Quick Facts About Solar Nails & Hair
Solar Nails & Hair place has received a range of comments from customers, highlighting both strengths and weaknesses of the establishment. Overall, the majority of comments are positive, emphasizing the welcoming atmosphere, excellent customer service, and high-quality treatments. However, there are also a few negative comments that address poor customer service and some issues with communication.
Starting with the strengths, many customers praise the welcoming and friendly atmosphere at Solar Nails & Hair place. They describe the staff as nice, polite, attentive, and professional. This positive atmosphere creates a comfortable environment for customers and makes them feel valued and appreciated. The fact that the staff greets customers by name and says goodbye upon leaving further adds to the welcoming ambiance and personal touch.
Customers also mention the excellent customer service they received at Solar Nails & Hair place. One commenter notes that they received a phone call 10 minutes before their appointment to confirm that they were on their way. This attention to detail and communication helps to ensure that customers feel taken care of and that their time is respected. Additionally, other customers mention that the staff was diligent in following Covid guidelines, such as taking temperatures, using partitions, and requiring hand sanitizer upon entry. This commitment to health and safety is an important strength, especially during the current pandemic.
The quality of the treatments at Solar Nails & Hair place is also highlighted as a strength. Customers mention that their pedicures were thorough, gentle, and precise. They appreciate the attention to detail and the careful treatment, particularly when dealing with sensitive nerves in the feet. Furthermore, customers note that their nails look beautiful and that the prices are great. This combination of high-quality treatments and reasonable prices makes Solar Nails & Hair place an appealing option for many customers.
Another strength of Solar Nails & Hair place is the cleanliness of the establishment. Customers mention that the salon is super clean and that the staff takes measures to ensure hygiene, such as temperature checks and hand washing protocols. This commitment to cleanliness is essential for any salon, as it reassures customers that their health and safety are a priority.
Turning to the weaknesses that have been highlighted in the comments, one customer had a negative experience with the staff. They note that despite initially being greeted nicely, the staff became rude and displayed a poor attitude. This particular customer felt disrespected when the staff disregarded their request for a particular service. Additionally, the customer felt that their hand was handled roughly when they attempted to correct a mistake. This incident demonstrates a lack of customer service skills and poor manners, which are important areas for improvement.
Another negative comment mentions that the staff did not provide the customer with color options without an additional cost. This lack of transparency and additional charges can be seen as a weakness, as customers prefer to be informed about any extra costs upfront rather than being surprised later on.
In conclusion, Solar Nails & Hair place has several strengths, including a welcoming atmosphere, excellent customer service, high-quality treatments, and a commitment to cleanliness and Covid guidelines. However, there are also some areas for improvement, such as addressing issues with customer service and ensuring transparent communication about any additional costs. Overall, the positive comments outweigh the negative ones, suggesting that Solar Nails & Hair place is a reputable and popular salon.
Best TL Reviews
Very welcoming and such a nice atmosphere. Everyone is so nice and took great care of us. It was a great first experience and would recommend it to all, it's worth the drive if you are not in West Sacramento!
This is the best pedicure experience I’ve ever had. I made an appointment the day before. 10 minutes before my appointment, they called to check that I was en route. When I walked it, I was greeted by name by almost every walker in the shop. They escorted me to a pedicure station that was already set up and immediately started. The owner made sure I was comfortable, checked on me multiple times and brought snacks through the shop. My pedicure tech was kind, patient and thorough while still getting me out in about an hour. That included a hot stone massage! The price was very reasonable and I will always come here whenever I am in town! Thank you!!
I went here when they first opened they was nice but it was all a front! I came back cause I had good time at their opening but when I first walked in they was rude off the bat. I greeted them with a smile they just discarded that and replied what do you want . So I told her I wanted a short full set with regular paint it was 4pm 2 customers & she said no . So I replied you only have 2 customers . She then sighed and was like alright I’ll do it . As I’m picking my colors cause I’m always picky so I asked her what color you prefer she said it doesn’t matter then asked me to pay with an attitude. So I picked to colors. She said extra cost. I said no problem. I told her the fingers I want the different color on ( cause I always get one finger a different color) she still put the color on the wrong finger . When I went to correct her she threw my hand down & called me difficult. I just got up & left . Poor customer service, poor manners , just bad business
Solar Nails is by far the best nail salon I have ever been to. Everyone was super nice, polite and professional. They are also diligent about following Covid guidelines.
By far, one of the best pedicures I've ever had. I was greeted by name, my tech was precise and gentle given my sensitive nerves in my feet. Will definitely be back.
Excellent experience from the moment they took my appointment on the phone til the time I left. All the staff were nice and attentive. My nails look beautiful . The prices are great! Overall great experience!!!
Annette has been doing my nails for years and used to do my mom we've known them for 12 years 13 years this place is great all around! I especially love the fact when you walk in there everyone turns to greet you who work there and they all say goodbye when you leave. Walk ins welcome, and scheduling an appointment is probably better since they are a very busy salon...
Super clean, fantastic service does temperature checks and has partitions. Requires hand sanitizer upon entry. Then directs you to wash your hands. Great massage chairs. Definitely recommend.
Place Pictures
Solar Nails & Hair Info
Amenities
Health & safety
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Appointment required
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Mask required
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Temperature check required
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Staff wear masks
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Staff get temperature checks
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Planning
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Appointments recommended
Payments
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Cash-only
Today
Opening Hours
| Monday | 09:30 AM - 06:30 PM |
|---|---|
| Tuesday | 09:30 AM - 06:30 PM |
| Wednesday | 09:30 AM - 06:30 PM |
| Thursday | 09:30 AM - 06:30 PM |
| Friday | 09:30 AM - 06:30 PM |
| Saturday | 09:30 AM - 05:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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