Quick Facts About Queen Nails
Queen Nails Place has received both positive and negative comments regarding their services. In order to provide an assessment of their strengths and weaknesses, we will analyze each comment and discuss the implications.
Starting with the negative comments, it is evident that Queen Nails Place has some weaknesses in terms of service quality and pricing. One customer mentioned that their nails were uneven in thickness, length, and shape, requiring them to trim and reshape their nails at home. This highlights a lack of attention to detail and precision in their work. Additionally, the customer expressed dissatisfaction with the lack of blending and the presence of unmixed acrylic on their nails, indicating a lack of skill and expertise from the technician. This demonstrates a weakness in the technical abilities of the staff at Queen Nails Place.
Another negative comment focused on the customer service experience. The customer mentioned that they were rushed to wash their hands, interrupting their opportunity to ask a question. This indicates a lack of attentiveness and disregard for customer needs. Furthermore, the customer expressed frustration with the technician answering a call and leaving the nails undone for approximately 10 minutes. This suggests poor time management and prioritization of customer appointments. Additionally, the customer mentioned being charged for a gel application without prior consent, indicating a lack of transparent pricing and communication. The customer concluded by stating that the service received did not justify the high price, suggesting a weakness in the value proposition of Queen Nails Place.
On the other hand, there are positive comments that highlight some of Queen Nails Place's strengths. One customer mentioned being attended immediately without an appointment and praised the technician, Kristen, for doing an amazing job and exceeding their expectations. This indicates that Queen Nails Place has skilled technicians who can deliver satisfactory results. Additionally, the customer emphasized that these were the prettiest nails they have ever seen, suggesting that Queen Nails Place excels in achieving visually appealing nail designs.
Another positive comment mentioned that Queen Nails Place accepts appointments only, and for a picky customer like this reviewer, this was a crucial factor in their satisfaction. This implies that Queen Nails Place values punctuality and efficiency in their operations, which can be a strength for customers who prioritize time management.
Furthermore, a customer praised Queen Nails Place for their ability to create a natural-looking tip with acrylic. Despite initially encountering a bit of rudeness when explaining their preferences, the customer acknowledged the skills of the staff and mentioned being happy with the outcome. This suggests that Queen Nails Place has skilled technicians who can deliver high-quality work, even for demanding customers.
Lastly, a compliment was given to a specific technician, Kelly, for her clean and detailed work, fair prices, and the customer's overall satisfaction. This demonstrates that Queen Nails Place has talented technicians who can provide excellent service and satisfy customers' needs.
In summary, Queen Nails Place has both strengths and weaknesses based on the comments provided. Their strengths include skilled technicians who can deliver visually appealing and high-quality nail designs, as well as efficient and punctual service. However, they also have weaknesses in terms of attention to detail, technical abilities, customer service, and transparent pricing. To improve their overall performance, it is recommended that Queen Nails Place focuses on improving their attention to detail, training staff on technical skills, ensuring better customer service by addressing customer needs, and providing more transparent pricing information. By addressing these weaknesses and building upon their strengths, Queen Nails Place can enhance their reputation and attract more satisfied customers.
Best TL Reviews
I had Ryan as my tech. My nails were all uneven, in thickness, length, and shape. I trimmed them and reshaped them as soon as I got home. I was rushed to wash my hands as soon as I checked in when I was trying to ask the person accompanying me a question. I had a black and ultra light pink ombré on stiletto. There are dots of unmixed acrylic on my nails, nothing is well blended. He answered a call midway through doing my nails and sat on it for about 10 minutes while not doing my nails. They added gel without asking which uncharged it ????. I was charged $80 for a full set that looked awful. Never going back. Bad service, bad prices
I had no appointment, just walked-in and they got started right away! Kristen did an amazing job, she would keep making sure I was happy with how the nails were turning out. She exceeded my expectations! Prettiest nails I've ever seen :) ????
I’m new to NKY, so it took me couple of trials and errors to find my salon. Disclaimer: I’m a very picky nail gal ???? so once I came to Queen Nails and was told they only accept by appointments, I knew this place for me. I had dip powder nails and spa pedicure with Vicky and Lynn and they both went above and beyond to give me gorgeous looks (see pics below)❣️I never had to wait and they always finished on time ⏰, I’m a mom of a newborn so this matters to me ???????? And lastly, they have a wide assortment of different colors, match sets and techniques to satisfy any nail queen ????????! Love love love ❤️ this place and def recommend!!!!!
They did a really nice job of making a more “natural looking” tip with acrylic. I only got a fill, had my new set done somewhere else, but they came out perfect at the cuticle! The only reason I didn’t give 5 stars was because they were initially a little rude when I was trying to explain exactly how I wanted them, “not too thick”. I’m a super picky customer when I get tips on, so I’d probably get annoyed with me too. Anyway, they know what they are doing! I would 100% go back and recommend this place!! I think they are only by appointment now, not sure.
The left was the photo I showed Kelly, and the right is what I got! She did a fantastic job, her work is so clean and detailed. I would definitely recommend this place, I made an appointment a day prior and they were able to get me in for the following morning. Their prices were very fair. I’ve never been happier with my nails!
I had the most horrible customers service. Vicky was so incredibly rude. I'm in the beauty industry and I would never treat a client the way they did to me. I had a minor fix I needed, called about it and described what I needed, they told me to come in the next day and it would be no problem. I came in the next day, described to the front desk what I needed, Vicky who knew what I needed saw me and asked if I could wait till she was done with her next client. I said sure no problem. After an hour of waiting they said they didn't have time to fix me, after going back and forth Vicky did fix me but then charged me an additional $40.
The way all these interactions happened was so off putting I would never go back again. Nor recommend anyone who likes to be treated nicely go either.
I had an appointment made and unfortunately had a big family emergency and had to cancel unexpectedly. I had the most inconsiderate and rude female answer the phone and had the audacity to tell me that they expect a cancellation to be made at least 24 hours prior. Which I totally understand that, but having a last minute family emergency should have been enough to understand and not be so rude over the phone. Then she hung up on me even though I told her I wanted to reschedule. It definitely left a bad taste in my mouth and I feel like all they care about is money.
I’m so sorry I had an emergency that I had to tend to last minute and I had to cancel.
So I called back- Lilly couldn’t get me in until next week so I told her I’d like something sooner that I would have to go somewhere else. And she said “okay, bye” and hung up again. I am in shock that I had to go through that with this lady. I wish I had gotten her name. She was very rude.
Lilly is an amazing nail tech I really do like her and she does a great job. So nothing against her.
It was just the customer service that was awful and I’m bummed that I may never go back now because of this.
Always come here to get my nails done! Very professional can do any design you show them. Ryan always does my sister's nails and he does amazing work.
I'm not particular with who does my nails. Everyone is great but whenever I get the young girl(unsure of her name) she always rushes and does not seem to care.
But but other then 1 sour apple I love coming here! 10/10 best place to get your nails done in NKY
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Queen Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 05:00 PM |
| Sunday | Closed |
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