Quick Facts About Rocio Dominican Beauty Salon
Strengths:
1. Excellent customer service: Multiple comments highlight the great customer service at Rocio Dominican Beauty Salon. Customers feel welcomed and treated like family, which creates a positive and comfortable atmosphere.
2. Skilled hairstylists: Customers appreciate the skill and expertise of the hairstylists at the salon. They mention that their hair looks amazing and that the stylists are able to handle difficult hair textures, such as curly or thick hair.
3. Hair growth: One customer specifically mentions that their hair has grown significantly since coming to the salon. This demonstrates that the salon specializes in providing treatments and haircare routines that promote hair growth and health.
4. Clean and friendly environment: Several commenters mention that the salon is clean and has a friendly staff. This creates a pleasant and professional environment for customers to enjoy.
5. Fair prices: One customer mentions that the salon has fair prices. This suggests that the salon offers competitive pricing in the market, making their services accessible to a wider range of customers.
Weaknesses:
1. Inconsistent customer service: One comment mentions that the salon has horrible customer service. They claim that if you are not a friend or family member, you may not receive the same level of treatment. Additionally, the customer notes that the stylist did not blow dry the hair and ended up with hair color dye on their shirt. This suggests a lack of attention to detail and a disregard for customer satisfaction.
2. Discrimination: Another comment mentions that the salon turned away a customer because of their daughter's ethnicity. They state that the salon does not do black people's hair, which is a discriminatory practice. This incident displays clear racism and unprofessionalism on the part of the salon.
3. Lack of communication: The comment about the reservation for a biracial girl's hair for her sweet 16 highlights a lack of communication and professionalism. The customer claims that the salon set a reservation without a consultation, but on the day of the party, they were turned away. This lack of communication caused significant distress for the customer and their daughter.
4. Neglect of certain hair textures: One commenter mentions that the salon does not cater to black/African hair textures. This indicates a lack of inclusivity and expertise in working with a diverse range of hair types. It is important for a salon to be able to cater to the needs of its diverse clientele.
5. Poor time management: A customer mentions that they waited for three hours for their appointment and ended up leaving without their hair done. This suggests that the salon has poor time management skills, which can lead to frustrated customers and a negative experience overall.
In conclusion, while Rocio Dominican Beauty Salon has strengths in terms of customer service, skilled stylists, and a clean environment, there are also several weaknesses that need to be addressed. These include inconsistent customer service, discrimination, lack of communication, neglect of certain hair textures, and poor time management. By addressing these weaknesses, the salon can improve its overall reputation and customer satisfaction.
Best TL Reviews
I love this place, between the customer service and my hair style was amazing, not only was they fast but treated me like I was home. I will be back, and this will be my new place to get my hair done.
I been coming to this salon for years already and I had to move to Georgia and I travel every month so I can do my hair and facials here… Everyone is amazing. I love it here because it feels like home and they are so professional and attentive. My hair is curly and a little hard to handle. They make me look amazing every time I go and my hair has grown so much… I wish I can say more of each of these lady but they all do amazing work. Best stylist in Riverview ❤️❤️❤️
HORRIBLE CUSTOMER SERVICE! If you aren’t a friend or a family member, you don’t get treatment that you anre paying for and they will take those who are well known to them first, despite of having an appointment scheduled. Walked out with drenched wet hair that Rocio didn’t even bother to blow dry and I just noticed that there is hair color dye all over the back of my shirt! I give this place ZERO stars.
Horrible Service- Unprofessional Business…
I contacted this salon and made reservations for my biracial daughter to have her hair done for her sweet 16, 2 Months prior to the party itself. I asked the stylists if they needed to do a consultation with my daughter to see her desired style and make sure it was something they could do, keep in mind that at the time I contacted them it was 2 months in advance to my daughter’s sweet 16 again!!!! The stylist stated a consultation wouldn’t be necessary and then proceeded to set a reservation for the morning of my daughter’s sweet 16 party. I found that weird but went along with it. The day of my daughter’s party I was turned away because of my daughter’s ethnicity. They stated they didn’t do black peoples hair, I informed them that they shouldn’t have set an appointment to begin with if that had been the case and that they could’ve contacted me to cancel prior to my daughter’s birthday two months in advance at any point instead of not saying anything and unprofessionally waiting until the day of my daughter’s party and turning her away. My daughter was devastated, her party was hours away and we had no one to do her hair. She bawled her eyes out. I was able to find a stylist who - God Bless Them! Gladly did my daughter’s hair but because it took us so much of time to find them, my daughter was only able to enjoy two hours of her own party.. I would give this place negative stars if I could. I honestly feel that they should be shut down. They didn’t care that my daughter was upset. They are racist and unprofessional, I wouldn’t recommend any person of color do business with these people.
Worst experience in a salon ever, the same combs and supplies for all hair texture. They do not cater to black/African hair textures.
Finally a Hair Salon that Understands and Knows how to manage my curly thick hair. All of the HairStylist are Excellent. My Favorite is Rafaela ❤️????. Very Clean and Friendly Salon.
THIS PLACE IS THE ABSOLUTE WORST! I had a hair appointment at 2:00 it’s 5:02 and I’m just walking out without my hair done. I’m pretty sure these people are racist. I’m not Hispanic but I decided to come here to get a blow out. I’ve watched them service multiple people before me and leave me sitting as if I’m trash! There are 3 people who came after me and they serviced all three people and still didn’t service me. Again, I’m leaving after waiting 3 hours and my hair is not done! I would not recommend this salon to anyone who is not Hispanic because obviously you gotta be Hispanic and speak Spanish for them to take you serious.
I got my hair cut and highlighted by Samir, she does a great job. Very professional, knowledgeable and friendly.
The salon is kept clean, friendly staff and fair prices.
Rocio Dominican Beauty Salon Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 05:00 PM |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
How to go there
Location
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