Quick Facts About USA Nails And Spa
Strengths:
1. Friendly owner and staff: Several comments mentioned that the owner and staff were friendly and welcoming. This creates a positive and comfortable atmosphere for customers.
2. Quality outcomes: Many customers expressed satisfaction with the outcome of their nails. They mentioned that their nails looked amazing and that the job was done well. This indicates that the technicians have good skills and attention to detail.
3. Accommodating and flexible: The salon was commended for being accommodating to customers' needs. They were able to fit in walk-ins and even took in customers last minute. This flexibility allows for convenience and shows the salon's dedication to customer satisfaction.
4. Clean facility: Multiple comments praised the cleanliness of the salon. A clean environment is important for hygiene and creates a more pleasant experience for customers.
5. Variety of services: Customers appreciated the range of services offered, including regular manicures, pedicures, and different types of nail treatments such as dip and shellac. This variety allows customers to choose what suits their preferences and needs.
Weaknesses:
1. Poor customer service: Some comments highlighted instances of poor customer service. Complaints ranged from impatience, rudeness, and aggressive behavior from the owner to being treated poorly by technicians. These incidents leave a negative impression and can drive away potential customers.
2. Inconsistent experiences: While some customers had positive experiences, others had negative ones. This inconsistency suggests a lack of quality control and training among the staff. It is important for a business to maintain consistent standards to ensure customer satisfaction.
3. Pricing issues: One customer mentioned that they were charged for a service they did not receive, while another felt like they were overcharged. These pricing inconsistencies can lead to frustration and customers feeling like they are not receiving fair value for their money.
4. Miscommunication with nail artists: One customer mentioned a difficulty in conveying their desired nail design. This miscommunication resulted in the customer not receiving the desired outcome. Improving communication skills and ensuring that the staff fully understands the customer's preferences is essential for customer satisfaction.
5. Neglecting customer comfort: One customer mentioned feeling pain during the process but was dismissed when they expressed their discomfort. Neglecting customer comfort not only leads to a negative experience but can also cause physical discomfort or harm.
It is important for USA Nails And Spa to address the weaknesses mentioned above in order to improve customer satisfaction and retain a positive reputation. This can be done through customer service training, consistent quality control measures, clear communication channels, and addressing pricing issues. By addressing these weaknesses, the salon can build a strong customer base and enhance its strengths in creating a friendly and welcoming environment with quality outcomes and a wide range of services.
Best TL Reviews
My sister-in-law and I decided to come in and get a basic manicure.
She had to go first to get her old acrylics off- the Owner proceeds to tell her she doesn’t have acrylics, that they were never done right and she paid too much. He was rough, and very rude to her. Once she got to manicure part he kept leaving to make phone calls. He was aggressive and ground her nails down to where they burned and cut her multiple times. He never shaped her nails the way she asked, rushed the process and left her nails looking like a 5 y.o had done it. I never even got my nail color on because I was witnessing how he was treating her and even called her sensitive when she told him it was hurting. After seeing this, and was up next to get my color done which I was supposed to have with him. We left and he charged her $45 dollars for a simple manicure (no cuticle clean up, no massage, and no trim)- he then wanted to charge me a full price manicure even though I did not receive the service.
I do not recommend this business, and hope that future clients are not treated this way.
While traveling through the area, I needed to get my nails done. There were so many negative comments regarding the owner that I almost chose another place. I’m glad I didn’t. Cindy did an awesome job on my pedicure and I made a point to pay attention to the interaction of the owner with customers. He was friendly to everyone. Much to my surprise, when it was time for my dip I was moved to the owner’s station. He did an excellent job and was very cordial. I’m happy I didn’t put too much weight on the negative reviews.
I’ll start off by saying I’ve been a customer of USA nails since they first opened. I’ve always been treated well and always had a great experience with the outcome of my nails. I’ve even moved further away and still remained driving back to this location.
This last time I came for a pedicure, I had a technician that was being impatient with getting my regular polish off my toes and insisted it was gel and it was not. She wanted to use the drill on my toes to get the remaining polish off. When I told her no to the drill, she calls Sunny over who starts to get angry and say than they’ll just have to polish over my “gel” because they HAVE to drill it. I’ve been dealing with a brittle toe nail and working on healing it it and everyone knows the drill weakens and thins the nail significantly. The rest of the time I was there, I was treated poorly and Sunny came over to finish my polish and it was probably the worst pedicure I’ve ever received. I was getting ready to leave on vacation and ended up having to go to a different shop to get my toes re-polished because they were so bad. Needless to say I’ll never return to this shop. The owner needs to learn better customer service.
I walked in this afternoon to get my nails redone. The place I had gone to before messed them up and my friend had recommended this place to me. The gentleman was very friendly, name was Sonny, he only charged me $30 because he genuinely felt bad. These nails look SO MUCH BETTER! 10/10 recommend.
Sunny did a great job on my nails! I asked for a simple flower design and they look amazing! Highly recommend!
I have been getting my nails done here for over a year. They are always so accommodating to me. You can make an appointment or you can do walk in. They always fit me in and truly treat me like a queen. You get a mimosa or cocktail while you get a pedicure and I just love this place.. I don’t know why anyone would ever complain about this place. My nails have always been done super well and top tier.
Sunny, Cindy, and Gwen are is amazing. They are very polite and doing a great job. The place of business is Very clean which I love! I typically get get, dip, and shellac; each one of these employees do a great job. It is a family atmosphere as I have been coming here for 4 years. Come see for yourself!
Took me in last minute, called and told me come in 15 minutes for a mani- felt not too weird walking into a new place which is always a hit & miss for nail salons. Was greeted right away and he remembered that I called, directed me to what to do and where to go which is always nice I don't like going to new places and feeling out of sorts!!
Even though there was a little bit of difficulty telling my nail artist what I wanted done ( wanted more than one shade of blue ) I ended up with same color on all nails, she did an awesome job overall- I'll be returning!
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USA Nails And Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
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Restroom
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Wi-Fi
Planning
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Appointments recommended
Payments
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Debit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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