Tallywood Shopping Center

3319 Raeford Rd e, Fayetteville, NC 28303 United States of America

Open Today: -

Quick Facts About Tallywood Shopping Center

Tallywood Shopping Center, based on the comments provided, has a mix of strengths and weaknesses that contribute to the overall customer experience. In order to analyze these strengths and weaknesses in a comprehensive way, we will discuss various aspects of the shopping center including the Publix supermarket, the restaurant, and the overall atmosphere.

Starting with the strengths, the first comment highlights the cleanliness and organization of the Publix supermarket. This is a significant strength as a clean and well-organized store creates a pleasant shopping experience for customers. Additionally, the comment suggests that customers feel better taken care of in Publix compared to Walmart, which can be seen as a competitive advantage.

Moving on to the restaurant within the shopping center, there are multiple strengths mentioned. Firstly, there is praise for the biscuits, which are considered the best in town. This indicates that the restaurant has a specialized offering that is highly valued by customers. Moreover, the biscuit maker's willingness to help take orders despite the long lines shows a dedication to customer satisfaction. This additional effort to ensure correct and prompt orders is commendable.

Furthermore, a comment regarding the pharmacy and grocery store in the shopping center highlights their cleanliness and the professionalism of the employees. Cleanliness is an important factor for customers not only for hygiene purposes but also for overall impression and comfort. The professionalism of the employees, particularly in the seafood and deli departments, demonstrates that the staff is knowledgeable and skilled in their respective roles. This is crucial in gaining the trust and confidence of customers, especially when it comes to handling fresh food products.

Another strength mentioned is the exemplary customer service. This is valued by customers as it enhances their overall experience and satisfaction. Taking the time to accommodate customers and make them feel better about their purchase goes a long way in building loyalty and positive word-of-mouth.

Despite these strengths, there are also weaknesses mentioned in the comments. One customer expresses frustration in the inaccuracies of their order, having to repeat themselves multiple times before receiving the correct order. This indicates a breakdown in communication or training among the staff members responsible for taking orders. This can be a significant weakness as it can lead to dissatisfied customers and a negative reputation.

Additionally, a negative experience with the restaurant is highlighted in one comment. The customer received cold food, an incorrect order, and subpar quality in terms of taste and texture. This negative experience can be damaging to the reputation of the restaurant and the shopping center as a whole. The customer's attempt to contact the store for resolution was met with a disappointing response, which further exacerbates the negative experience.

Another potential weakness mentioned is the pricing of the food. While one comment states that the food is terrific, another comment suggests that it is expensive. This can be a drawback for some customers, as they may consider the prices to be too high compared to the perceived value of the food.

Finally, a comment mentions that some staff members are loud and boisterous. While this may not directly impact the quality of the products or services, it can affect the ambiance of the shopping center. Excessive noise and loud behavior during operating hours may be off-putting for some customers, especially those seeking a more tranquil and relaxed atmosphere.

In conclusion, Tallywood Shopping Center has various strengths and weaknesses that shape the overall customer experience. The strengths include the cleanliness and organization of Publix, the quality of the biscuits in the restaurant, exemplary customer service, and the professionalism of the employees in departments such as seafood and deli. On the other hand, weaknesses are evident in order inaccuracies, negative food experiences, potentially high prices, and some staff members being loud and boisterous. Addressing these weaknesses and reinforcing the strengths would be crucial in improving the overall customer experience at Tallywood Shopping Center.

Best TL Reviews

Top aufgeräumter Publix! Man fühlt sich da besser aufgehoben als im Wollmart.

Whenever the new person is taking the orders never gets it right. I have to repeat myself several times before she repeats back the correct order. Unfortunately, I still wind up with something missing...frustrating.

Absolutely the best biscuits in this town!! The biscuit maker even jumps in to help take orders in the restaurant because the line outside is wrapped around the building. She went out of her way to make sure our order was correct & delivered promptly

It took a grand total of one visit to ensure that I will never go back here in my lifetime. I was out and saw a small line with a ton of wait staff outside so I thought to myself I am hungry and this looks promising. So I ordered a Sausage and Egg biscuit, country fries, cinnamon swirl and a coffee. When I opened it up it was cold. It also was not a biscuit that I ordered but English muffin with chicken. My fries were soggy and muskie and the cinnamon roll was undercooked and doughy. The coffee is OK but everything else was a complete disappointment and disaster! It has been there for awhile so why it was so bad is beyond me. I called the store and the lady apologized and hung up. This was sad!

This grocery store and pharmacy is clean, ALL of the employees were very professional and knowledgeable about their craft. The seafood dept and deli departments in particular were phenomenal. Kudos to managment for a job well done.

Love this place, it's a bit pricey but the food is terrific!

I was pleasantly surprised by the staff's exemplary customer service. It was my first experience with this store but I truly appreciated the time the employees took to accommodate me & make me feel better about my purchase. I would recommend this Biscuitville to everyone.

Not great food BUT not ever bad.

Consistency is their key.

At Some locations though , staff is fairly loud / boisterous.

That should be saved for after hours. IMHO