VALENTINE NAILS

+1 870-520-6110

1841 E Highland Dr #6118, Jonesboro, AR 72401 United States of America

Open Today: -

Quick Facts About VALENTINE NAILS

Strengths:

1. Excellent customer service: The owner personally contacted a customer to address a complaint and offered to redo their nails for free. This demonstrates a commitment to customer satisfaction and resolving issues.

2. Relaxing and pleasant atmosphere: Customers mentioned having a pleasant and relaxing experience during their pedicure. This suggests that the salon provides a comfortable environment for customers to unwind and enjoy their services.

3. Satisfied customers: Multiple customers expressed satisfaction with their nails and pedicures. They appreciated the quality of the work done and the service provided by the salon's employees.

4. Friendly and welcoming staff: Customers mentioned being greeted with smiles and positive attitudes by the salon's employees. This indicates that the staff is friendly and creates a welcoming atmosphere for customers.

5. Willingness to fix mistakes: In one instance where a customer received nails that did not meet their expectations, the salon willingly fixed the issues when the customer expressed dissatisfaction. This shows a willingness to rectify mistakes and ensure customer satisfaction.

Weaknesses:

1. Long wait times: One customer mentioned experiencing a long wait time when they arrived at the salon. This could potentially result in frustration for customers and may deter them from returning in the future.

2. Inconsistent service quality: Some customers had negative experiences with specific nail technicians. Complaints included rough treatment, quick and rushed service, and nails not being shaped or designed as desired. Inconsistent service quality could be a weakness for the salon as it affects customer satisfaction and may deter future visits.

3. Lack of attention to detail: According to a customer, their nails were not done to their satisfaction. The polish did not cover the entire nail, the design did not match the desired inspiration, and cuticles were cut too much. This suggests a lack of attention to detail and precision in the work performed by the salon's employees.

4. Lack of expertise with new techniques: A customer mentioned that their nails were done with dip powder, but the technician did not explain or offer other options, despite the customer's uncertainty. This suggests a potential lack of knowledge or expertise with new techniques or a failure to adequately communicate with customers about their options.

5. Difficulty in removing nails: One customer expressed frustration with the removal process of their acrylic nails. The nails left indents in their fingers and were difficult to remove. This indicates a potential issue with the quality of the products used or the technique employed by the salon's nail technicians.

Best TL Reviews

After filing a complaint the owner personally called me and offered to redo my nails for no cost. When I explained I should have been more vocal about what I wanted and it would be fine she still apologized and told me my next visit would be as expected. That kind of customer service is rare and I want to say thank you to the owner for it.

Had very pleasant and relaxing pedi he done awesome job Thank You and my daughter is satisfied with her nails!!!

I walked in and it was a long wait, the service was good but the lady who did my nails was Tina and she constantly pulled my hand and was super quick with it she hurt my nails a lot and they are still in pain. I asked for coffin shape and I kept staring at them which they look horrible now they are chunky and they are no shaped cutely at all I want a new set of acrylics done because of how chunky they look. I am very upset with this.

I’m posting below the inspiration vs what I got. I showed the picture once and then tried to show again when he went to paint. He said he didn’t need to see it, that he had it. Every cuticle was cut atleast once, which I thought may have been due to the fact my nails hadn’t been done in a while. The red polish isn’t covering my entire nail on some of the sides. The design is where it gets bad. After the black stripe, I thought ehhhh maybe he can make this work. But AGAIN, offered to show the inspiration hinting that it wasn’t right. Then they put red on top, and I didn’t have time at this point to have it all taken off and started over, or time to argue about how bad they were, so I just let it go and paid for it. I got these done for graduation pictures, and now definitely will make sure my nails are NOT in the pictures. 10/10 won’t be back.

We keep coming to get pampered here, costumer service is amazing. Tina greets you with a big smile. Emma did my nails and my pedicure today. I'm very satisfied.

I ABSOLUTELY LOVE Valentine Nails! They ALWAYS give me what I want and also offer me extended services. My plan in return to have My eyebrow microblading done! A Queen has GOT to stay beautiful! And they can help you with it ALL!!!!

The ladies at the front were very nice, but the man who did my nails rushed. I haven’t gotten my nails done in a long time and hadn’t seen the dip powder before, so when they asked me what I wanted and told them I was unsure, I wasn’t asked again and they automatically gave me dip powder. While adding the longer nail piece and filing them he pushed so hard one flew off. He just laughed and said oops and put another nail on top. Then, while glopping layers of the black powder, it was super lumpy and he got a lot on my finger and didn’t notice until it was hardened, which he used acetone to get off, which got on the nail, messed it up, and then he added an extra layer on that finger. No other touchups. After they were done drying he put the light over them, used the dremel tool on each nail and hurt my pinky cuticle. I’m going back in tomorrow to see if they will fix them.

Edit: I went back in a they were still super polite, the lady looked at them and fixed what I was upset with. They’re a lot cleaner and smoother, even from looking at the bottom side. I changed it to three stars bc those other ladies were so nice, but the man who did my nails yesterday just kept telling me they wouldn’t be even on the underside if they’re even on top. They weren’t even on either top or bottom and now the bottom and top of both hands are almost even, much closer than what they were before.

I went here to get my nails done and there horrible... Never have I had acrylic nails leave indents in my fingers and not be able to remove them