Quick Facts About Star Nails
Star Nails has both strengths and weaknesses based on the comments provided. One strength of Star Nails is their ability to make customers feel comfortable and provide a positive experience. Jimmy, Amy, and Nina are praised for their accommodating nature and the care they put into their work. This positive experience is likely to encourage repeat visits from satisfied customers.
Another strength mentioned by a customer is the durability of the nails. Despite not turning out exactly as desired, the nails are described as lasting well and being durable. This indicates that Star Nails uses quality products and techniques that result in long-lasting manicures.
However, there are several weaknesses that are highlighted in the comments. One common complaint is the long wait times. Multiple customers mention that they experienced long wait times, which can be frustrating for customers who may have made appointments and expected more efficient service. This is an area where Star Nails could improve by managing their appointments and staffing more efficiently to reduce wait times.
Customers also express dissatisfaction with the prices at Star Nails. One customer mentions that the prices seem to be raised frequently, with the cost of a set of nails increasing from $60 to $75 within a month. Another customer finds the prices to be high and not worth it. This suggests that Star Nails may need to reconsider their pricing strategy to ensure that customers feel they are getting value for their money.
Another weakness is the inconsistency in service quality. One customer mentions that their nails did not turn out as desired, while another customer experiences mixed results with their nails. This indicates that there may be a lack of consistency in the skills and techniques of the nail technicians at Star Nails. This may be addressed by providing more training and ensuring all technicians are capable of meeting customer expectations.
Some customers also mention issues with communication and professionalism. One customer mentions that a technician did not ask if they liked the nails or listened to their requests for shorter nails, leading to dissatisfaction. Another customer mentions feeling rushed during the appointment and not being informed about changes in pricing or services. These comments suggest that there may be a need for improved communication and customer service skills among the staff at Star Nails.
It is worth noting that there are positive comments regarding the staff, such as the technician being nice and asking for feedback, as well as the gratitude expressed by a customer who had a satisfactory experience. These positive interactions can be seen as a strength and may contribute to building customer loyalty and positive word-of-mouth.
In conclusion, Star Nails has strengths in terms of providing a comfortable and positive experience for customers, as well as offering durable nails. However, there are weaknesses in terms of long wait times, inconsistent service quality, high prices, and issues with communication and professionalism. By addressing these weaknesses, Star Nails can improve their overall customer satisfaction and reputation.
Best TL Reviews
Jimmy, Amy & Nina ❤️ thank you for accommodating me & my girls this evening!! We will be back! You made us feel comfortable and we loved the entire experience. You did amazing work and showed you care and that’s very respectful!
When I called the lady was very nice but when I got there I got seated with this guy, I don’t know his name but he wasn’t very friendly didnt really talk and hardly asked if I liked it I wanted them shorter but he just kept going. He took his time which was nice but they still didn’t turn out good not the shape or length I wanted. He also drilled at my fingers so long the skin by my cuticles started to bleed. At the end me and my friend were practically demanded to give a tip. Definitely not worth it.
Wait times were very long today. Tips are not even and dots are thick. Prize was high as well. Wouldn't recommend. "Professional " looks like home made.
I did like my nails but this place is pretty expensive lol it seems like verytime I come in they prices are raised last month I got almost the exact same set of nails for 60$ which I already was like haha… ok… but today it was 75$ which is just ridiculous lol anyways here’s my nails
Edit for today** 04/03/2022
This is not my first choice for nails But I needed to get them done today so I didn’t expect amazing results since my last time here was not super good however my nails don’t look horrible but they could have been done much better although the guy was very nice and asked how I liked them but he was also rushed there was only two people working and they had lots of people needing stuff done.
But he charged me $60 I paid $5 tip
For a full set I’m not sure if they changed their prices with the economy or not but that is way more then what I usually pay for a full set! usually I pay 45 +5 tip for a full set especially a simple set like I got.
This place is good if you are in a pinch and need a set done but definitely ask about price first
I asked for square and they are very close but not precise, again I don’t hate them but I don’t love them either especially for the price and I was fully aware that I would not get super super on point nails
I hope they can get more techs in to work so that they can spend more time on each client to do the best job possible ❤️
I’ll place photos down below ????????
My nails did not turn out the way I wanted , but they did a good job. The nails are durable and last well
Besure to speak if you don't like something very sweet workers
Went to get a gel manicure, and the final result is pretty good!! Only issue is they used a drill to remove soft gel from my nails, which was unnecessary and left my nails a bit sore.
Confusing to find since they changed their name from "cute nails and spa" to "star nails" and it doesn't mention that online anywhere...I set an appointment and was rushed into finding my color when I was told I had to pick from a different set of colors...turns out without asking I was switched to gel so there was a higher charge than expected. The entire process was VERY rushed and it truly shows. The acrylic doesn't even meet my cuticle line, it looks like they already need to be filled...Just sad. Not worth the $50 spent.
First off let me start by saying I’m a picky brat when it comes to my nails. I called and made an appointment with Nina because I had went to another salon in Waunakee and they butchered my nails. Nina took the time to take my nails off and give me a complete new set. Let’s be real they look absolutely amazing. I will never go to another salon again. Thank you so much ????????
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Star Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
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