Pleasant Nails And Spa

+1 508-995-5185

803 Mt Pleasant St, New Bedford, MA 02745 United States of America

Open Today: -

Quick Facts About Pleasant Nails And Spa

Pleasant Nails And Spa place experiences mixed reviews, with customers expressing both positive and negative experiences. In order to provide a comprehensive analysis of the strengths and weaknesses of the salon, the comments will be categorized into two sections: strengths and weaknesses.

Strengths: 1. Warm and welcoming atmosphere: One customer appreciates the warm and welcoming atmosphere of the salon, stating that they have been going there for years and have always had a positive experience. This suggests that the salon has created a friendly environment that keeps customers coming back.

2. Exceptional work: Another customer praises the salon for their exceptional work. This indicates that the salon has skilled technicians who can deliver high-quality services.

3. COVID-19 safety measures: A customer mentions that the salon implements temperature checks, dividers, and mask-wearing. This shows that Pleasant Nails And Spa prioritize the safety and well-being of their customers and staff during the COVID-19 pandemic.

4. Clean salon: One customer highlights that the salon is clean. This suggests that Pleasant Nails And Spa place importance on maintaining a sanitary environment, which is crucial for customer satisfaction.

5. Best prices: A customer mentions that the salon offers the best prices. This indicates that Pleasant Nails And Spa may offer competitive pricing, which can be an attractive feature for budget-conscious customers.

Weaknesses: 1. Rushed service and lack of attention to detail: Multiple customers mention that they feel rushed during their visits to Pleasant Nails And Spa. Services such as cuticle cleaning, scrubbing, and deep cleaning are not properly executed. This shows a lack of attention to detail, which can lead to unsatisfactory results for customers.

2. Poor communication and customer service: Several customers complain about the lack of communication and poor customer service at the salon. They mention that the technicians talk amongst themselves, ignore customer preferences, and fail to ask questions or provide common courtesy. This indicates a lack of professionalism and a disregard for customer satisfaction.

3. Inconsistency in service quality: Customers mention that the quality of service can vary. Some customers have had positive experiences with exceptional work, while others have had terrible experiences with smudged polish and unwelcome treatment. This inconsistency suggests a lack of quality control and training among the technicians at Pleasant Nails And Spa.

4. Managerial issues: One customer describes an incident where a technician became upset and refused to fix a nail, and the manager did not address the situation appropriately. This indicates a lack of effective management and customer dispute resolution skills.

In conclusion, the strengths of Pleasant Nails And Spa include a warm and welcoming atmosphere, exceptional work, COVID-19 safety measures, a clean salon, and competitive prices. However, the weaknesses of the salon include rushed service, lack of attention to detail, poor communication and customer service, inconsistency in service quality, and managerial issues. These weaknesses indicate areas that Pleasant Nails And Spa should address in order to improve customer satisfaction and overall reputation.

Best TL Reviews

Terrible job done by Anna. Work in a hurry to be attending to everything. I paid for a mani and pedi just for cuticle cleaning and my hands were worse than they were.And from the pedicure it was appalling pay to put your feet in hot water and scrub you There was no deep cleaning at all. I really don't recommend it at all.Not even the enamel put on well

As I was reading all the reviews, they are all true ! When you go for a manicure and pedicure you want it to be enjoyable. It is never that way here ,

They rush and talk so much to each other . They don’t pay attention and skip things - somedays they don’t soak your nails or do your curticles when doing a manicure.Pedicures the same / some do not scrub your feet or do the cuticles . They put cold water or it’s too hot . They make you sit there for a long time before they even get to you . That is so you don’t leave.

I do not recommend this place at all !!

My friend and I just got pedicures and paid $40 for them to just paint our nails. The polish is smudged and there is still skin that was not scrubbed off. No massage at all, they just rubbed lotion on our feet, did not scrub them, did not put any thing in the water, and water was cold. We felt very unwelcome and kept getting dirty looks. We did not get asked any questions on what kind of pedicure we want or any common courtesy questions they just did what they wanted and just talked to each other. By far the WORST pedicure I have ever gotten.

me and my friend went to get our toes done the lady didn’t say two words to me except the price at the end. she was too busy talking to the other lady next to her. my two-year-old nephew gives better massages. I could’ve painted my toenails better. if you just wanna get your feet wet and painted this is the place to go. waste of money, horrible service, very unwelcoming and rude.

My favorite nail salon ever! I have gone since their opening but have known the women here since they were at their old salon.

They are warm and welcoming! Most importantly, I am always happy with my nails. They do their best to fit you in and take care of all their customers. I have gone for years and have only loved it. Clean salon, great people, and the best prices!

I always recommend.

Awful service! Went to get a full set. They kept moving me from different chairs 4 times and I was completely fine. When the lady finally arrives, I show her the picture of the shape that I want for my nails. She glued my nails on and then started to do the shape. When she finishes one hand I told her can you fix this one it’s wide. She flips out saying I’m too picky. That I’m not going to get the same shape as the picture. I was like ma’m I know I’m just telling you to fix this one. She kept screaming you too picky I can work with picky people you are not going to get the same. I was like why are you getting so upset to fix a nail? I am paying for it. I told her where’s your manager? She said there, the manager didn’t even get up to address the situation. I stood up and went to manager to charge me the nails I had on. She was like I’m sorry it’s ok.. I felt so embarrassed. Just awful.

Great service ???? Temperature check, dividers, mask worn. Pedicure is my specialty. Hot rocks & towels. Great for my blood circulation.

This nail salon is amazing! They do exceptional work and always with a pleasant attitude. I have been to many salons but this one is the best!!