amazing! Very clean and very reasonably priced! Super sweet and they do such a good job! Definetely have found our nail place!

Stopped by here last minute to get my kid's nails done for prom. They wanted something a little more involved than the average full set so they were there past closing. Her nail tech took her time and did a beautiful job, my child was glowing they were so happy!

The friendliest people work here and they always take their time and produce the best looking nails. If you are looking for Ombre, this is your place!!!