Quick Facts About Salon Madrid
Strengths:
1. Excellent hair color services: The commenter mentions that Cat has been doing their hair color for 8 years and always does a perfect job. This indicates that Salon Madrid has skilled stylists who specialize in hair color services and consistently deliver high-quality results.
2. Professionalism: The commenter notes that Cat is always professional and good at her job. This suggests that the salon has a culture of professionalism and ensures that their stylists maintain a high standard of work.
3. Accommodating last-minute appointments: The commenter mentions that they were able to get an appointment last minute due to a cancellation. This shows that Salon Madrid is flexible and willing to accommodate their clients' needs, even with limited availability.
4. Clean and well-maintained salon: The commenter states that the salon was very clean. This implies that Salon Madrid prioritizes cleanliness and creates a pleasant and hygienic environment for its clients.
5. Skilled stylists: The commenter's experience with Linda indicates that she is skilled at cutting hair quickly and accurately. This suggests that Salon Madrid has stylists who are proficient in various cutting techniques and can deliver desired hairstyles efficiently.
6. Improved hair texture: The commenter mentions that their hair looks fuller and feels lighter after the cut. This demonstrates that Salon Madrid has stylists who can analyze clients' hair types and provide cuts that enhance texture and volume.
7. Positive customer testimonials: Multiple commenters express their satisfaction with their haircuts and recommend the stylists at Salon Madrid. This indicates that the salon has a reputation for delivering great results and has a high number of satisfied customers.
Weaknesses:
1. Unprofessional behavior: One commenter expresses disappointment in the salon's unprofessionalism, specifically mentioning a mute employee who allegedly mishandled their hair. This suggests that the salon may have issues with employee behavior and customer satisfaction.
2. Lack of responsibility: The same commenter accuses Salon Madrid of not owning up to their mistakes and blaming the customer instead. This implies that the salon may have poor customer service and conflict resolution practices.
3. Limited availability: The commenter who needed a last-minute appointment suggests that Salon Madrid may have limited availability, potentially making it difficult for some clients to schedule convenient appointments.
4. Lack of communication: The commenter who had a negative experience states that the mute employee did not understand their specific requests. This indicates that there may be issues with communication between stylists and clients, potentially leading to unsatisfactory results.
5. Risk of aggressive behavior: The same commenter alleges that the mute employee aggressively held them down after cutting off more hair than requested. This highlights a potential safety concern and suggests that Salon Madrid may not have proper protocols or training in place to handle such situations.
In conclusion, Salon Madrid has several strengths, including skilled stylists, excellent hair color services, professionalism, and accommodating last-minute appointments. However, there are some weaknesses that need to be addressed, such as issues with unprofessional behavior, lack of responsibility, limited availability, and potential communication and safety concerns. The salon should focus on addressing these weaknesses to ensure a consistent and positive experience for all customers.
Best TL Reviews
Cat has been doing my hair color for about 8 years and does a perfect job! She is always professional and is good at her job! I highly recommend her!
I called last minute and was able to get in due to a cancellation. The salon was very clean and I believe my stylist was Linda. I asked her to cut long layers in my hair with long curtain bangs. I have never had someone cut my hair so fast and accurate! I was really nervous because I saw her cutting so fast and I saw all of my hair falling to the floor, but it was exactly what I wanted. My hair looks fuller, but isn't as heavy (I would get headaches from putting my hair into top knot buns due to the weight). My hair is very bouncy and I get a lot of compliments! Very well done.
NIKKI IS THE BEST !! ALWAYS HAPPY WITH MY HAIR..????????♀️
Linda previously from magic salon is terrific in Rancho Cucamonga . So glad we were able to find her. She is quick and is able to do your hair exactly how you want it. Recommend her highly for any color and cut.
Honestly, please don't go here. This place is unprofessional. They do not handle the customers properly. There is a mute guy working there, but he needs to not be there before he messes up someone else's hair. This place knows what I'm talking about. You did not own up to your mistake, instead you blamed your customer. But your customer texted your mute guy a specific message of what was wanted, and even yelled for help when she was trying to stop him from cutting off anymore hair. You are in denial about your mute employee aggressively holding down your customer after he cut off way more than just "3 inches". I am disappointed by your work ethic.
Great cut, excellent experience even made my appointment on line easy-peasy, I totally recommend
Salon Madrid is a cozy, clean salon with excellent customer service. Due to my lack of planning, I was in need of a last minute wash/blowout for my daughter on a super busy Saturday. Lisa saved the day! she squeezed us in and did a fantastic job on my daughter's sometimes difficult hair. She made it to the wedding on time looking great!
Nicole takes pride in her work and it shows. I love my highlights my hair looks amazing. I highly recommend her to anyone who wants to look fabulous. Book your appointment with Nicole you won’t regret it
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Salon Madrid Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Saturday | 08:00 AM - 03:00 PM |
| Sunday | Closed |
How to go there
Location
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