Southern Paws Dog Grooming & Spa

+1 706-937-8682

5287 GA-151, Ringgold, GA 30736 United States of America

Open Today: Closed

Quick Facts About Southern Paws Dog Grooming & Spa

Southern Paws Dog Grooming & Spa has received a range of feedback from customers, highlighting both strengths and weaknesses of the business. In this analysis, we will explore these comments and evaluate the overall strengths and weaknesses of the establishment.

Starting with the strengths, several comments commend the quality of service provided by Southern Paws Dog Grooming & Spa. Customers mention that their dogs come out looking handsome and happy after each visit. This suggests that the groomers are skilled in their craft and are able to meet the grooming needs of various breeds. The fact that one customer specifically requested a unique giraffe dye for their goldendoodle and was satisfied with the outcome demonstrates the groomers' versatility and attention to detail.

Additionally, the professionalism and kindness of the employees are highlighted as strengths. Customers have consistently mentioned that they appreciate the friendly and caring attitude of the staff members. A positive, welcoming environment is essential for both the pets and their owners to feel comfortable during the grooming process. Effective communication is also highlighted as a strength, indicating that the staff are helpful and responsive to customer inquiries and requests.

Another strength mentioned is the facility itself. Customers mention that the facilities are nice and that they were able to wash their other pets in addition to getting their dogs groomed. This suggests that Southern Paws Dog Grooming & Spa provides a convenient and well-equipped space for pet owners to take care of their animals' grooming needs.

However, there are also some weaknesses highlighted by customers. One recurring concern is the inconsistency of the grooming service provided. One customer mentions that their poodle's haircut was very uneven, and the ears were not properly attended to. Another customer also raised the issue of their pet having areas that were too close to the skin, necessitating a redo that they were reluctant to undergo. These comments indicate that there may be some inconsistency in the skill level and attention to detail among the groomers employed at Southern Paws Dog Grooming & Spa.

Another weakness identified by customers is the issue of inaccurate posted hours. One customer mentions that the business takes walk-ins but closes earlier than advertised, causing frustration for customers who make the effort to visit during the expected operating hours. This suggests that the owners should make sure that their posted hours are accurate and adhered to in order to avoid inconveniencing customers.

Price is also mentioned as a weakness. One customer feels that the prices are too high, especially considering the quality of the grooming service received. This indicates that Southern Paws Dog Grooming & Spa may need to reconsider their pricing strategy to ensure they are offering a fair value for the services provided.

Another concern raised by customers is the lack of accountability exhibited by the owner when responding to negative reviews. Several customers mention that the owner is defensive and does not acknowledge or apologize for any shortcomings highlighted by customers. This suggests a potential weakness in customer service and indicates that the owner could benefit from adopting a more empathetic and customer-centric approach in their response to reviews.

In conclusion, Southern Paws Dog Grooming & Spa has several strengths, including skilled groomers, a friendly and professional staff, and a well-equipped facility. However, weaknesses such as inconsistent grooming service, inaccurate posted hours, high prices, and a lack of accountability in responding to negative reviews have also been identified. It is important for the business to address these weaknesses in order to maximize customer satisfaction and loyalty.

Best TL Reviews

Our Portuguese Water Dog loves it here!! He has gotten the full groom + retriever clip 4-5x from here now; he is always handsome & seems genuinely happy with each experience. We are very pleased with the professionalism and kindness expressed by all employees that we’ve encountered with each appointment. Communication has been wonderful as well.

They did a great job. We done a walk-in after my other groomers cancelled on me. Cookie won’t hardly sit still for pic.

They do a good job of trimming a dog's toenails, but their posted hours are not right. They take walk ins but close early, so that's frustrating when you drive 10 miles to get there 30 minutes before they're supposed to close & you find they're already closed. Grrr. Like today, Wednesday, when I got there at 5:30 & they're supposed to be open until 6:00.

This business is lucky to get 1 star scheduled weeks in advance we 5 min late into the 15 min window we are given to meet our appt time once arrived we were not informed to bring rabbis paperwork so we left, my wife called immediately to offer to email and then was told we were almost to the 15 min mark and on THEIR ERROR WOULD NOT TAKE OUR DOG FOR THE SCHEDULED APPT. IM AM SO TIRED OF THE INCOMPETENCE OF BUSINESSES NOW DAYS. ADMIT YOUR ERROR AND DO THE RIGHT THING!!!

I took both of my goldendoodles here. I thought it would be fun to dye one of them to look like a giraffe. Southern paws surpassed my expectations. They were so sweet and kind. They did a wonderful job on my babies. Highly recommend!

This is the worst groom my toy poodle has ever had. It's very uneven. I specifically asked for his ears to be plucked because he is a poodle! Ears weren't touched and were not even clean! He is groomed every 6-8 weeks and I decided to give them a try, I so regret it. His claws were so sharp from being cut that a had to take an emery board to them. I called and spoke to the manager and she gave the excuse that a new groomer did him. My response was why were they not checking behind a new groomer to make sure she is doing what she should?They offered to redo him, but he has so many areas that are way too close to his skin, therefore he would need to be cut too close. Also, he was there from 9:30 and I was finally called at 3:25. Why would I put him through that again? I wasted $60 for services he didn't even get.

They were great with cutting Ollie's hair!! The facilities are nice and we were able to wash my other puppy poppy! They both came out looking great!!

The staff is nice, but prices are too high in my opinion. A 15-20 lb. "starts at" $60 for a bath and haircut, and they request a tip as well. The last time, my pet had large areas in his hair, around his neck, that were uneven. For that price, I'd expect a better job. Unfortunately, this is the only place in Ringgold now. I've also read several other reviews, and noticed that even in fault, the owner will not except or apologize, as if the customer is always in the wrong when receiving an unflattering review. I also expect to be in the wrong upon the owners reply. I may possibly use their service again, but I will pickup my pet instead of my wife. So I can point out any poor trims covered by a bandana. If there are none, I will update this review immediately to a more positive one.