Quick Facts About Royal Nail Spa
Royal Nail Spa has received mostly positive comments, indicating several strengths of the salon. Customers have expressed their satisfaction with the service, treatment, and overall experience at the salon. The strengths identified in the comments include:
1. Excellent service: Many customers have praised the salon for providing great service. They mentioned being treated nicely and feeling like family. The friendly and welcoming atmosphere contributes to a positive overall experience.
2. Skilled and attentive technicians: Multiple comments highlight the technicians' skills and attention to detail. Customers have mentioned that they received exactly what they asked for, whether it was a specific nail design or a particular nail treatment. This indicates that the salon has skilled manicurists who can fulfill customer requests accurately.
3. Long-standing loyal customers: One comment states that they have been a customer for over 10 years, which suggests that the salon has a loyal customer base. This indicates that they must be doing something right in order to retain customers for such a long period of time.
4. Willingness to rectify mistakes: A customer mentioned having a bad experience with a gel issue, but the salon fixed it without question and free of charge. This shows that the salon is committed to customer satisfaction and strives to rectify any issues that may arise.
5. Attention to hygiene and cleanliness: Though not explicitly mentioned in the comments, the absence of negative comments regarding hygiene or infection risks implies that the salon maintains a clean and sanitary environment. This is an important strength for any nail salon as it ensures the safety and well-being of customers.
Despite the positive comments, there are a few weaknesses mentioned in the comments that the salon should address to improve their overall service:
1. Inconsistent service: One comment refers to the experience as a "hit or miss," indicating that the quality of service can be inconsistent. Other comments also mention waiting times and rudeness from staff members. These issues should be addressed to ensure a consistent and positive experience for all customers.
2. Communication and professionalism: Another comment suggests that the owner may have shown favoritism towards certain customers, which resulted in a poor experience for that individual. Additionally, the customer would have preferred the owner to be upfront about their dissatisfaction rather than experiencing poor treatment. This indicates a lack of professionalism and effective communication, which are important aspects of running a successful salon.
Overall, Royal Nail Spa has several strengths such as excellent service, skilled technicians, and loyal customers. However, they need to address weaknesses related to inconsistent service and improve communication and professionalism to maintain a positive reputation and provide a consistently great experience for all customers.
Best TL Reviews
I have been coming here for over 1 year and I love it. Best nail salon I always leave happy and satisfied. Please check them out. Very nice service and the workers treat you like family
I had a set of acrylics put on with gel nail polish. I showed them a picture of what I wanted and I got exactly what I asked for. I couldn’t be happier. I highly recommend going to see them.
The owner has customer s she likes and those who don't get year round services ..I got t her hint last Friday and I wil,not be back, and I'M sure this is what she wants. I would prefer if she would tell me my money was not good enough instead of the treatment I received from Her.
Well, it's a hit or miss for me most of the time and today was a miss. I guess it doesn't matter if you have an appointment or not, I still had to wait about 40 minutes after my appointment time. Then they were a little rude, I know they were busy but still. I also thought that's why you make an appointment....but anyway my toes are done and they look good so I'm happy.
The ONLY nail salon I will go to. I have been using them for 10+ years now and I have only had one bad gel issue, which was fixed without question and free of charge almost a week after I got it done. They are worth the wait if you go without an appointment as they are usually busy. And Mary, the owner, makes sure to be open and honest with wait times and I have seen her turn people away as the clients within waiting and being seen are not rushed out but still given the full treatment. And shout out to Jessica for giving the best pedicures! Honestly though, everyone that works there does amazing work and I am happy to be any of their clients.
The people there were wonderful. They did such an excellent job on our nails! I recommend them highly!!
Best nail salon in Jackson County! Great attention to detail and service. Custom design, a lot of options! Fourth of July nails in photo with color change gel, sugar scrub and foils.
Only gave one star bc I have to in order to review. This was the worst pedicure experience I have ever had. Please dont go there!save yourself risk of infection and a eholr lot of pain. Less than 24 hours ago I got a pedicure in which the lady butchered both of my big toes. She claimed to have cut out an ingrown toenail on both toes when she in fact cut my SKIN straight down my nail. One of the toes has throbbed and oozed since. There was some obvious quarrel between her and the guy that did my sisters nails when it occurred. She wanted to continue digging with a tool when I sternly was telling her "okay that hurts". My advice, do not go there!
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Royal Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Checks
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 07:30 PM |
| Sunday | 02:00 AM - 06:00 PM |
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