Tires R Us Inc

+1 740-858-4525

22630 OH-73, West Portsmouth, OH 45663 United States of America

Open Today: -

Quick Facts About Tires R Us Inc

Tires R Us Inc. has a number of strengths and weaknesses that can be identified from the comments provided.

One of the strengths mentioned by multiple commenters is the wide selection of tires available at Tires R Us Inc. This is seen as a positive aspect of the business, as it allows customers to find the specific type of tire they are looking for. Having a diverse range of tires in stock can help attract a larger customer base and increase customer satisfaction.

Another strength highlighted in the comments is the honesty displayed by the employees at Tires R Us Inc. One customer mentioned that the mechanic at the shop diagnosed a problem with their car accurately and did not charge them for unnecessary services. This demonstrates integrity and builds trust with customers, which can lead to repeat business and positive word-of-mouth.

Price is another strength mentioned by some customers. They found Tires R Us Inc. to be reasonable in terms of pricing, especially when compared to other stores. Offering competitive prices can help attract price-conscious customers and create a competitive advantage.

Timely service is also highlighted as a strength by a few customers. They mention that Tires R Us Inc. was able to provide prompt service and get their vehicles back on the road quickly. Efficient service can lead to higher customer satisfaction and increased loyalty.

Despite these strengths, there are also some weaknesses that can be identified from the comments. One weakness mentioned is the slow service experienced by some customers. Although the employees were efficient once they started working on the vehicle, customers had to wait for a significant amount of time before any work was initiated. Slow service can lead to customer frustration and may deter potential customers from choosing Tires R Us Inc.

Another weakness highlighted in the comments is an incident where a customer was charged for an alignment service that was never actually performed. This shows a lack of attention to detail and raises concerns about the integrity of the business. Such incidents can damage the reputation of Tires R Us Inc. and lead to negative customer perceptions.

In addition, a customer mentioned that they had to wait for a long time for the installation of a single tire. Timely service is important for customer satisfaction, and delays in service can negatively impact the customer experience.

There were also a few comments about issues with the quality of the work done at Tires R Us Inc. Two customers mentioned experiencing problems with their valves after getting service at the shop. This raises concerns about the competence and attention to detail of the employees.

In conclusion, Tires R Us Inc. has several strengths including a wide selection of tires, honest employees, competitive pricing, and timely service. However, there are also some weaknesses including slow service, incidents of overcharging, and quality issues. Addressing these weaknesses can help improve the overall customer experience and enhance the reputation of the business.

Best TL Reviews

Great place the lady I don’t with was a delight helpful from start to finish first they have about every tire you could ever look for

Stay far away from these idiots. Somehow managed to charge me for an alignment that never happened. how did I find this out? I had an actual mechanic look, and my tie rods were completely shot. there is no way it could have been aligned without tie rods. liars, thieves, and idiots.

Very honest business. We had made an appointment there for an alignment. My daughter's car was shaking badly and someone had looked at it and thought having it aligned would fix it. The mechanic at Tires R Us had her describe what her car was doing and then asked if she minded if he took it for a ride. He took the car for a drive and then back to the garage to look at it. He then came out and told us what was actually wrong so we could take it to someone and have it fixed. Mind you, he could have did the alignment, took our money, and sent us on our way. However, he wasn't even charging us for the appointment and had told us what the actual problem was. Needless to say, we asked if they did the work that needed done. Thank goodness he did. We picked up the car yesterday and the shaking is gone. AND the bill was lower than his estimate. This is our second time using this shop and highly recommend their work. Honesty, fair prices, and friendly employees.

I came for two used tires, and they only had one. Then waited for close to 45 mins to an hour til they finally put it on

Great prices and timely service. Other stores had me waiting days to get a common sized tire that was flat. This store had me on the road again in less than hour for less than $100. Liked them so much we came back for tires on the other vehicles.

Good place get your tires pached!! Nice friendly people work there

Great place to get ur brakes and all done

They are pretty good on prices. And there service was slow first getting to you cause they were so busy but as soon as they started on your car it didn't take them long at all. All though I did go there for two new and two used tires and one valve. And ever since then if had two other valves that wasn't bad before I went over but was after I left. Which I think it was only cause there was only a few guys working and had soany customers to get through.