Quick Facts About Pretty Nails
Pretty Nails place, based on the comments provided, has both strengths and weaknesses. By analyzing these comments, we can gain a clearer understanding of the overall customer experience at the salon.
Starting with the strengths, one recurring comment is the praise for the quality of service provided by the staff. Customers mention that the employees take great care of them, provide a relaxing and pampering experience, and fulfill special requests. This indicates that Pretty Nails place is able to create a welcoming atmosphere and deliver top-notch customer service to their clients.
Additionally, there are positive remarks about specific employees, such as Rose or Tiffany, who are mentioned as providing exceptional service. This suggests that the salon has skilled and talented nail technicians who are able to meet the needs and preferences of customers.
Moving on to the weaknesses, a number of complaints revolve around the rushed and poor-quality work done by the staff. Customers mention instances of rushed jobs, burning accidents, messed up shapes, and inappropriate cut-downs. These experiences have led to dissatisfaction and disappointment among customers, as indicated by their intention to seek refunds or take their business elsewhere.
Another major concern raised in the comments is the perceived unfriendliness and discrimination towards black customers. Multiple customers share their experiences of being treated poorly based on their race, with allegations of rushing jobs, curt behavior, and a lack of willingness to serve black customers. These experiences highlight a serious issue of potential racial bias within the salon, which is detrimental to both the business and its reputation.
Other complaints include instances of poor communication, lack of friendliness, and mistakes in charging customers. These factors contribute to an overall negative customer experience and may deter potential customers from returning.
In terms of the specific incident mentioned in one of the comments, there was a complaint about the polish taking a long time to dry and the overall poor quality of the nail and pedicure service. This particular incident further highlights the issues of unprofessionalism and lack of attention to detail within the salon.
To summarize, Pretty Nails place has strengths in terms of providing a relaxing and pampering experience, skilled employees who can fulfill special requests, and positive reviews for certain staff members. However, the salon faces several weaknesses, including rushed and poor-quality work, potential racial bias towards black customers, lack of friendliness, poor communication, and mistakes in service and charging. These weaknesses can greatly impact the salon's reputation and customer satisfaction, highlighting the need for improvement and addressing the concerns raised by customers.
Best TL Reviews
So upset. I was literally only customer in building. Got a fill and gel polish. Solid color nothing fancy and I was very polite. Rushed job, burned my finger so bad it still hurts 2 days later. My nail polish looks so embarrassing and they messed my shape up so so bad and I didnt ask for any cut down at all... ugh so upset. Going in tomorrow to ask for refund. Wish me luck.. will never go back!!
These people are not good to black people at all. The lady (owner) is very unfriendly. I thought it was just me, but I observed this done to every black customer that walks in when I go there. They do rush jobs and are very curt with black customers! We need more good black businesses here because these people don’t really want to service us or want our money!
They are not friendly. The lady only asked me what I wanted and then said nothing else to me. She has snip me twice and gave no apology. Will not return poor service. Then attempt to charger the wrong price.
All the people are great. They take such great care of you and take their time. I airways feel so relaxed and pampered
They used to be nicer here. I felt very rushed my last time here and made to feel an inconvenience just for showing up asking for a basic manicure, nothing special. I'll be taking my business elsewhere.
Best nail salon in Seaford. Most welcoming atmosphere and customer service is just awesome. Go visit Rose or Tiffany….my go to for top notch customer service and fulfillment of your special requests. Strongly recommend them. ????
I am so displeased with these people. My daughter and I had a fun day planned and stopped in for Manis and pedis our eyebrows the whole nine. Well we had to go back because the polish took an hour to dry .. they tried to keep us there for another 30 mins for it to be under the dryer.. my nails were looking as if my nieces did it( no shade family) I am not going back. They weren't even busy it was just the two of us there.
Phillip Vo done it again. So in love with my nailsand feet. Tiffany done a wonderful job on my Pedi. Love this place.
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Pretty Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
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Location
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