Quick Facts About Trio Salon
Trio Salon, based on customer comments, has a number of strengths and weaknesses. Let's delve into them in detail:
Strengths:
1. Amazing customer service: According to multiple comments, the staff at Trio Salon, particularly Chance and Chantel, are friendly, kind, and ensure that customers are comfortable throughout their experience. They go above and beyond to provide the best service possible and make the customers feel valued and appreciated.
2. Beautiful and clean salon: Customers rave about the salon's gorgeous decor and cleanliness. The salon is well-maintained, visually appealing, and creates a pleasant and inviting atmosphere for customers to relax and enjoy their treatments.
3. Highly skilled stylists: Customers consistently mention the talent and skill of the stylists at Trio Salon. The stylists, such as Chance, Denise, and Chantel, are praised for their ability to deliver exceptional haircuts, styling, and color services. Many customers receive results that exceed their expectations, making them eager to return to the salon.
4. Speedy appointments: Some customers mention that Trio Salon was quick to accommodate their appointments, showing good efficiency in managing bookings and ensuring customers are seen promptly. This indicates good organization and a commitment to customer satisfaction.
5. Positive results and compliments: Numerous comments highlight the quality of the hairstyling, with customers receiving compliments on their hair after visiting Trio Salon. This indicates that the stylists consistently deliver desirable and flattering outcomes, leading to increased customer confidence in their appearance.
Weaknesses:
1. Inconsistent experiences: While some customers had amazing experiences, others had negative encounters, particularly with stylists like Emma. These inconsistencies raise concerns about the overall service quality and the lack of consistency in customer experiences.
2. Price discrepancy and lack of transparency: One customer reported being charged double the quoted price, which is an issue regarding pricing transparency. Instances like these erode trust and make customers feel exploited. It is important for Trio Salon to address these concerns and ensure clear communication about pricing.
3. Poor handling of mistakes: One customer mentioned that their teenage daughter's hair was butchered during her visit, leaving her upset and self-conscious. Additionally, the salon didn't rectify the situation, causing further frustration. This points to a lack of accountability and proper resolution of mistakes, which is essential for maintaining customer satisfaction.
4. Unpleasant staff behavior: A customer complained about a stylist named Emma, who appeared uninterested, unfriendly, and even laughed at a customer's question. This behavior can create a negative and uncomfortable experience for customers, detracting from the overall salon experience.
5. Long appointment duration: One customer mentioned that their appointment took four hours just to get the front pieces done. This suggests that the salon may have issues with managing appointments and scheduling, leading to prolonged service times and potential inconvenience for customers.
In conclusion, Trio Salon has several strengths including exceptional customer service, skilled stylists, a beautiful environment, and positive results. However, there are areas for improvement such as consistency in service quality, pricing transparency, addressing mistakes effectively, ensuring friendly and professional staff behavior, and improving appointment management. Taking these steps can help Trio Salon provide an exceptional experience to all its customers consistently.
Best TL Reviews
Chance did an AMAZING job on everything! She did my nails and she was so friendly, sweet and kept checking to make sure I loved my set! She made sure I was comfortable, asking if I saw anything that needed fixing and was completely dedicated to giving me the best experience possible. The salon was gorgeous as well! It was so clean, wonderfully decorated and just beautiful! I HIGHLY recommend Chance!
The BEST haircut and experience of my life (42 years that is)!!!!! It was my first time visiting and can't wait for my hair to grow so I can go back. Everyone is so nice, talented, look at stuff or sniff candles and buy one while you wait, and hair turns out better than the pics you show them!!!!!
My teenage daughter went here for help with growing out an undercut. They butchered her hair and charged her nearly double what was quoted over the phone. Being a kid, she didn't stand up for herself before leaving. I'm appalled. To make it worse, this happened right before a formal. Now she won't leave the house without a hat.
Go see Chantel. She saved my hair and I'm so thankful for her. The salon itself is not only the cutest place for girls to pamper themselves, but it was clean, quaint, and the staff was friendly. From the moment I walked in I was greeted and Chantel was ready to assist. I called ahead a few days before the appointment and they were quick to get me in. Going into the appointment I knew I needed major help as I had tried to do my hair at home the weekend before the appointment and totally botched it. Not only was Chantel nice to talk to and so kind, but she was professional. I showed Chantel a photo from Pinterest of what I was going for and what can I say other than I couldn't and still can't stop smiling at how much I love it! The amount of compliments I get for my hair too is SO flattering! Chantel, thank you for saving my hair and helping me get back my confidence. You are an artist! 5 stars and l'll be back to see you from here on out!
Great salon! My hair came out looking just as I wanted it too however the stylist, Emma, wasn’t very nice. I don’t think she smiled even once. She even laughed at me when I asked if she would have to do the color all over as if I am the hair stylist and should know. That’s your job girl. The tone in her voice and the pace she was going was as if she hated her job and would rather be anywhere else. I liked the way my hair turned out though I’ll give her that! Appointment took 4 hours just to get front pieces done because she had 2 clients at once. Won’t be going back.
Denise does an amazing job!
Her salon is gorgeous too.
I would never trust my hair, or my daughters, with another salon. It’s such a fun environment!
Chantel Knorr has been my hair stylist for the last few years, she always delivers and has me laughing while in her chair. I always get so many compliments on my hair! Thanks Chantel :)
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Trio Salon Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 05:00 PM |
|---|---|
| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | 09:00 AM - 05:00 PM |
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