Top Nails

+1 334-687-2223

347 S Eufaula Ave #5, Eufaula, AL 36027 United States of America

Open Today: -

Quick Facts About Top Nails

Top Nails Place has a mix of strengths and weaknesses based on the comments provided. In order to analyze them thoroughly, we will break them down into different categories.

1. Customer Service: The comments highlight both positive and negative aspects of the customer service at Top Nails Place. On one hand, some customers appreciate the fast and friendly staff, mentioning that they felt welcomed and had a positive experience. This is supported by the comment about the nail technician doing a phenomenal job on the polish and blending damaged areas of the nails. Additionally, a customer mentions that the staff works efficiently without rushing through customers, indicating that they value providing good service.

On the other hand, there are complaints about the staff being in a rush and not taking the time to ensure customer satisfaction. Several comments mention issues with uneven nails, lumps, and bubbles in the polish. There are also concerns about the staff not asking for confirmation on the type of service desired, such as the use of powder instead of gel. This lack of attention to detail and failure to meet customer expectations are weaknesses in the customer service aspect.

2. Price and Value: Many customers comment positively on the reasonable pricing of Top Nails Place. They appreciate the fact that they did not have to pay a significant amount for the services provided. This indicates that the salon offers good value for the price and attracts budget-conscious customers. This can be considered a strength.

3. Quality of Services: The comments provide mixed feedback regarding the quality of services at Top Nails Place. Some customers are satisfied with their nails and mention that they look good. This suggests that the salon is capable of delivering satisfactory results. Additionally, a customer highlights the blending of damaged areas, indicating that the technicians possess skill and expertise in their work.

However, there are several complaints about the unevenness of the nails, the improper filing, and the lack of durability of the polish. These issues indicate a lack of consistency and attention to detail from the technicians. Consequently, this aspect of the salon can be viewed as a weakness.

4. Waiting Time: While Top Nails Place is described as quick and efficient by some customers, others mention having to wait for an extended period of time, despite having appointments. Waiting an hour for two pedicures and even longer for a gel manicure is seen as a negative aspect of the salon. This could be improved to enhance customer satisfaction.

Based on the analysis of the comments, it is evident that Top Nails Place has strengths in terms of pricing, customer service, and skillful nail technicians. However, it also has weaknesses related to rushed service, lack of attention to detail, and waiting times. In order to improve, the salon should focus on providing consistent service, ensuring proper communication with customers, and addressing any issues raised to enhance satisfaction and loyalty.

Best TL Reviews

Very very awful got a pedicure and still got dead skin on the bottom of my feet they were in s big rush on the polish they put on my toes I have a bubble on one in the polish and then I got a full set done there Un even I asked for gel since they was in such a rush they gave me powder and never asked me if I wasent it and charged me way $35 more dollars for something they chose and never asked me my nails are uneven they have lumps in them and bubbles in the polish and they don't give refund not even have but have me pay over $100

Fast and friendly staff. Walked in and within the hour had everything I needed to ensure that my daughters first time visit to a nail salon went without a hitch. She was super excited and it was the highlight of her day. Thank you!

The price was very reasonable !The nail tech did a phenomenal job on my polish, as well as blending damaged areas of my nails.

The techs work efficiently but do not rush through customers.

It was a nice experience, and I feel positive about recommending this nail salon.

Quick, cordial, and what I asked for! Will be going again.

My daughter and I come in often. We LOVE Mary! She is THE only one I will allow to do my acrylics and dip powder. I let the younger man there do my acrylics once, but I was not happy with the results. However, Mary and the two younger women (newer techs) are wonderful!!! Worth every penny :)

Nails look good. Reasonable pricing, and did not have to wait long.

My mother and I didn’t enjoy our visit... They seems like they were in a hurry, our nails didn’t come out the way we expected them to be. My nails were supposed to be gel they were uneven and not filed correctly. My moms nails were supposed to be gel also they weren’t dry liked they supposed to after being under the UV light. They will no longer getting our service again and this was our first time being there and we were not satisfied.

My toes are happy but we had appointments and still waited an hour for our two pedicures, even longer for a gel manicure. First place that didn't put a top coat on my pedicure, not sure how long the polish will last.