Top Nails & Spa

+1 407-530-5098

3065 Michigan Ave, Kissimmee, FL 34744 United States of America

Open Today: -

Quick Facts About Top Nails & Spa

Top Nails & Spa, based on the comments provided, has several strengths and weaknesses that can be identified.

Starting with the strengths, it is evident that the nail technicians at Top Nails & Spa have a high level of skill and creativity. Liz, in particular, is praised for her ability to listen to customer requests and create beautiful nail designs that perfectly compliment their ideas. This shows that the nail technicians are attentive to the desires of their clients and are able to deliver satisfying results.

Additionally, the comment from a customer who had previously struggled to find a good nail salon in North Carolina but was finally pleased with the service at Top Nails & Spa highlights the ability of the salon to deliver on customer expectations. This indicates that the salon has a strong record of customer satisfaction and has the capability to meet a variety of nail preferences and needs.

The positive feedback about the owner and the overall atmosphere of the salon also suggests that Top Nails & Spa excels in customer service. The customer who had a pedicure done by the owner describes it as a wonderful experience and highly recommends the family business. This indicates that the salon values creating a welcoming and friendly environment for customers, making them feel comfortable and cared for during their visit.

Another strength mentioned in the comments is the quality of the nail services provided. Customers report that their nails looked amazing after the service and that the lotions used during the treatments were moisturizing and pleasant-smelling. This suggests that Top Nails & Spa pays attention to detail and uses high-quality products to ensure customer satisfaction and comfort.

Moving on to weaknesses, one comment in Spanish expresses dissatisfaction with the salon's services. The customer describes their nails as thick and crooked, and when they expressed their disappointment to the owner, they received no response. This incident reflects poor communication and customer service on the part of the owner, as they did not address the customer's concerns or offer a solution. This shows a lack of professionalism and may deter potential customers who value clear communication and accountability.

Another weakness highlighted in one of the comments is the durability of the acrylic overlay on the nails. The customer reports that it started breaking the day after the service and despite reaching out to the salon for a fix, they received no response. This indicates a lack of quality control and responsiveness from the salon's management team. Inadequate durability of nail services can result in a waste of money and a negative overall experience for the customer.

In conclusion, Top Nails & Spa has several strengths such as skilled and creative nail technicians, a track record of customer satisfaction, a friendly atmosphere, and the use of high-quality products. However, the weaknesses include the lack of accountability and responsiveness from the owner in addressing customer concerns, as well as the durability of certain services. By addressing these weaknesses and improving their communication and quality control processes, Top Nails & Spa can take further steps towards enhancing their overall reputation and customer satisfaction.

Best TL Reviews

Liz did an amazing job on my nails! She listened to what I wanted an created a beautiful design that perfectly complimented my ideas.

I'm from North Carolina always had bad acrylic nails until I went to top nails &spa and I told them what I wanted and they did it!!! I was so happy!!! Definitely will come back!!!!!!!

What a wonderful combo—beautiful pedicure by the amazing owner and getting to talk with her. I’d highly recommend this family business!

Nail service was great and my nails look amazing! The lotion used for your hands and feet keep your skin moisturized and it smells great :)

Uñas super gruesas, torcidas… con razón no había nadie!! Me las hizo la dueña del lugar….le dije que había quedado horribles, me contesto si quería volver a arreglarlas y cuando le dije que si…. Nunca mas respondió!!! Poco serio! Nunca mas!!!!

Acrylic overlay on nails started breaking the next day. Messaged the office and asked to have fixed. No response. In 1 week I had to remove. Waste of money. No issue with price of pedicure.

Was able to do a walk in pedicure for my mom and I. Judy and Liz were amazing! There was a gentleman there working hard as well. The prices are reasonable and they don't cut corners. I had Liz and she was spectacular. I felt like they actually cared about us and we weren't just another paying guest. I will definitely be returning!!! ❤

At first it seemed like it was a little annoying on the way but good things come to those who wait because the outcome was amazing for my beautiful new wife and my daughter