Super Nail Spa

+1 423-248-3157

737 Cosby Hwy, Newport, TN 37821 United States of America

Open Today: -

Quick Facts About Super Nail Spa

Super Nail Spa has received both positive and negative comments from customers, providing insights into the strengths and weaknesses of the place. While some customers had a great experience and praised the quality of their nails, others had a more negative experience, highlighting issues with the quality of service and the skills of the staff.

Starting with the strengths, Super Nail Spa seems to excel in providing a high-quality nail service and a pleasant experience for many customers. Some comments mentioned that the salon did an amazing job on their nails, with customers loving the results. The positive feedback indicates that the salon has skilled technicians who are able to create beautiful nail designs and apply colors with precision. The comment about the nails lasting forever suggests that the salon uses high-quality materials and techniques that result in durable and long-lasting manicures.

Additionally, customers appreciated the friendly and gentle nature of some of the staff members. They mentioned that the man who worked on their nails was gentle and that the woman did an amazing job with the color application. Having gentle and skilled technicians is crucial in ensuring a comfortable experience for customers, especially during the nail application process.

Moreover, the salon offers pedicure services that seem to be well-received by customers. Many customers loved their pedicure experience and considered it a welcome addition to their day. This suggests that Super Nail Spa provides a relaxing and enjoyable pedicure service, which may include a range of treatments such as foot massages and exfoliation.

On the flip side, there are some weaknesses highlighted through the negative comments. One of the main issues mentioned by dissatisfied customers is the lack of skill and knowledge of some of the staff members. The comment about the nails being done poorly, similar to the work of a 6-year-old, raises concerns about the expertise and training of the technicians. It also questions the competence of the owners who were personally performing the nail services. This highlights a potential weakness in the salon's hiring and training process, as well as the overall quality control of the services provided.

Another weakness that emerged from customer feedback is the inconsistency in service. While some customers had a great experience, others expressed frustration and disappointment. For instance, one comment mentioned receiving hot pink nails instead of the requested natural color, and the application being uneven. This suggests a lack of attention to detail and a failure to fulfill customer preferences. Furthermore, the issue of time management was raised, with some customers mentioning the salon being slow in their services. Waiting for two hours and feeling that the staff did not care about their preferences indicates a lack of efficiency and customer service.

There are also specific complaints about the rudeness and roughness of the staff. One customer mentioned that a particular staff member was rude and rough while doing their nails. Another customer points out the lack of cleanliness as spare acrylic was wiped on reused paper towels. These negative interactions and hygiene issues reflect a weakness in the overall professionalism and customer service provided by Super Nail Spa.

In conclusion, while Super Nail Spa received some positive feedback regarding the quality of their nail services, these strengths are undermined by the negative aspects highlighted by dissatisfied customers. The weaknesses point to issues with the skills and knowledge of some staff members, inconsistency in service, inefficient time management, and rudeness. These weaknesses suggest a need for improvements in staff training, quality control, attention to detail, customer service, and hygiene practices. Addressing these issues could help Super Nail Spa to provide a more consistent and enjoyable experience for all of their customers.

Best TL Reviews

They did amazing in my nails I just love them

Loved my pedicure. I wasn't expecting to do my nails that day but it was a welcome addition to the day..

I have the best time and great nails

This is the worst place I have ever got my nails done at. I am 35 and have had my nails done numerous of times and when I got my nails done here it only lasted 2 1/2 weeks. There was 3 of us that got our nails done. I wanted mine dipped but they don’t know how to do that, they tried and it looked awful I had to go back the next day to get them shaved down because it was blobbed on like a little 6yr old did my nails. These are the owners doing nails and you would think they know what they are doing, but they don’t. I don’t even know how they are still in business. I got my daughters nails done and one of her nails fell off after A week and a half. Now pedicure wise the white girl did amazing she’s the best thing in that place. Worst money ever spent on my nails!!!!

Ask for natural color got hot pink basically and so uneven glue allover my hands waited 2 hour i wanted dip and got one coat of acrylic was in too big of hurry didn't care what I wanted

They did amazing on my nails. The man was very gentle when putting on the nails and the woman did an amazing job at putting on the color. They were very nice and definitely would suggest this place to get your nails done.

If i could give this ZERO stars i would. They are so slow with everything they do. Do not go to this place. The only good person there is the white girl that done my pedicure with the fluffy hair. She’s very nice while the man there was rude and rough while doing my moms nails as well as not getting a new paper towel to wipe the spare acrylic on.

The best nail salon in my opinion. My nails always look wonderful and they last forever. The staff there is always personable and amazing.