R & K Nails

+1 440-324-4812

1541 W River Rd N #2713, Elyria, OH 44035 United States of America

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Quick Facts About R & K Nails

R & K Nails place, based on the comments provided, has a mix of strengths and weaknesses. To analyze these, we will focus on the main points mentioned in the comments: customer service, skills and expertise of the technicians, pricing, variety of services and products, appointment scheduling, and overall satisfaction. Let's delve into each of these aspects in detail.

Starting with customer service, the comments highlight both positive and negative experiences. Tracy, one of the technicians, is described as kind and providing good care. However, in another comment, a customer was dissatisfied with the rushed manicure and poor application of nail polish. This indicates some inconsistency in the level of customer service provided by the staff.

Moving on to the skills and expertise of the technicians, multiple comments mention their abilities. One customer mentions that Tracy had some hesitation when trying a new technique, indicating a willingness to experiment and learn new skills. Another customer appreciated Son's ability to handle their in-grown toe nails effectively. However, there are negative comments claiming that the technicians make the nails thin, which can easily lead to breakages. This raises concerns about the level of expertise and technique utilized by the technicians.

Pricing is generally regarded as a strength, with one comment mentioning great prices. This can be attractive to customers looking for affordable nail services. However, it is important to consider the value for money in relation to the quality of the service provided.

The variety of services and products offered seems to be another positive aspect of R & K Nails place. One comment mentions a big selection of gel polish, which attracts customers looking for a wide range of options. This indicates that the salon is providing a diverse range of products, catering to the preferences of different customers.

Appointment scheduling is a point of concern, as indicated by a negative comment. The customer had specifically requested manicures and pedicures, but upon arrival, they were informed that the pedicures could not be accommodated due to scheduling conflicts. This suggests a lack of organization and professionalism in ensuring that appointments are properly managed and that customers' requests are honored.

Overall satisfaction is mixed, with some customers expressing disappointment and frustration with their experience. Examples include uneven nail polish application, excessive top coat, and uneven filing. These instances detract from the overall satisfaction and suggest a lack of attention to detail and thoroughness in the service provided. On the other hand, some customers express their contentment and satisfaction with their nails, emphasizing the attention and artistry provided by the technicians.

In conclusion, the strengths of R & K Nails place lie in their pricing, variety of services and products, as well as some positive customer experiences such as kind and friendly staff and good nail care. However, the weaknesses are evident in inconsistent customer service, mixed results in terms of skill and expertise, concerns about thinning nails, and disappointments with the overall quality of the service. These weaknesses indicate areas for improvement in terms of training and consistency to ensure a better experience for all customers.

Best TL Reviews

Tracy did my nails, and she was very kind. I told her I wanted matte black with a shiny French tip, and she seemed very hesitant as she had never done a matte shine mix before. If it were just that, I’d give a better review, but the shapes not what I wanted, the acrylic is lumpy, and there’s gel all over my skin. Really wish it could be a better review, but I’ll be fixing them myself and feel the price I paid was far from worth it.

Prices are great! And my nails ALWAYS look fantastic. Son always does a great job with my in-grown toe nails which get really bad.

They are horrible they make your nails thin so they can easily break. I would not recommend it them

Walked in one Saturday afternoon and Tracy sat me down almost immediately. I got the best care I've had in years. Tracy applies artistry to my nails and they always are so lovely when I leave their shop. It's well worth it to drop in for some pampering.

They are always busy on a Saturday but got me in quickly. I enjoyed it. I only have one complaint, the last 2 visits I couldn't get the polish color I wanted n had to choose something else.

It is a great place to get Mani and pedi done they also have a big selection on gel polish they are very friendly

Called on Saturday to set appointment for myself and a friend. Specifically stated 3 times we wanted manicures and pedicures. The women called to confirm we were still coming in that day but stated she only had me down for manicures and couldn’t do our pedicures because she scheduled someone after us. Well it’s supposed to be by appointment only. A women walked in asking if they had time to do a quick pedicure. The lady then stated yes and say her down for her pedicure. Super unprofessional as it is supposed to be by appointment only and I set up the appointment and couldn’t get my services done. She rushed through my manicure and did a terrible job as the nail polish doesn’t even cover the whole nail and it was not all the way down to the cutical. Will NEVER go back!

Got right in with a friendly staff but I do have to admit I’m a little frustrated and disappointed with my nails upon leaving. I noticed some spots where the polish wasn’t spread out evenly, as well as top coat that has gobbed up and is just sitting on the edge of my nails, with one of my nails filed very unevenly. I am not much of a complainer, but this is literally the one thing I allow for myself to be treated to, I just wish the technician would have maybe taken 5 extra minutes to paint and file a little more carefully. I might try one more time and see how it turns out with a different tech.