Quick Facts About NY Nails
Strengths:
1. Lovely atmosphere: One strength of NY Nails place is its lovely atmosphere. According to one comment, the atmosphere was pleasant and inviting. This can contribute to a positive experience for customers and make them feel comfortable during their visit.
2. Low smell: Another strength mentioned in a comment is the low smell in the salon. This is beneficial for customers who are sensitive to strong odors, such as the smell of chemicals in nail salons. Having a low smell can make the experience more enjoyable for these individuals.
3. Skilled nail technician: Several comments praise the skills of the nail technician, particularly Jessica. Customers mentioned that she did an excellent job and provided friendly and fast service. The quality of the nail technician's work is crucial for customer satisfaction and loyalty.
4. Variety of designs and colors: A positive aspect highlighted by a customer is the wide range of designs, polish, and gel colors available at NY Nails place. Offering a variety of options allows customers to personalize their nails and select styles that suit their preferences.
5. Accommodating without appointments: A strength mentioned by a customer is the salon's ability to fit in three people without appointments. Being able to accommodate walk-ins or customers without appointments is convenient for those who may have last-minute plans or time constraints.
6. Friendly and considerate staff: Multiple comments commend the friendliness and considerate nature of the staff at NY Nails place. This can create a welcoming and inclusive environment for customers, enhancing their overall experience.
7. Positive customer service: Some comments express satisfaction with the customer service they received at NY Nails place. A customer mentioned that they felt valued and appreciated by the staff. Good customer service is essential for building a loyal customer base.
Weaknesses:
1. Inconsistent nail technician quality: One comment mentioned a negative experience with a nail technician who did not properly apply acrylic nails. This indicates a lack of consistency in the skills of the technicians at NY Nails place, which can result in a subpar service for some customers.
2. Long waiting time: Although a customer mentioned that the waiting time was understandable due to the holiday season, another comment expressed dissatisfaction with the waiting time. Waiting for an extended period can be frustrating for customers, especially if they have made an appointment and expected a prompt service.
3. Acrylic nail pricing: A customer commented that the plain set of acrylic nails was slightly more expensive than usual. Higher prices for common or basic services without additional features can deter some price-conscious customers and lead them to seek more affordable options.
4. Poor customer service experience: One customer had a negative customer service experience when the nail technician abruptly stopped working on their nails to attend to another customer. This lack of attention and poor time management can greatly impact customer satisfaction and loyalty.
In conclusion, NY Nails place has several strengths including a lovely atmosphere, low smell, skilled technicians, a variety of designs, accommodating without appointments, friendly and considerate staff, and positive customer service. However, there are weaknesses such as inconsistent nail technician quality, long waiting times, higher pricing for basic services, and poor customer service experience. Addressing these weaknesses and maintaining their strengths is vital for enhancing the overall customer experience and success of NY Nails place.
Best TL Reviews
Such a lovely atmosphere! The smell which I am usually very sensitive too was not strong at all! Jessica was amazing and I love my nails she surprised me with having wonderful Alice designs. Definitely will come back and bring friends!
Jessica did my nails. She did an excellent job. I had a full set of acrylics and gel polish. I had to wait about 20 minutes, but it was understandable due to Christmas being only 2 days away. I had a last-minute appointment, so that is why I waited longer than usual. Ask for Jessica. She is friendly and pretty fast. They still look good.
I'm so incredibly pleased to have found a nail salon that I absolutely love hands down love best service and quality and price in a very long time I will never got to different salon again !!!!
I don’t know who did my nails but he doesn’t know how to properly put acrylic on. He missed the sides of my nail on every single finger, the nails aren’t the same length on any finger and there are dark grey bubbles on my nails. There are also dents on a few fingers where the acrylic wasn’t applied evenly. Do not recommend whatsoever, a bit more expensive than usual for just a plain set of acrylics too.
Awesome designs, polish and gel colors, and designs. They were friendly and very helpful for fitting us three in without an appointment.
DO NOT GO HERE!!! They only got one star because it requires it to leave a review. I had a 12:30 appt. The lady was only 4 minutes into my nails. She then gets up and tells me someone else was going to do them because her 1oclock appt just walked in. Mind you its only 12:34 at that point. Nobody came over after about 20 minutes I just walked out. Absolutely horrendous customer service.
They are so incredibly nice and considerate of people’s needs. My grandmother n law was having her nails done for her birthday. But she’s not able to get in the pedicure chairs so Miss Jess got down on the floor with out any hesitation and proceeded on with a smile on her face. Thank you all very much.
Came in for the first time for holiday nails !! Friendly staff , owners super friendly, my nails and pedicure looked awesome !! Will definitely return!!
Place Pictures
NY Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
How to go there
Location
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