Quick Facts About Ruby Nails & Spa
Strengths:
1. Excellent customer service: Many customers praised the staff for their patience, attention to detail, and ability to meet their specific requests. The staff ensures a comfortable and enjoyable experience for the customers, particularly when it comes to first-time visitors or children.
2. Attention to detail: Several customers mentioned the staff's ability to pay attention to detail, especially when it comes to nail designs. The 3D flowers and overall attention to detail received positive feedback from customers who appreciated the creativity and precision.
3. Affordable prices: Some customers mentioned that the prices at Ruby Nails & Spa were reasonable and affordable. With a range of services such as nails, eyebrows, and pedicures, customers felt they were getting value for their money.
4. Fast service: Multiple customers mentioned that the salon provided quick service with minimal wait times. This efficiency is a positive aspect for those who value their time and appreciate a timely salon experience.
Weaknesses:
1. Inconsistent quality: Several customers reported inconsistencies in the quality of their nail services. Some customers had a positive experience, while others encountered issues such as lumpy acrylic nails, bleeding nails, or inconsistent nail polish prices. This inconsistency suggests a lack of training or standardization among the staff.
2. Lack of transparency in pricing: Some customers complained about the staff charging different prices for the same service or not honoring the prices listed on the wall. This lack of transparency can lead to confusion and frustration among customers who expect consistent pricing.
3. Lack of communication regarding staff changes: A customer mentioned that they were not informed about a staff member named John leaving the salon. This lack of communication can create a sense of mistrust or frustration among customers who may have built a rapport with a specific staff member.
4. Limited expertise: While some customers praised the staff for their skills, one comment mentioned that only one person could do their nails properly. This indicates a potential lack of expertise or training among the staff, which could result in inconsistent experiences for customers.
Overall, Ruby Nails & Spa has strengths such as excellent customer service, attention to detail, affordable prices, and fast service. However, weaknesses include inconsistencies in quality, lack of transparency in pricing, lack of communication about staff changes, and limited expertise among the staff. These weaknesses need to be addressed in order to improve the overall customer experience and satisfaction.
Best TL Reviews
Got my nails done by this place today and they did an awful job, I constantly had to keep telling the guy doing my nails what was looking bad and before he even did the acrylic I had him take off the set I currently had. Instead of soaking them off he ripped them off and 3 of my nails were bleeding, he also had patches in my acrylic nails so it was not smooth, but lumpy then charged 55$ for them. I will not be using this place again and I do not recommend it to people.
I brought my daughter here for her first nail salon experience and she did great. The lady was patient with her and fixed some of the paint my daughter messed up before they were even dry. I myself got a gel acrylic set and the gentleman did a great job. I gave him a picture for reference and he matched the colors almost perfectly. Our total was less than 60$ I will be going back in the future.
Only one person in there can do my nails nice and each time I go she charge me something different. For gel polish is supposed to be $15. I went in there and got my toes polished but they charge me $25 if you look on the wall, they have the prices, but they never charge you was on the wall at this point. I’m tired of it. I spent too much money with them faithfully to be cheated. You can’t take out your own tip that’s for me to give you if you deserve it. They won’t tell me where John went and I get it because I would never come back. Also, when I get a pedicure, I never get nails on my toes so there’s no reason for my pedicure prices to change.
My first time visiting today & I will definitely be back !! I loved the atmosphere, they got me in and out , & I got a little hand massage . I loved it & my nails !
Ruby and Mary always get me right! I highly recommend Ruby's nails. I always want some crazy design and I haven't been dissatisfied yet! I absolutely love the 3d flowers and the attention to detail.
Great place. They did a very good job. I got my eyebrows done and my nails done. They were fast and barely any wait. Very affordable both for $70. I got my a pedicure also. I love this place so much. They are so amazing.
Every time I go there they take they’re time with my toes and nail. They all was do a good job on my toes and nail and they always give me what I ask for.
The lady that works there is so good with doing pedicures she is the best best
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Ruby Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
How to go there
Location
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