Quick Facts About Ruby Nails
Ruby Nails Place is a nail salon that seems to have both positive and negative aspects based on the comments provided. In order to evaluate the strengths and weaknesses of the salon, it is important to analyze the various experiences shared by customers.
Starting with the strengths, it is evident that the salon has a beautiful shop and provides an excellent service to some customers. One customer mentions that they had the whole place to themselves, which made their experience more enjoyable. This suggests that the salon values customer satisfaction and is willing to accommodate their needs. Additionally, another customer highlights that they received a safe and wonderful job despite informing the salon about being diabetic. This shows that the staff at Ruby Nails Place take their customers' concerns seriously and prioritize their well-being. Moreover, there is a positive comment about a specific nail technician, Kim, who is described as amazing and produces high-quality work. This indicates that there are skilled individuals employed at the salon who are capable of delivering satisfactory results.
However, alongside the positive feedback, there are also several negative experiences that shed light on the weaknesses of Ruby Nails Place. One recurring complaint revolves around the poor application of gel polish. One customer mentions that their nails were splattered around the edges, and despite requesting for it to be redone, the end result was still unsatisfactory. This suggests a lack of attention to detail and a potential lack of skill in the application of gel polish. Another customer elaborates on this issue, stating that their gel manicure was the worst they had ever received. They mentioned different lengths and shapes of each nail as well as the presence of nail polish on their fingers. This indicates a lack of precision and overall poor execution in providing manicure services.
Another significant weakness highlighted in the comments relates to customer service. One customer mentions that their cuticles were not properly attended to during the manicure, and the technician seemed annoyed when trying to fix it. In another instance, a customer had a negative experience with a quite rude technician during a pedicure. They describe being argued with and experiencing painful toe cutting, which even resulted in a cut on their toe. The customer also mentions inappropriate behavior by the technician, as they yelled at them for taking off shoes that were not comfortable. These incidents indicate a lack of professionalism and poor customer service skills from certain staff members.
Furthermore, there is a complaint about potential racial discrimination towards black customers. One customer expresses concern that the staff speaks in their native language, assuming that the customer does not understand, and makes derogatory comments about black customers. This accusation, if true, suggests discriminatory behavior and a lack of respect towards customers, which is a severe weakness and can result in a negative reputation for the salon.
In conclusion, Ruby Nails Place has both strengths and weaknesses based on the comments provided. The salon seems to have a pleasant ambiance and some capable nail technicians, as mentioned in positive feedback. However, negative experiences indicate issues with the application of gel polish, inconsistent service quality, and potentially discriminatory behavior towards certain customers. It is important for the salon to address these weaknesses in order to improve customer satisfaction and maintain a positive reputation.
Best TL Reviews
I have bad cuticles, so the actual manicure was not good. I could deal with that, but the application of the gel polish was ridiculous. I told her I didn’t like it, so she kept trying to file away the polish that was splattered around the edges. Asked to re-do, and it was just as bad.
Mgr told me to come back to have fixed, which I did. Much better, but the lady who fixed kept sighing like she was annoyed to have to re-do my manicure. I will not be returning. Beautiful shop though.
Excellent service! They stayed open for us, so we had the whole place to ourself! Nice treat!
This is a great place.. I love the service here. I sent a pic of my daughter nails. First time she got her nails and pedicure and now she loves it. The service is great. Prices are like their competitors. I informed them I am a diabetic they appreciate being informed and they did a wonderful safe job.
I had a great experience at this nail salon didn't have 2 w8 extremely long in spite of the holiday. The price was reasonable plus my tech was fun 2 chat with during my pedicure
I get gel manicures regularly and this was by far the worst gel manicure I have ever gotten. There was nail polish on my fingers, and they did not cut and file my nails to make them look even. Each nail was a different length and shape. Worst manicure ever!
This place is terrible! Went there last Friday and the lady that did my toes was extremely rude. She argued with me about gel polish and then was very rough cutting my toenails. She actually cut my toe and didn’t even say she was sorry. Then when I left she put those floppy big shoes on me that never work. I tried my best to be careful in them but it messed up my big toe. I took them off when I sat down to avoid messing the others up and she then saw that my big toe was messed up. She proceeded to yell at me asking me why I took those shoes off. There were lots of other issues but too many to add here. I posted this earlier and it looks like it was deleted. Very unprofessional and I will not be back. I usually never complain about anything… I'm a tipper and it was hard to leave one with her. Also some horrible complaints on YELP about this place. Look at reviews before coming here!
Kim is AMAZING!!! I am so in love with my nails! The shape,quality, literally EVERYTHING!!! I would definitely recommend her hands down! She’s the sweetest! ❤️
Kim is now located at 1178 Highway 155 South, McDonough, GA 30253
Black customers be warned. They will talk about you, if you decide to leave as oppose to waiting to be served over an hr. Black customers are the bulk of their clients in every industry. But they will talk in their native tongues, thinking you don't know what they're saying. Can't recommend.
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Ruby Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
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Location
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