Purity Nail & Spa

+1 251-625-8687

9912 Dimitrios Ave #104, Daphne, AL 36526 United States of America

Open Today: Closed

Quick Facts About Purity Nail & Spa

Purity Nail & Spa has both strengths and weaknesses based on the comments provided. Let's break them down:

Strengths: 1. Affordable prices: One commenter appreciated the cheap prices at Purity Nail & Spa. This could be a significant strength for budget-conscious customers who are looking for quality services without breaking the bank. 2. Excellent work quality: Despite negative comments, several reviewers praised the work quality at this salon, especially for pedicures and gel nails. This indicates that there are competent and skilled nail technicians working at Purity Nail & Spa. 3. Friendly staff: Multiple comments mentioned the friendliness of the staff. A welcoming and warm environment can contribute to a positive and enjoyable salon experience for customers. 4. Serene atmosphere: One reviewer appreciated the quiet and serene environment. This suggests that Purity Nail & Spa has created a relaxing ambiance where customers can unwind and enjoy their nail services. 5. Quick service: Some customers mentioned quick service as a positive aspect of this salon. This could be beneficial for individuals with busy schedules who want efficient nail treatments.

Weaknesses: 1. Poor customer service: One customer's negative experience highlights a lack of communication and poor customer service. The salon did not answer the phone and failed to address the customer's concerns, leading to dissatisfaction. This reflects a weakness in their customer service and responsiveness. 2. Rushed experience: Several negative reviews mentioned feeling rushed during their appointments. This led to mistakes like nails not fully painted or polish peeling off after a short period. Rushing customers through the process can compromise the quality of the service and leave customers unsatisfied. 3. Negligence with handling customers' belongings: One negative comment described a situation where the staff dropped items on the customer's hands during the service. Additionally, there were complaints about not being assisted in carrying personal belongings to the drying station. Mishandling customers' belongings and lack of assistance can create inconvenience and discomfort during the treatment. 4. Lack of attention to detail: Some customers complained about their nails not being fully painted or glued down properly. This suggests a lack of attention to detail from the technicians, leading to subpar results. 5. Unresponsive to requests for fixes or refunds: One customer expressed frustration with their attempts to get a redo or refund, as the salon ignored their requests and the phone went straight to voicemail. This lack of accountability and customer care can leave customers feeling dissatisfied and unsupported.

In conclusion, Purity Nail & Spa has some strengths, such as affordable prices, quality work for certain services, and a friendly staff. However, they also have weaknesses, including poor customer service, rushed experiences, negligence with belongings, lack of attention to detail, and unresponsiveness to customer complaints. It is essential for the salon to address these weaknesses and improve their overall customer experience to ensure customer satisfaction and loyalty.

Best TL Reviews

The worst quality of work done to these nails I’ve ever seen! Looks like amateurs worked on these nails. They’re not answering the phone when I called to tell them the issues. My daughter went there yesterday with a friend to get them done for homecoming and this is what they sent her home with. Total cost for both girls nails at $115.00. How dissatisfying and disappointing. I will be making a visit to this salon in person to get this corrected since they are not answering the phone. I’ve called over 50 times and never once did they answer.

I love this place and the prices are cheap but everything looks amazing every time! (also the towels for the pedicures are super warm ????)

Very nice staff, good quality of service and very easy to communicate in this quiet and serene environment. The waiting line was not too long and when you go for the first time you get a nice little discount. The fact that there were people waiting for this salon shows that it is well known by the locals to be a salon worth your time. I highly recommend this place!

My pedicure was amazing and so was my nail tech.. hats off to him. I will be back

Other reviews said quick service.. which is fine but nail polish should not be rushed. That was the entire experience-rushed. when they "ordered" me to go dry my nails under the lamp they plopped my purse in my lap and walked away. I had to move the arm of the chair, carry my purse, phone and water bottle to the drying station by myself. Mind you, I have wet polish on my hands. Needless to say, I bumped the nail and they had to reapply.

When they painted the fingernails they applied the layers of polish so quick that after one day it started to peel right off the nails. Never had this experience at any other salon but then again, they rush you through the process. They want everyone to buy gels so guess they don't care about the customers that want regular polish. Very disappointed it did not even make it 24 hours before it started to peel right off.

A few days ago I did a walk in for two full sets. After me and my sister picked our colors we sat down and all was good until the girl doing my nails, dropped the nail sizing box on my hands and other things she’d use to do my nails. Instead of moving my hands. It seemed intentional. Once me and my sisters nails were done we had both noticed that our nails were not fully painted and the nail itself was hardly glued down. (Our cuticles we’re flooded in polish) We asked for them to be fixed but were ignored. $60 down the drain honestly. I’ve called and called asking for redos or for a refund and the phone goes straight to voicemail.

I’ve been going there over 5 years and I receive compliments all the time about my nails. I’ve sent 5-6 people there, they were totally satisfied.

I went here 2 weeks ago and the staff was very friendly. I got the gel nails and they came out extremely straight and very beautiful. I leave all of my things in the car that way I know not to carry things around with the wet fingernail polish on. They even had me pay before they painted my nails that way it would be easier. I was looking for a color that was like a dark maroon and when I picked out the Polish I thought it was it was the wrong color. The lady who was painting my nails offered to go pick the color out for me and when she did it came out to be the color I wanted. There are extremely helpful and like I said my nails came out great. I will be coming in later today to get them redone because now I want french tips! To the negative reviews on this place your complaints seem to be your fault. For example it's your fault that you didn't check the expiration date on the gift certificate. And it's your fault that you brought in a water bottle your purse your phone and all other kinds of stuff that you expected them to cater and carry for you when you should have left those items in the vehicle.