Quick Facts About Star Nails & Spa
Strengths of Star Nails & Spa:
1. Modern and clean: Customers appreciate the modern and clean atmosphere of Star Nails & Spa. The salon maintains a high standard of cleanliness, which contributes to a positive experience for customers.
2. No fumes: This is a significant strength as many customers express concern about the strong chemical smells associated with nail salons. Star Nails & Spa ensures a fume-free environment, making it a more pleasant place for customers to visit.
3. Excellent pedicure and massage chairs: Customers rave about the quality of the pedicures and the comfort of the massage chairs at Star Nails & Spa. This shows that the salon prioritizes customer satisfaction and provides a relaxing experience.
4. Disposable liners: The practice of changing out disposable liners for each customer indicates a commitment to hygiene and the prevention of fungus or infections. Customers appreciate this precautionary measure and feel safe dipping their toes in the salon.
5. Gentle and professional service: Multiple customers have praised the staff for their professionalism and gentle approach during treatments. This demonstrates that the technicians are skilled and attentive to the needs and comfort of their customers.
6. Friendly and welcoming owner: Customers mention that the owner of Star Nails & Spa is friendly, greets them personally, and provides a welcoming environment. This personal touch helps create a positive impression and fosters loyalty among customers.
Weaknesses of Star Nails & Spa:
1. Appointment delays: Some customers have complained about being unable to be seen at their appointment time. This has happened more than once, and the lack of communication or notification about delays is frustrating for customers. It suggests that the salon may struggle with managing and sticking to their appointments.
2. Inconsistent customer service: A few customers have experienced disappointments with the customer service at Star Nails & Spa. Complaints include technicians switching appointments or missing scheduled appointments altogether. This inconsistency reflects a lack of attention to detail and could lead to a negative customer experience.
3. Lack of availability of preferred technicians: Some customers have expressed frustration when their preferred technicians are not available for appointments. This indicates a lack of organization and coordination within the salon, potentially causing inconvenience and dissatisfaction for customers.
4. Lack of rush: While it can also be seen as a strength, some customers have mentioned that services at Star Nails & Spa take longer due to the lack of rush. While this may result in thorough treatments, it can also lead to longer waiting times for customers and inconvenience for those who want quicker services.
In conclusion, Star Nails & Spa has several strengths, including a modern and clean environment, fume-free atmosphere, excellent pedicure and massage chairs, and a commitment to hygiene. The salon also boasts skilled and gentle technicians, a friendly owner, and a loyal customer base. However, the weaknesses of the business lie in appointment delays, inconsistent customer service, lack of availability of preferred technicians, and longer service durations. These weaknesses should be addressed to ensure a consistently positive experience for all customers.
Best TL Reviews
Modern, clean, no fumes! ! ! Excellent pedicure and massage chairs and safe from fungus because they change out disposable liners each and every time. It's the only place I'll dip my toe.
I‘ve been to this establishment a handful of times. Today, yet again, after making an appointment, I was unable to be seen at my appointment time. This is the second time this has happened. This spa will no longer get my business! It’s frustrating when you make an appointment and then you sit and wait there without even giving a heads up that they’re running behind. How long is someone expected to wait when they’ve make an appointment?
Little frustrated with the customer service here. I specifically requested a certain tech for an appointment I made 1 week ahead of time. I get there for first morning appointment and someone is sitting in my nail tech's chair. She bumped me to a random technician so she could help this woman instead. While I was there, a woman came in for a waxing appointment she made with a certain person. She gets there, and that person is not even there. She complained this has happened multiple times. Obviously this salon doesn't care about appointments, so don't be surprised if you have to wait an hour or don't get the person you made an appointment with.
This is my first time here. Sonny did my pedicure. This has been a wonderful experience. One of the best I've had. He is gentle, articulate and friendly.I will absolutely be back!
Very clean and professional, have been trying to find a great place in the to varies Mount Dora area and this is the place to go. We’re very gentle and did not make my toe her after going through and getting my ingrown toenail out. Massage you for a long time and overall great service and a very relaxing experience. The owner was super nice greeted us, gave us water, and helped us find a color that we would like. We will definitely be coming back!
Came in as a walk-in, needed a new look and a fix because I tried to remove the previous job on my own. Sonny was quick and professional. Meticulous. I will be coming back when I grow these out (no more at home jobs)
Salon itself was very clean, well lit, and had a great relaxing vibe!
I love Sonny and Denise, they have a very clean calm nail salon. I was there the day they opened and have been going to Star Nails since. Susan is very good, acrylic, dip and gel. Jenni is so sweet and does a very good pedicure. You won't be disappointed. If you are looking for a professional and clean salon you should try it!
I love Star Nails. Always top notch!! Extremely clean. Always friendly and have great staff that doesn’t hardly ever change- which says a lot about a business in itself. I’ve been going to Sonny and Denise for many years and by far always meet my expectations. Also- they are never rushing so no matter what service I get they always do a great job!!! Atmosphere is relaxing and decorated so nicely. Oh and can’t forget they have great pedi chairs!
Star Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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