Quick Facts About Puppy Salon
The Puppy Salon place has received mixed reviews, with both positive and negative comments from customers. In order to assess the strengths and weaknesses of the salon, it is important to analyze these comments in more detail.
Starting with the positive comments, it is clear that some customers have had a pleasant experience at the Puppy Salon. One customer mentioned that the staff took good care of their dogs and ensured they came back smelling nice with trimmed paw nails. This indicates that the salon pays attention to the cleanliness and hygiene of the dogs, providing a positive grooming experience.
Another customer appreciated the attention to detail at the salon. They mentioned that since some pets have high maintenance hair, the salon spends a significant amount of time grooming them to ensure they come out looking great. This demonstrates the salon's commitment to providing quality grooming services that meet the specific needs of each pet.
Several customers also praised the customer service at the Puppy Salon. One customer mentioned that the work crew is very helpful and understanding, while another customer appreciated the friendliness of the owner. This indicates that the salon has staff members who are attentive, accommodating, and create a pleasant atmosphere for both pets and their owners.
Some customers expressed satisfaction with the grooming results. They mentioned that their dogs did not show any signs of stress or trauma after the grooming session, and they were happy with the final outcome. This suggests that the salon has skilled groomers who are able to handle different breeds and provide a positive grooming experience, resulting in satisfied customers.
On the other hand, there are several negative comments that highlight the weaknesses of the Puppy Salon. First, there is a complaint about the long wait time. One customer mentioned that they dropped off their dog in the morning and did not receive the dog until late afternoon. This indicates a lack of efficiency in managing appointments and suggests that the salon may be understaffed or have poor time management practices.
Another major issue raised by a customer is the miscommunication regarding the requested grooming service and the resulting overcharge. The customer stated that they initially requested a small trim but ended up with a full cut on their dog, and the final charge was significantly higher than the quoted price. This shows a lack of proper communication and transparency from the salon's staff, leading to a negative experience for the customer.
Additionally, a customer complained about the salon cutting their dog's eyelashes off, which was not requested or expected. This highlights a lack of attention to the specific instructions given by the customer and raises concerns about the salon's ability to provide accurate and careful grooming services.
Lastly, there is one comment that states that the experience at the Puppy Salon was better than their previous grooming place, as the dog remained calm during the visit. While this is a positive point for the salon, it is important to note that the customer did not elaborate on the specifics of why their dog was calmer. This raises questions about the overall grooming experience and whether it was truly better or just different in some way.
In conclusion, the strengths of the Puppy Salon include the ability to provide good care and cleanliness to the dogs, attention to detail, friendly and helpful customer service, and the ability to achieve satisfactory grooming results. However, the weaknesses of the salon lie in the long wait times, miscommunication and overcharging, lack of attention to specific grooming instructions, and concerns about the overall grooming experience. These weaknesses need to be addressed in order for the salon to improve and provide a consistent positive experience for all customers.
Best TL Reviews
I love this place for my dogs grooming . They take good care of them . They come back smelling nice and there paw nails trimmed.
Where do I start. I dropped my pup off at 10a and did not get him until 5:30p. I requested a wash and small trim. It resulted into a full cut on my sheepadoodle that I didn’t ask for. Prior to drop off the front desk evaluated my pup to assure me that he would only cut a little from my dogs belly. They literally cut my dogs eye lashes off. Well they cut the right eye lash and left the other. Additionally, at drop off they quoted me $60, my final charge was $150. They never communicated with me to advise of the extra grooming for or cost. I do not recommend using. Very deceptive and unprofessional
Attention to detail is an under statement. Since some of our pets have high maintenance hair we drop off my pets for half the day and they come out looking great.
Great place for grooming, very helpful and understanding work crew. Before and after image.
First time grooming ????????
No cuts and my doggy went back home happy, didn’t show any signs of stress or traumatized after his first grooming ????….
They are great and have awesome customer service...they made my fluffy Maltipoo puppy into a handsome lil guy he can see now...I love the bandana they put on him too so cute.
Steve and his mom are amazing! My pup Puddles loves going to get groomed. They are passionate about what they do and it shows in how well they treat the pups. I won’t take Puddles any where else.
My first time there. The owner was very friendly. I took my daughter's dog to get groomed and I really like the way they cut they cut her hair. She looked really cute. Good job! When i went to go pick her up normally at the othe place we use to take her to. She would go crazy and want to leave. At this place she was very calm. I will be taking her back. I highly recommend.
Puppy Salon Info
Amenities
Accessibility
-
Wheelchair accessible entrance
Today
Opening Hours
| Monday | 09:00 AM - 05:00 PM |
|---|---|
| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 08:30 AM - 06:00 PM |
| Saturday | 08:30 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
Places